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Compare prices, policies, and customer reviews of decluttr.com



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


1,360 reviews
0.50 / 5


Activity Rate

How recently the merchant has reached out to customers.

decluttr.com: not active


Resolves Issues

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decluttr.com: no

Helpful Positive Reviews

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Helpful Critical Reviews

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decluttr.com

1/5

2023-12-04

AVOID DECLUTTR AT ALL COSTS!!!

"I hate writing these types of reviews, but I feel this is the only thing to be done at this point.

DO NOT USE THIS SERVICE!!!!!!!

I placed two sale orders that had four items total (3 devices on one, 1 device on the other). I put all four devices in one shipping box and also printed and included both order numbers in the package. When the shipment was received, one order number listed the number of devices received as four instead of three and the other order was listed as "AWAITING YOUR ORDER..." About a day or so later, the number of items for the "received" order updated to three and the other order was still listed as "AWAITING YOUR ORDER...". After chatting and emailing with multiple representatives, providing the IMEI for the fourth device that was associated with the "missing" order, I was told that they never received the fourth device and they would not be able to do anything.

This is incredibly unprofessional and is evident that they essentially stole the device that I turned by not paying out the sell amount. I even requested they return the device to me, but they keep insisting that they never received it.

I was paid out for the other three devices that were on the "received" order, but they are refusing to pay me the $760 that is owed to me.

There are other services out there that are SO MUCH BETTER than Decluttr. I recommend BuyBackBoss.com or even the kiosk that's available in some Wal-Mart locations. At least you'll get some type of payment instead of them simply taking your devices and reselling them without paying.

AVOID DECLUTTR AT ALL COSTS!!!
"


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