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Verified
5/5

2008-09-28

"I ordered the Canopus ADVC-110 Analog to DV Converter and optional power supply from 4VideoEquipment.com. The site was easy enough to navigate, the ordering process was easy and straightforward, and I received my order quickly and in perfect condition. Oh, yeah, and they had by far the cheapest price I could find anywhere! The only problem I ran into was that the power supply was out of stock. The guys at 4VideoEquipment.com notified me of that fact right away, however, and promptly refunded the difference in purchase price and shipping. I would definitely order from them again!"

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Verified
1/5

2008-07-01

"Bought and immediately paid via pay pal on EBay an instructional DVD from this vendor. Waited 1.5 weeks. Nothing. Asked for tracing number via email. Nothing. Emailed three times and got a return email that he would get it for me. Then nothing. Called. Left message. No reply. Left more voice mail. No reply to any of them. I have requested a refund. Thank god I paid through paypal because they will refund my money. These people are AWOL. Avoid them."

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Verified
1/5

2008-06-26

"I ordered a glidecam4000 from them; it was supposed to arrive in 7-9 days. I waited 2 weeks, it never showed up. I called - they were very nice - they said I would have it in a week from then. Waited another 2 weeks, it never showed up. I called again- they said it would be another week. I asked for my $$ back, they said okay. That was last week, THEY STILL HAVE NOT REFUNDED MY $$$$$$$$$. DO NOT GIVE THEM YOUR CREDIT CARD!!!!!
"

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Verified
5/5

2008-05-26

"We have ordered 5 blue screens and have been extremely happy with the excellance in backgrounds that we use it for. We will continue to purchase fomr this company. Thank you"

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Verified
5/5

2008-05-20

"Everything was recieved well with no problems, would deal with these guys in the future for sure."

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5/5

2007-12-19

"Excellent customer service. They always responded promptly to my emails, and were very friendly on the phone. Settled my issue immediately and fairly. Fast shipping. Would definately recommend.
"

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Verified
5/5

2007-05-04

"I bought the Glidecam Smooth Shooter System w/ 4000 Pro Complete Kit.
Quik response on my e-mails.
Fast shipment.
Verry satisfied about 4VideoEquipment.com
What they offered they did deliver.
Hope to do buisness again some day.

Rick Hollander
Kerkrade
The Netherlands.
"

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Verified
1/5

2007-04-25

"Extremely dissatified. I ordered a wireless hub which was listed as in stock. My credit card got charged. After one week I contacted merchant, who after numerous calls and emails told me it was out of stock. They promised me a refund which to this date (4/25!!!) has not arrived. I had to call my credit card company to dispute the charge. Don't buy there if you don't want to get burned!!!!"

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Verified
5/5

2007-02-23

"I was a little skepticle about ordering from 4videoequipment.com, but I noticed they were listed as an authorized dealer on the GlideCam website. I proceeded to place my order. It was shipped that day, and arrived via FedEx five days later. They maintained communication with me, and I got the GlideCam 2000 at the lowest price I could find on the web. I usually stick to B&H photo video, New Egg, Tiger Direct, and Adorama, but now I can add 4videoequipment.com to my list. "

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Verified
4/5

2006-04-18

"Received item as described. Ordered on a Friday and received on Monday however, I did pay $19 for 2-day Fedex shipping. The only weird thing is that I did not receive an invoice with the item."

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Verified
5/5

2006-01-13

"The machine performs flawlessly! After spending thousands of dollars on editing systems from those big companies only to find out that they won't or can't help if you have a technical problem, It's reassuring to know that you are a phone call away. You know the editing software inside out. Other companies sell you a machine and you're on your own. It was also important that you delivered the system, set it up and had me up and running. To me the support you give is priceless. I'm a very happy customer. I love the Avid system!
- John Orrichio
Director, Requiem for a Vampire
"

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Delivering products damage free
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Making decisions on their own
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Verified
1/5

2004-12-04

"Order placed for $617.86 on 11/23 for a Matrox RTX100 video card which showed in stock. Paid for two day FEDEX shipping using Paypal so that the order would ship immediately. Received a confirmation of the order, but follow-on email to confirm shipping of the order on 11/26, 11/29, 11/30 and 12/1 (finally requesting a refund) have gone unanswered. A message I left on voicemail on 11/29 or 11/30 with my cellphone number has not been returned. I've sourced the Matrox card elsewhere as I need it. I've opened a dispute with Paypal to have them help me resolve this and to get my money back. So far these people are nonresponsive. Never again will I order from them!"

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Ability to determine if a product was in-stock real time
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Verified
5/5

2004-10-31

"4VideoEquipment.com is well on their way to becoming a leader in the pro-video supply industry. They were helpful, knowledgeable and extremely friendly. They answered my questions and made sure I knew everything I needed to know about the Matrox card I purchased. Which incidentally was the lowest price I found on the internet. They suggested many ideas as we spoke about the industry. Even though it was my first purchase from them, I felt like I'd been doing business with them for years. I wouldn't think twice about purchasing from them again."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
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Web site being easy to use
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Verified
5/5

2004-10-28

"Excellent pricing, service, and I found the product knowedge exceptional. I plan to make any possible future purchases from 4videoequipment.com. "

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Ease of ordering online
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
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Being knowledgeable
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Verified
5/5

2004-10-28

"Great people to deal with, fast, courteous extremely helpful. Would deal with them again without hesitation."

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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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