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From You Flowers, LLC
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From You Flowers, LLC
"My 12 year old granddaughter was injured this past Saturday and had to undergo surgery on Monday. I ordered flowers/balloon to be delivered to her hospital room on Monday 6/5/23. Total (including extra fees to MAKE SURE she received it that morning $69.08. Imagine my disappointment when she called me yesterday, 6/6/23, and when asked about her flowers she told me they never arrived. I called customer service rep (who speaks English with such a heavy accent that I cannot understand her well) and was put on hold while this rep called the flower shop. The line was busy and apparently, that's the end of the customer service because despite being told I'd hear by the end of the day via email, I've heard nothing. I reordered the flowers/balloon yesterday morning to be delivered to her home. Again, I paid all the extra fees - I did use the $12.19 'credit' from the day before, for a new total of $65.33. I waited all day for these to be delivered in the 4 hour period which I paid extra for. Nothing. An email arrived last night after 7PM telling me the order AGAIN was not delivered. No failing on my part, the girl was at her home all day long. No reason given. They didn't deliver or attempt to deliver. I am out a total of $134.41 with a 12 year old grandchild that STILL has not received any flowers."
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