Compare prices, policies, and customer reviews of Aircraft Spruce & Specialty
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Aircraft Spruce & Specialty
"True, they have a lot of stuff, and true, often what we need that is not available elsewhere. HOWEVER; they are horrible with refunds and credits. They NEVER do it the first 3 times. Always takes several calls to get credited for parts that have been returned. The call that "floating your dough". Banks do it for a living; you or i would be arrested.
Chapter....uhh, 2,3,4.10 ?
They continue to suffer from horrible customer service. This time an AOG part was delayed 7 days with no notification because of THEIR mistake.
THEY DID IT AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm done, never again, fini, adios muchacho. I just spent 20 minutes talking to their PR specialist; she called me, to resolve our differences. Nice conversation, all resolved, everyone friends......until she sent me to accounting to clear up a double credit they had issued 6 months ago without anyone being notified. Still no problem until they wanted to charge me $3 for a "processing" fee....to process the correction to THEIR mistakes. Done ....i can buy parts at 40 other places.
Chapter..pick a number;
After 21 months....that is correct.....i now get a bill for the credit the issued last year. Do they ever stop screwing up?
Note: in that time we have spent over $8000 on parts for our 2 acft.. We could have spent it with Spruce...we didn't."
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