ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Compare Beyond Nice

Compare prices, policies, and customer reviews of Beyond Nice



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


243 reviews
4.52 / 5


Activity Rate

How recently the merchant has reached out to customers.

Beyond Nice: stale


Resolves Issues

Customers can change a negative review to positive after a helpful interaction with these merchants.

Beyond Nice: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users

Beyond Nice

5/5

2024-10-28

Love this hot tub cover!!

"First of all I felt like the ordering process was simple and easy to understand. The shipping was really quick; a lot faster than quoted. It came with the exact specifications ordered. It is an excellent quality cover and an upgrade to the one we had previously that absorbed so much water, we could hardly lift it. I love the mesh underside that keeps it from absorbing water. I would definitely recommend Beyond Nice hot tub covers!"


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

Beyond Nice

1/5

2024-02-04

Hot tub cover is shipped in pieces, assembly is impossible. No customer support.

"The hot tub cover arrives in pieces, and must be assembled. The foam pieces don't fit inside the cover, even after heating it up to 90* to soften it. I had to destroy the foam to get it in. Because of this poor fit, there's lots of strain on the zipper, which broke immediately because it's brittle zinc. Customer service was useless. I'm left without a hot tub cover, and without $500.

Here's my exchange with Customer service:
Me: "I tried to in the foam pieces and zip it up, the pull tab on the zipper on the vinyl broke. When I put some twine through the zipper area where the pull tab broke off, the ensure zipper thing that combines the zipper broke off. Please help, this has been very frustrating"
CS: " Sorry you are frustrated. As the instructions from the vinyl box explain, you cannot use the zipper to force close the vinyl. ...we test assemble every cover before we package it to insure it will assemble easily for our customers.If you will ship the vinyl back to us, we will repair or replace the zipper, and return it to you."
Me: "If there's a note about that in the instructions (*note, there isn't), it's not where I could find it (see attached). Will you send a label, or am I expected to pay for shipping?"
CS: "Customers would be responsible for shipping. Unfortunately we don't have different zipper options so we'd replace yours with the same type."
"


Categories

See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.

Beyond Nice is ranked #176 out of 209 in home & garden