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Verified
5/5

2003-09-25

"I placed my oredr and it was shipped out the same day, and when it arrived, everything was as I ordered.

Thanks for the super fast service
"

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Delivering products on-time
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Overall quality of ordering process
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Overall web site
Web site reliability
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5/5

2003-09-06

"After reading lots of the comments and ratings, I ordered a pair of 256M RDRAMs late at night on 2nd(early morning of 3rd). Online processing was smooth and I got a comfirmation email in no time. After that, the shipping notice and the tracking information with a link to do the trace were also sent to me early next morning. Today, I got the RAMs in perfect shape. It has been only less than 60 hours. Free ground shipping was never this fast with other merchants no matter how close they are.

"

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-27

"Great prices, service, and free shipping to boot. Placed order Sunday afternoon and received everything Wednesday afternoon. Added their site as a resource to re-order from."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-20

"Great service, returned item via RMA process. Shipped back to me quicker than I expected. What a welcome change from previous experiences with other online merchants.
I will use this company again and again.
Thanks
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-08-20

"I purchased a Vantec Aeroflow cpu heatsink from 11cb. Product was as advertised and shipped with adequate packaging. The price was definitely competative, but the order notification process was a little lacking since I was being fowarded to an non-working tracking site initially. To be fair though they were transitioning from UPS to Fedex (whom I like better anyway) tracking at the time.

Would definitley do business again with again if the prices remain this competative.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-19

"256 MB RAM arrived on time and worked as advertised. Well packaged w/ shipping peanuts. We would happily do business with 11CB again!"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-14

"My first purchase from this company, and I am very pleased. It isn't the prettiest website, and I never received a shipping notice (probably not their fault, I ordered the day they switched from UPS to FedEx), but I ordered on 11 Aug 03 and received my order on 13 Aug 03. Not bad for free shipping! Much faster than New Egg, and for what I purchased for $21 (round Vantec IDE cables), New Egg wanted $33. I will be a repeat customer!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

2/5

2003-08-12

"Order was dealt with and shipped in a timely manner, but one stick of RDRAM was defective. It crashed my computer repeatedly and ended up corrupting my hard disk in the process. I'm waiting on an RMA# and will update this rating as the situation progresses."

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Overall product shipping and delivery process

5/5

2003-08-07

"Hi I just wanted to tell you guy's my package arrived in Pennsylvania in three quick days UPS (for the offer of free shipping that's the fastest I ever recieved a free shipped product anywhere) the item: the Thermaltake TR2-M2 heatsink and fan was very well packed and works great .This is my first dealing with your company and definetly will not be my last. Thanks and keep up the GREAT JOB!

Future repeat buyer,
Joanne from Phialdelphia.Pa.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-28

"These guys are great. I ordered Asus motherboard, Amd Thoroughbred cpu, Samsung memory, Volcano fan from them. Burned in and tested. Everything came beautifully packed and worked perfect. Got here lightning fast too. I called tech before I ordered from them and they were helpful and paitent with me. I am not an expert and they made sure I was doing everything right. The prices were good and no shipping costs. I just placed my 2nd order with them and will review that order after I get it. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-16

"wow!
A+ retailer
free fast shipping
great prices

i got the product withint 36 hours of my oder (which was at midnight may i mind you) with there free shipping.

At first i was leary, because i didnt recive a shipped email, but it was still within 48 hours and i was gonna complain tonite. I walk up to my doorstep, and what was waiting for me? my order!

Ive never had this good of an experance. I will deifantly order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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N/A
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-16

"I received my order very fast for a company that provides free shipping. The memory worked right out of the box and I'm very pleased with the service 11CB.COM provided. I will be ordering from them again.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-07-10

"Ordered a Volcano 11 about a month ago, came in 2 days after ordered and was packaged perfectly. DEF would buy from again. The prices are pretty good. Will be ordering from again. I thought only newegg did service like this but I guess not, just as good if not better! Thanx 11cb!

Buyer,
Elvir Metjahic

OK i have changed my attitude towards this company! I just went to order a thermaltake memory cooling kit and this is what i got!:
We're sorry!

Your order doesn't meet our order requirement.
Please check again and make sure your order has more than 1 item and total is more than $15.00

If you got this message during finalizing, please check your email to see your order went through or not.

Keep getting this message? Please contact us at ***-***-**** or email us at ****@****

c'mon what the heck is that! i just want that one item and nothing else! Sorry 11cb but you will not be getting my business anymore!!! Have a great life bye!

UPDATE: Nope sorry will never even go to your site again, back to newegg my love as always! where there is no MINIMUM ;)
"

Detailed Review Benchmark + -
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Overall product shipping and delivery process

2/5

2003-07-08

"Based on all the positive reviews I found here, I contacted 11CB to purchase a few items to upgrade two home PC's. After talking with their rep. (Brian) for a while, he convinced me that PC133 memory would work with my motherboard. I opted for 256K and waited for my order to arrive. Upon receiving the memory, it did NOT work as promised. A bit disappointed condsidering I had a lengthy conversation with Brian with specific regard to the exact model of the MB that I'm using AND my insistance that I didn't think that memory would work (in the manual). It took them a week to ship out the equipment that they claimed to have in stock and there was a mix up with the RMA when I returned the memory that their customer service department was not very helpful with. The other equipment I ordered works fine. Just a note to make sure that you know exactly what you need when dealing with this vendor. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent

4/5

2003-07-06

"Had no problems with my order, found everything I needed. There were no hang ups in the system as there was about a year and a half ago. Time spent ordering components was very small"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use