"Great customer service. Bobby was very helpful."
"I bought a blu-ray player through buy.com with 1 stop camera as the vendor. Ordered product 8/18/09 and due to shipping issues with the vendor, I finally received the product on 9/3/09. During the first shipment, 1 stop camera had to intercept the product from UPS delivery due to product being damaged. 1 stop camera never communicated this to me until I inquired after a long period of time. At this time, I gave a bad feedback and review for 1 stop camera due to the lack of customer service and communication. A second product was shipped and I received it damaged on 9/3/09. The cause for the second damaged product was probably a combination of 1 stop camera packaging and UPS. 1 stop camera shipped the product POORLY boxed only in the original Sony box. This is probably the cause for the mutliple damaged during delivery. After reporting the damaged product to 1 stop camera, Bobby tried to resolve the damaged product issue by offering to expedite and ship a replacement to be received within a week. By the time I receive the product, it would have been almost a month! Bobby stated that in order for him to expedite the shipment of the replacement product, I would have to change my previous negative feedback to a positive. I refused to change my feedback as I would still not be totally satisfied. Considering the length of time already taken and both product being damaged at some point during shipping, I will never be 100% satisfied with my purchasing experience with 1 stop camera. Once I refused to change my feedback to totally satisfied, Bobby became another person – and not a very nice person. Bobby now states that the feedbacks are not a big deal and threatened that he will just delete any negative feedback. As for the damaged product received, since I did not do as he asked, a replacement will not be shipped out until they received the damaged product in their warehouse and inspected which can take weeks for him to arrange for UPS to pick up and ship. A replacement will also take weeks to ship and there is a good chance that a replacement might not even be available at which time a credit will be issued. Bobby is basically saying and threatening me that unless I go with what he says by changing my feedback from a negative to a positive totally satisfied customer, he has the power and will make my exchange of the damaged product a long drawn out process and at the end, I may end up with nothing. Go elsewhere with a more reputable vendor. Do not use 1 stop camera!"
"Wow. What a user experience. Everything from shopping on-line to ordering to follow up to receiving my camera was top notch. I never had heard of 1stopcamera.com before my recent purchase, but now all my friends have. Adam in customer service was very professional and helped me easily make an upgrade to my order. I will definitly buy all of my camera stuff from 1stopcamera in the future. Oh, and by the way, I love my new Canon PowerShot SX10 IS. No buyer's remorse here. Great job!"
"I would recommend this business highly based on my experience. My lens was delivered in a timely fashion, and was as advertised. Their price was more than competitive. I would use them again. Further, the followed up with a phone call, and did not try to do any selling...just asked if everything was OK."
"HAD A GREAT TIME BUYING FROM 1STOP. BOBBY AND ADAM WERE VERY HELPFULL IN GETTING ME THE BEST PRICE. AND NO PRESSURE TO BUY ADD-ONS. THEY WERE AVALIBLE, BUT NOT REQUIRED. THEY HAD THE BEST PRICE. THEY WILL MEET OTHERS PRICES. THEY ARE AN AUTHORIZED SONY DEALER. LOOKING FORWARD TO WATCHING HD."
"excellant, quick, friendly. Bobby was very helpful. Thanks."
"Great customer service. Bobby addressed all my questions and concerns. I recieved the TV within less than a week in perfect condition. Will shop here again! Thanks again Bobby."
"Mr. Bobby with 1 stop camera has provided me with a great customer service. My shipping address was missing the apartment number and there were issues with shipping due to no fault of the supplier. However, I was contacted by 1 stop camera folks and they were very helpful in resolving the matter with much patience. I am extremely happy with the service provided and definitely recommend them to anyone. Plus no one can match the pricing they provide! Great experience overall. Thank you again Bobby for making me such a happy customer. Would definitely recommend shopping again with you. "
"Customer service was good with Bobby, however, your company should make sure that when selling big items like refridgerators that removale of old appliance is available, with another financial transaction in this case $100.00. Otherwise the service was good "
"I am satisfied with the service of the one stop camera. it's quick and reliable."
"The TV ordered works fine. I received the correct correct set. There was a bit of "redtape" involved in the order and delivery process. This was done for security reasons, which I later understood. Once the procedures were complete, the TV was delivered in a timely manner."
"I ordered a new camera lens through Buy.com and it was very quickly delivered from 1 Stop Camera. I was super impressed by the speedy delivery! I was so excited to use my new lens until I connected it to my camera it did not work. I promptly contacted 1 Stop Camera and their customer service was suburb! Andy at 1 Stop Camera made me feel like my order mattered. He quickly assisted me in getting my exchange through so that I could get a new lens. I am very happy with my interaction at 1 Stop Camera!! Thanks so much to Andy for helping me. "
"I want to commend you on your customer service. I spoke to Andy and he was very helpful. I was very pleasantly surprised with how quickly I was able to speak with someone and the friendly service. Thank you."
"Customer Support is everything it should be. Bobby was courteous and eager to help."
"Where do I even begin with my experience with this company? I was looking for a HD Flash Camcorder and after some research I decided on the Canon Vixia 200. Doing a search, I found that the best price would be at One Stop Camera. I purchased the item from their website and clicked on a link for 18 month financing offer at 9.99% and no processing fee. It was through GCAF. I was approved and provided with an account number to give One Stop. I had to call and give my info + fax in copies of 2 forms of ID. No problem. Then I was told the processing time would be 24-48 hours. Again this was acceptable. After 48 hours, I called and was told that I had to call the billing department to release it. I called and was told that they just wanted to be sure about the terms of my financing offer since there would be a 14% processing fee! I stated that the link I chose mentioned no processing fee. After a brief argument of what the website states, I was told my item would ship out ASAP. Thursday afternoon comes and again my item is still processing according to the order status screen. I call and talk with several customer service reps that give conflicting stories and was told two separate times that a supervisor was not available but would call me when they returned. No one ever did. I was also told that my item would be shipped out Thursday night. Friday morning my order status back in the billing process and I call to find out that the financing offers that they had on their website were no long valid and I would have to choose an alternate method of payment or chose a different plan with GCAF. I used the chat icon on the website to correspond with Calvin. He was moderately helpful. I was told to call customer service and the guy who answered was very rude. He siad that they don’t make the items they just sell them and if I am not happy I need to go somewhere else. Unbelievable that someone in customer service is like that. I told him that this had nothing to do with who made the item, but who processes the order and ships the item. He was no help and hung up on me. I chat with Calvin again and am told that the supervisors are still not there. He calls me and apologizes for the financing blunder on their website and assures me that their tech division is working on removing those false ads. I decide to pay for the camera with my check card just to be done with it when another guy gets on the phone. This guy is very arrogant and rude. He says it is my fault if I can’t read the terms on the website, and they were just trying to save me the 14% processing fee. I tell him I am at the website now, and nowhere doe sit say it. When I argue, he says he would just cancel the order if i didn't stop complaining and that they don’t need customers like me. He called me a thief who just wanted something for free. He would not give me his name or employee number. He actually took the phone from Calvin who was still there. This whole experience has been unbelievable. Classic Bait and Switch on the financing and very rude customer service who gives out false information. I had to apply for the credit so I took a hit on a credit request on my credit report and all for nothing. Seriously besides Calvin, this is the worst customer service I have experienced.
NOTE: One 9-6-09 was contaced by Bobby at One Stop. He has apologized and seems to want to make the situation right. Will keep you updated if he and the company has done so.
Update. Bobby has apoligized for this incident, did send me a free item, but also did suggest that I change my feedback to a more positive one. I am not completly satisifed, but happier with hem than I was. "