Compare prices, policies, and customer reviews of FramesDirect.com
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FramesDirect.com
"Was a customer for over 10 years
Was a customer for over 10 years. This year I buy a pair of glasses. It arrives. Comes with warning label. This has digital filter it may not work for you. Return if it does not...
Well I returned it... no refund...
I call
Am told that I don't get a refund and glasses are with manufacturer and told have a nice day.
I say I want my money they say no I say connect to supervisor or I'm calling the bank. Connect.
Oh that agent was misinformed you do get you money back here
Wel after ordering glasses after glasses with no issue I am now banned... really. Because I mentioned I would go to the bank cause your one agent was miss informed. And you were gona commit fraud... common
I even reached out to the manager who managed the lady who reported me and was trying to commit fraud
and got this
As we discussed, I needed a chance to discuss your file with the person that manages the department that makes these ultimate decisions. Unfortunately, the current decision remains.
Although framesdirect.com is owned by a very large company, we still operate and function as a small company. As such, we sometimes make difficult decisions on whether or not to continue certain business relationships. In this case, after a thorough review, we are unable to continue with any new orders.
stay clear"
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