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Product & services pricing
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Chance of future purchase:
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Customer service:
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5/5

2005-03-27

"Nice web layout,easy to use. Prices very competitive, free shipping a big plus, I liked the checkout process."

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Is trustworthy
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Being updated on the exact date the delivery was sent
Delivering products damage free
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Overall technical support
Being trustworthy
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Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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5/5

2005-03-24

"very happy with my purchase. I was looking for an odd size case fan and was able to locate it through this reseller."

Detailed Review Benchmark + -
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
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5/5

2005-03-23

"I've been ordering products from this company for years and it's always been a great shopping experience. Bart goes above and beyond on customer service. Truly a great company to purchase from."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2005-03-20

"Quick and inexpensive. This is my second purchase from 1COOLPC and I have no complaints. I originally chose this company because of their price and large selection of goodies. When I received my first order in record time, they sealed the deal. I did a price comparison with another company and 1COOLPC still came out on top.
Their website offers many pictures, and a running narrative description of the products.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2005-03-20

"This store was the only place I could find that actually had stock of the Thermaltake silent cat fans. The price was lower than I could order it for in the UK(no where had stock for at least another month) and that includes taking into account international delivery. A fast response asking whether I wanted a reduced price for fans without the fan adaptors. 1CoolPC seems a very good place to do business with. I highly recommend it especially to fellow UK customers."

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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5/5

2005-03-18

"Quick service and low shipping charges. I have not had any problems with this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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5/5

2005-03-15

"The sale was quick and easy. All instructions were clearly marked. There were no problems with the ordering and payment process."

Detailed Review Benchmark + -
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5/5

2005-03-11

"I can always find what I'm looking for on 1CoolPC!
Thanks guys!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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5/5

2005-03-11

"Good selection and reasonable prices. Combined with $5.00 shipping and the free shipping offer for $30+ orders, they offer some unbeatable deals. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Overall technical support
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5/5

2005-03-11

"Excellent shop, excellent hardware.
This is my 4'th order from them, guess that says enough.

Emails are answered within 10 minutes!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-10

"Amazing. A small company with real people that will call or email you to make sure your order goes through. Everything a good business should have."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2005-03-10

"I am the process or building a new hi-end gaming/video editing machine and came across 1coolPC.com. Not only did they have a good selection they responded immediately receiving my order with a invoice and a personal e-mail.

Other vendors need to take lessons from Bart and 1coolPC.com. Nice to see vendors still using the personal touch. I have placed the web site in my Bookmarks for my next upgrades.

Purchased:
XP Copper Shim
Zalman CNPS7700CU Copper Fin AMD/P4 Cooler
Arctic-Cooling ATI Silencer 4
Little hddHO (4 Pin)
hddHO (4 Pin) BLACK
"

Detailed Review Benchmark + -
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Is easy to do business with
Likelihood of customers making future purchases
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Ease of ordering online
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5/5

2005-03-07

"I rely on the others when it comes to technical particulars - sometimes I just simply don't have time to fiddle with all the detials. Bart took care of most of them for me - which is why I WILL be back. For certain. Professional, responsive, timely - that's what makes a stand-out merchant. Most items can be purchased at similar prices everywhere these days, however; service can't. Bart understands this. My purchase was not large, less than $100.00. If I could find this type of service at merchants where I spend tens of thousands on computer equipment, I would never need to seek another seller. Bart would have all the business. Kedric Leach, Leach Industries."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-03-05

"I love this site, it has everything you need to cool your PC."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

5/5

2005-03-05

"Found the sight easy to use and the prices low. The overall experience was excellent. I would gladly do busines again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Delivering products damage free
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Overall technical support
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