"It’s been three months since they delivered a damaged $775 nightstand with a big patch glued on it.
They still will not refund or replace.
DO NOT BUY HERE"
"Worst company ever!!! Check out their complaints on BBB before buying. They stole my money!!!"
“Dear Tim,
We are deeply sorry that your experience with us did not earn a 5-star rating. Please contact us to discuss what transpired during your order, as we would like to remedy whatever needs our attention.
Superior service is a huge priority for us, so we hope to hear from you soon to go over any issues!
We want all of our customers to leave feeling satisfied and we'd love the opportunity to make things right.
Regards,
Customer Experience Team”
"This company is impossible to deal with when there is an issue. I placed an order that shipped on time from the manufacturer on 12/28/23.....it's been 3 weeks and it still has not arrived and has no ETA. (see Order Number 9444621) The manufacturer messed up the FedEx shipping label. Instead of doing the right thing and re-shipping the order to me on a timely basis.....and having the manufacturer contact FedEx to return the missing item to them (which was suggested by FedEx) they decided to make the customer just wait it out and hope that one day it arrives. It's ridiculous and about impossible to speak to anyone higher than a powerless call center agent. I am a retired Director of Customer Care for a $1B international manufacturer so I am very familiar with this type of issue. Sometimes things go wrong......but it's how you make it right that matters. They have not demonstrated good faith with me.
"
"great price and good service"
"So far so good! I have not gotten my product yet."
“Dear Customer,
First and foremost, we appreciate you taking the time to share your thoughts. Your feedback is valuable and we're grateful for your engagement.
Our team is committed to providing exceptional customer service, and it's our priority to maintain this high standard consistently. We strive to ensure that every interaction with us is a positive one, and that our customers always feel supported and satisfied.
In conclusion, we continue to uphold our dedication to superior customer service, creating experiences that meet and exceed expectations. Your acknowledgement of this mission is greatly appreciated.
Thank you once again for your feedback. We look forward to serving you in the future.
Best regards,
Customer Experience Team”
"First time furniture buyer and this was made very easy"
“Dear Customer,
First and foremost, we appreciate you taking the time to share your thoughts. Your feedback is valuable and we're grateful for your engagement.
Our team is committed to providing exceptional customer service, and it's our priority to maintain this high standard consistently. We strive to ensure that every interaction with us is a positive one, and that our customers always feel supported and satisfied.
In conclusion, we continue to uphold our dedication to superior customer service, creating experiences that meet and exceed expectations. Your acknowledgement of this mission is greatly appreciated.
Thank you once again for your feedback. We look forward to serving you in the future.
Best regards,
Customer Experience Team”
"Website is easy to navigate. Easy ordering. Customer service was very professional and handled me order promptly. Very satisfied with service working with Coby."
“Dear Customer,
First and foremost, we appreciate you taking the time to share your thoughts. Your feedback is valuable and we're grateful for your engagement.
Our team is committed to providing exceptional customer service, and it's our priority to maintain this high standard consistently. We strive to ensure that every interaction with us is a positive one, and that our customers always feel supported and satisfied.
In conclusion, we continue to uphold our dedication to superior customer service, creating experiences that meet and exceed expectations. Your acknowledgement of this mission is greatly appreciated.
Thank you once again for your feedback. We look forward to serving you in the future.
Best regards,
Customer Experience Team”
"It was easy to place my order, the price was reasonable, and the delivery was shipped on time!"
"Many options available which was great and had an excellent experience with Customer Service as well. The only thing I was displeased with because it doesn't disclose it before purchasing, is that after ordering and paying the total I was sent an email confirmation that said I needed to do a location check for my house. Found out that in order to have it shipped to my house there were extra charges per shipment which was up over $500 total and the white glove delivery then wasn't available either. So, I suggest reaching out to their Customer Service team PRIOR to completing your order so you can avoid this and are fully aware if your house is/isn't in their standard delivery areas. For point of reference, the location of shipment was Northern MI, 1 mile off of I-75, hence why I would have never thought this meant it was "off the beaten path". Again, still happy overall with the experience and the help I did receive from customer service after receiving the "location check" email. "
“Dear Customer,
We appreciate you taking the time to share your experience with us. Your engagement is instrumental in our continuous journey to provide excellent service to all of our valued customers.
We take immense pride in maintaining the highest standards of customer service, and it is our commitment to ensure a seamless and satisfying experience for you. Our dedicated team works relentlessly to meet your expectations and maintain the trust you have in us.
Your feedback is a testament to our dedication and unwavering commitment to delivering exceptional service. We are thrilled to hear about your overall satisfaction and will continue our efforts to exceed expectations.
Thank you once again for your valuable insights. We look forward to serving you in the future and ensuring the same level of excellence that you have come to appreciate.
Best Regards.
Customer Experience Team”
"Am so happy for everything."
“Dear Customer,
Your kind words are deeply appreciated. Our team is delighted to hear that you had such a positive experience.
Our commitment to maintaining the highest standards in customer service is unwavering. It's at the core of our values, and our team tirelessly works to ensure every interaction meets these high expectations.
Your review serves as a testament to our continuous endeavor to offer excellent service. As always, we remain dedicated to ensuring our customers are always satisfied with their experience.
Thank you again for sharing your happiness with us. We look forward to serving you in the future with the same level of dedication and excellence.
Best Regards.
Customer Experience Team”
"Great customer service. Will order again "
“Dear Customer,
Your kind words are deeply appreciated. Our team is delighted to hear that you had such a positive experience.
Our commitment to maintaining the highest standards in customer service is unwavering. It's at the core of our values, and our team tirelessly works to ensure every interaction meets these high expectations.
Your review serves as a testament to our continuous endeavor to offer excellent service. As always, we remain dedicated to ensuring our customers are always satisfied with their experience.
Thank you again for sharing your happiness with us. We look forward to serving you in the future with the same level of dedication and excellence.
Best Regards.
Customer Experience Team”
"Easy to order online and customer service was helpful."
“Dear Customer,
Your kind words are deeply appreciated. Our team is delighted to hear that you had such a positive experience.
Our commitment to maintaining the highest standards in customer service is unwavering. It's at the core of our values, and our team tirelessly works to ensure every interaction meets these high expectations.
Your review serves as a testament to our continuous endeavor to offer excellent service. As always, we remain dedicated to ensuring our customers are always satisfied with their experience.
Thank you again for sharing your happiness with us. We look forward to serving you in the future with the same level of dedication and excellence.
Best Regards.
Customer Experience Team”
"Had to verify my address. Easy peasy. Customer representative was very nice. "
“Dear Customer,
Your kind words are deeply appreciated. Our team is delighted to hear that you had such a positive experience.
Our commitment to maintaining the highest standards in customer service is unwavering. It's at the core of our values, and our team tirelessly works to ensure every interaction meets these high expectations.
Your review serves as a testament to our continuous endeavor to offer excellent service. As always, we remain dedicated to ensuring our customers are always satisfied with their experience.
Thank you again for sharing your happiness with us. We look forward to serving you in the future with the same level of dedication and excellence.
Best Regards.
Customer Experience Team”
"Joe helped me today and he sure understood all the details of the product with it’s coverages. He was very helpful, attentive, and efficient. As always, these guys have an awesome service!"
“Dear Customer,
Your kind words are deeply appreciated. Our team is delighted to hear that you had such a positive experience.
Our commitment to maintaining the highest standards in customer service is unwavering. It's at the core of our values, and our team tirelessly works to ensure every interaction meets these high expectations.
Your review serves as a testament to our continuous endeavor to offer excellent service. As always, we remain dedicated to ensuring our customers are always satisfied with their experience.
Thank you again for sharing your happiness with us. We look forward to serving you in the future with the same level of dedication and excellence.
Best Regards.
Customer Experience Team”
"My experience was very good, thank you."
“Dear Customer,
We appreciate you taking the time to share your positive experience with us. Your engagement is what helps us strive to provide the best service possible.
At our company, we pride ourselves on our unwavering commitment to delivering top-tier customer service. Your interaction with Joe is a testament to our professional and knowledgeable team that works relentlessly to ensure every customer experience is exceptional.
We are thrilled to hear your experience was very good, and we want to thank you again for acknowledging our efforts. This is a reflection of our consistent dedication to excellence in service, which we strive to maintain for every customer, every time.
Best Regards,
Customer Experience Team”
A rep from 1stopbedrooms, 1stopbedrooms, has responded:
“Hello Kevin,
We are sorry that you are not pleased with your order with us.
Customer satisfaction is our top priority, and we genuinely value your feedback. Your input helps us identify areas for improvement and strive for excellence in our services. We are committed to providing a positive experience for all our customers, and your feedback has been instrumental in helping us achieve that goal.
Superior service is a huge priority for us, so we hope to hear from you soon to go over any issues!
We want all of our customers to leave feeling satisfied and we'd love the opportunity to make things right.
Regards,
Customer Experience Team”