ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Compare iHerb.com

Compare prices, policies, and customer reviews of iHerb.com



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


912 reviews
0.50 / 5


Activity Rate

How recently the merchant has reached out to customers.

iHerb.com: not active


Resolves Issues

Customers can change a negative review to positive after a helpful interaction with these merchants.

iHerb.com: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

iHerb.com

1/5

2024-04-26

Just awful

"Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs!

I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests.

The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now
"


Categories

See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.

iHerb.com does not meet the criteria to be ranked