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5/5

2005-04-30

"1CoolPC is a great store. I'm not much for price shopping, and since 1CoolPC ships to APOs with no problem, I started using them while I was stationed overseas. They have GREAT customer service, and the delivery is always super-quick (even overseas). They have great selection, and what I think are reasonable prices. I imagine I will continue to shop at 1CoolPC for a long time to come."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
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5/5

2005-04-27

"First purchase from 1 Cool PC. Enjoyed browsing the site. Looks like great variety and good prices on merchandise. Easy to follow order form.
I will make purchase again soon.
Dave
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Being trustworthy
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Overall web site
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5/5

2005-04-27

"Great advice, products, and fast shipping. This is my third order with Bart and he is always on the ball and extremly accomodating, Thanks."

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Is committed to quality products and services
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5/5

2005-04-26

"Great Pricing on item, and reasonable shipping. The other on-line store that had this product wanted $10 for shipping alone! I received notificatons and updates from the owner within minutes of e-mailing him! Great communication, and a clear willingness to help customers. Thanks for the great experience!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-04-21

"I am very pleased with their selections of cooling products but, i am more excited to see that they are trying to save their customers alot of money by using USPS instead of just using FEDex or UPS and they are also willing to negotiate the way you want it shipped."

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Value the company offers
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
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Delivering products damage free
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5/5

2005-04-18

"Pleasure to deal with! Great shipping prices. Highly recommend!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-17

"I have been extremely pleased with 1coolpc's web page, prices and quick shipping response. The web page has excellent photo's and descriptions of products--plus a little humor thrown in. And, excellent "How To" advice for the do it yourself (and save cash outlay)individuals. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
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Web site being easy to use

5/5

2005-04-16

"Bart Lane (owner)
Was very helpful with all my questions, He even modified two of the hard drive coolers with 2 extra fans on each unit for just the price of the fans (no labor charge for drilling the holes to support them, thank you Mr. Lane) He sold me high quality fans with high cfm to help cool my case and other equipment, to prevent over heating with my cpu, video card and customized my order to fit my needs. He offered free shipping for standard ground, I needed the part faster than ground, he only charged me $5.00 more for 2 day air from WA to FL. I am very happy with the high quality service and life time warranty he offers ( Also if I am not happy with any of my order he will refund all my money without restocking fees) I will always buy from 1coolpc.com
Thank you,
J R Allan
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-15

"Arrived in time! Bart knows his stuff! Thank you for the advice and the sweet laptop cooler I ordered!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-04-13

"Always fast shipping! Great prices, and exactly what I am looking for."

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Is committed to quality products and services

5/5

2005-04-12

"First time ordering from this site. It has to be one of the best and easiest ordering sites I have ever found! First Rate!! Will definetly be back again! Very Nice Job!"

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5/5

2005-04-12

"1coolpc is usually the first stop on my quest
for computer cooling parts...best prices, great quality and no problems. Shipping takes a while...I live on the East coast and they are on the West coast, and I'm too cheap to go for quicker shipping...but overall they are very good.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-04-11

"I just placed this order so I have not received it yet but I have purchased from the company previously and have always received top-quality merchandise and have received my orders very quickly. Bart Lane (owner) always responds to any e-mail inquiries I have had personally and quickly (usually the same day). I will continue to purchase from 1CoolPC.com without hesitation!

Excellent company!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-04-11

"I'm a very satisfied, returning customer. I always have been well served and they have great price, fast shipping. I would recommend this place to anyone who ask me!"

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Is committed to quality products and services
Is consumer focused
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Is easy to do business with

5/5

2005-04-08

"The selection process was excellent, had more products for the home PC Gamer then could be imanged.
Only thing that could've been better is just before you get to finalizing your order they nee to let you know what Credit Cards they take,
My husband had to back out of his order and I had to place it for him under my name and card, because they didn't take Discover.
But other then that I give them an A1 ++++++++++++++++ Rating...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability