We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

Faqs & Policies

If you have a question regarding anything related to ResellerRatings.com, please check here before emailing us. If your question has already been answered here, we're going to put our figurative ear muffs on. Otherwise feel free to say hello and we'll do our best to answer your concerns.

  • Top

    Do merchants have control over which reviews they want to appear on ResellerRatings?

    Absolutely not! 100% of reviews submitted to ResellerRatings.com, from users with verified email addresses, will appear on our site within 48 hours unless the review violates one of our published policies. In those rare cases, we always contact the reviewer to bring their review into compliance with our policies. If you see a message board post or other online discussion claiming that merchants can manipulate reviews in any way, please let us know about it so we can set the record straight since merchants have never been able to control which reviews appear at ResellerRatings.

    Top

    I want to evaluate a company. How do I go about it?

    Go to ResellerRatings.com's home page. Find the company that you wish to evaluate either by searching for its name in the search box, or by browsing our list of companies. Click on the "Rate this Store" button on the company's reviews page. If you have an account, enter your user name and password. A form will come up, follow the instructions. If you don't have an account, click on the "register" button and follow the instructions to get a free account. After you register, you will receive an email to confirm your account. After your account is confirmed (you only need to confirm your account once), you will be presented with the evaluation form.

    Top

    I recently posted a review but it isn't showing up.

    Reviews are posted within 48 hours of submission. If you don't see your review after 48 hours, make sure that you have activated your account by clicking on the link in the email that we sent you. In the unlikely event that your review violated one or more of our policies, it may have been deactivated until you can bring it into compliance with our policies, but we'll always contact you in that case. Please feel free to contact us if you still have any questions about why your review isn't appearing and we'll resolve the problem.

    Top

    I evaluated a company in the past but my opinion has since changed. How do I update my previous evaluation?

    If you submitted an evaluation for a company on or after 3/11/2002, you can change your answers to the survey questions as well as your comments, by simply going to that company's "Rate This Store" button. The system will display your evaluation for you to edit.

    Top

    I registered for an account but I can't login. Any tips?

    Our system requries cookies. Make sure your browser has them enabled. If you're concerned about privacy, please see our Privacy Policy. You must also confirm your new account after registration. We automatically generate an email and send it to the email address that you used to register. That email contains a link that you must click on to confirm your account.

    Top

    ResellerRatings rated a company unfairly. Please explain.

    We do not rate companies. Our site users are 100% responsible for evaluating 100% of the companies listed at ResellerRatings.com. The people who own and operate ResellerRatings.com do not submit ANY evaluations for ANY companies. We only maintain the technology and software that powers the site. Further, users who post evaluations are 100% liable for the content of their comments.

    Top

    Some companies don't seem to have an overall score.

    In order to ensure statistical accuracy, a company's overall score is not tabulated until that company has received 20 or more evaluations.

    Top

    My evaluation was removed. What's up with that?

    All reviews must comply with our published policies. As a general rule, evaluations are rarely removed, and we always contact reviewers to bring their reviews into compliance with our policies to reactivate their review whenever possible.

    Top

    How do I know that the companies haven't submitted evaluations for themselves?

    We use a variety of techniques to prevent voting fraud, not the least of which is good old fashioned manual review of selected evaluations. We log IP addresses, we require email verification, we ask for the customer's invoice number, and occasionally we ask that customers fax us a copy of their order invoice for verification. Some merchants have in fact attempted to get away with submitting evaluations for their own companies in the past. Though rare, such an offense will earn the merchant a comment from us to be placed in their comments file, letting visitors know of their fraudulent evaluations. And of course, any fraudulent evaluations are removed.

    Top

    I think ResellerRatings is a valuable service and I want to link to the site on my homepage. Can I do so, and do you have any graphics that I can use?

    Yes! Feel free to link to ResellerRatings.

    Top

    I want to buy a product from a company that isn't listed at ResellerRatings. Do you have any information about other companies?

    No. If the company is not listed, we do not have any information about it. If you want to add a store, there's definitely a way.

    Top

    Do you take kickbacks from retailers to give them better ratings?

    No. For one, we do not evaluate any retailers on ResellerRatings.com, only our registered users can submit evaluations. ResellerRatings.com's founder created the site to help buyers make educated purchasing decisions, and we strive to maintain the highest standards. We want ResellerRatings to be as helpful to you as possible and as fair as possible to both buyers and retailers.

  • Top

    My company isn't listed, can you please add it to the site?

    As a passive aggregator of consumer opinion, ResellerRatings provides the technology that powers the site, while our registered users provide 100% of the evaluations and are responsible for adding new companies to the site. The best way to get your company listed is to let your customers know about the site and encourage them to submit evaluations for your company. Some merchants go about that by putting a logo graphic link on their final order confirmation screen or home page, or perhaps a text message in their order email confirmations along the lines of, "Thanks for your purchase, be sure to evaluate us at ResellerRatings.com".

    Top

    Can I offer a customer goods, services, or monies, to alter a negative review to a positive review or to remove their review?

    No, you may not do this. While we would never stand in the way of a merchant working to resolve customer complaints and we encourage you to correct any errors and to satisfy your customers whenever possible, you may not request that a customer alter or remove their review in exchange for monetary consideration of any kind. Customers are always able to edit their reviews at any time should they choose to do so. If this policy is violated, some possible actions include: posting your solicitations to your company's reviews page, or revoking any or all features of your complimentary ResellerRatings merchant account.

    Top

    Can I hold a contest or offer discounts to encourage my customers to submit reviews to ResellerRatings.com?

    Although we encourage all merchants to use our exit-survey program to solicit reviews from your customers at the point of sale, we do allow merchants to solicit reviews in exchange for contests or other incentives as long as the merchant does not specifically solicit positive or good reviews, and does not require positive or good reviews in order for the customer to qualify for the merchant's incentive. The merchant must also only solicit reviews from existing customers, not prospective buyers. Merchants must wait 7 days post-transaction before soliciting a review from a customer, because the customer must have had an opportunity to receive their merchandise before writing a review. Merchants that violate these rules will have a note posted to their reviews page explaining the details of the disallowed solicitation and any reviews submitted in connection with a disallowed solicitation will be promptly removed.

    Top

    My company only has a few evaluations. How can I encourage my customers to post evaluations?.

    The #1 way to increase reviews is to use our exit survey feature. This feature displays a pop-up survey window to your customers at the point of sale, asking them to respond to a few questions about their ordering experience. We then followup with the customer later for their complete review.

    Top

    I would like to post a rebuttal comment in response to a customer's complaint or praise. Can I do so?

    Yes, merchants are welcome to post rebuttal comments. Use our merchant account request form (found on your company's detailed page at ResellerRatings) so we can grant you permission to post rebuttal comments for your company, and then visit your company's comments page to reply to an existing comment.

    Top

    I created one or more fake accounts and submitted one or more fake ratings for my own company or for another company at ResellerRatings, and now there is an "admin note" on my company's reviews page letting the public know about my fraudulent actions. What can I do about this?

    Our open letter, terms of use agreement, registration agreement, and survey page, all forbid retailers from submitting reviews for their own company or any company on our site. Upon the discovery that you are responsible for fraudulent reviews, we will post a note on your reviews page detailing our findings for a minimum of 30 days. If you continue to post fraudulent reviews, the note detailing our findings will appear on your reviews page permanently.

    Top

    There is an evaluation/comment for my company that I think violates your policies. What procedure do I go through to get it removed?

    Please sign up for a Merchant Member account which will let you flag reviews for evaluation under our published terms of use.

    Top

    ResellerRatings rated our company unfairly. Please explain.

    We do not rate companies. Our site users are 100% responsible for evaluating 100% of the companies listed at ResellerRatings.com. The people who own and operate ResellerRatings.com do not submit ANY evaluations for ANY merchants. We only maintain the technology and software that powers the site. Further, users who post evaluations are 100% legally liable for the content of their comments.

    Top

    My company received a new "Very Dissatisfied" survey response and it lowered my rating much more than a "Very Satisfied" response. What's wrong with your system.

    Nothing is wrong with our system. This phemonenon is best illustrated using a test scores analogy:
    In school, you could be going along earning test grades of 95, 95, 95, 95, then bam, you earn a 0 on a test and your 95 average suddenly blows out to 76. Then, you earn a 100 on a test but your average only goes up from a 76 to an 80. The 0 that you earned had a much greater impact on your average then the "100" that you earned. This is a simple fact of the arithmetic mean.

    Top

    I want my company removed from the site.

    We did not add your company to the site (one of our registered users did) and therefore we do not remove companies from the site.

    Top

    I would like to have more than one account to modify my reseller information and post replies to comments.

    Please make an additional request for a reseller admin account here.

  • Terms of Usage

    The ResellerRatings.com Web site (the “Web site”) is provided to you by ResellerRatings.com. Access to and use of this Web site and the services available at this Web site are subject to the following terms and conditions as set forth in this notice. By accessing or using the Web site or downloading materials from the Web site, you agree to be legally bound by the terms and conditions set forth below without any modification. Please, review them carefully. If you do not agree to the terms, please do not use this Web site.

    Best Viewing Practices

    This site makes use of dynamic HTML and is designed to display properly in Internet Explorer 8 and above, Firefox, Chrome & Safari. We recommend upgrading to the most recent browser for optimal site viewing and performance.

    Intellectual Property

    The copyright in this entire Web site is held by ResellerRatings.com. All material provided on this Web site is protected under United States copyright laws and international copyright laws and treaty provisions. Except as expressly provided herein, none of the material provided on this Web site may be copied, distributed, republished, reproduced, downloaded, displayed or transmitted in any form for commercial use without the prior written permission of ResellerRatings.com. Visitors are permitted to download or print one copy of material published on this Web site solely for their personal, non- commercial use, provided that they do not modify the materials and that they retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of the terms and conditions contained herein. ResellerRatings.com does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret laws.

    The trademarks, logos and service marks (collectively referred to as "Trademarks") displayed on this Web site are claimed by ResellerRatings.com and no trademark license, either express or implied, is granted by ResellerRatings.com. You do not have any right to use any Trademarks displayed on this Web site except as expressly provided under the doctrine of Fair Use without the prior written permission of All ResellerRatings.com. Trademarks are one of our most valuable business assets. In the event of unauthorized use or misuse of its Trademarks, ResellerRatings.com will pursue its legal remedies without delay.

    Electronic Information Submitted to this Web site.

    Please be advised that neither ResellerRatings.com, nor any affiliated persons or entities are in a position to investigate, censor or otherwise ensure the accuracy of any comments, remarks or other information and content posted or generated by users of this Web site ("Content"), and therefore is not responsible in any way for such Content provided by users or other third parties. To the contrary, many of the users are of unknown identity and have no relationship or privity with ResellerRatings.com. Therefore, ResellerRatings.com expressly disclaims, on behalf of itself and any affiliated persons or entities, any guarantee, warranty, other representations or responsibility with respect to the veracity, geniuses, completeness or lawfulness otherwise of any Content provided on this Web site. ResellerRatings.com further expressly disclaims, on behalf of itself and any related persons or entities, any guarantee, warranty, other representations or responsibility with respect to such user or third party Content as related to, among other things, intellectual property rights, copyright or trademark infringement, defamation, libel, slander, invasion of privacy or criminal or tortious activities otherwise. Accordingly, ResellerRatings.com does not assume, and expressly disclaims, on behalf of itself and any affiliated persons or entities, any liability of any kind for any alleged direct or consequential injury or damages arising from, or relating to in any way, the Content provided by users or other third parties or their activities otherwise, including, without limitation, any alleged liability under any federal or state criminal or civil laws (including provisions of the Communications Decency Act). Each of this Web site's users and third parties acknowledge, by usage of this Web site, that he/she/it is solely responsible and liable for his/her/its Content, and neither ResellerRatings.com nor any affiliated persons or entities is the guarantor or indemnitor of any such party.

    For clarity, you retain all of your ownership rights in the Content that you submit to this Web site. However, by submitting Content on the Web site, you hereby grant ResellerRatings.com a worldwide, non-exclusive, royalty-free, sublicenseable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the Web site and ResellerRatings.com’s (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Web site (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the Web site a non- exclusive license to access your Content through the Web site, and to use, reproduce, distribute, display and perform such Content permitted through the functionality of the Web site and under these Terms of Service. The above licenses granted by you in the Content terminate within a commercially reasonable time after you remove or delete your Submissions from the ResellerRatings.com service. You understand and agree, however, that ResellerRatings.com may retain, but not display, distribute, or perform, server copies of Content that have been removed or deleted. The above licenses granted by you in Content are perpetual and irrevocable.

    Except on the express written agreement of ResellerRatings.com, any Content or other information submitted to this Web site by users or other third parties shall be treated as non-confidential, non-proprietary and subject to disclosure and usage for any purpose as ResellerRatings.com deems fit in its absolute sole discretion.

    Our use of your Information

    ResellerRatings.com protects your personally identifiable data, as well as other information, as set forth in its privacy policy (the “Privacy Policy”). The Privacy Policy explains our data collection practices in general, how we use the information we collect, and, specifically, the collection and use of personally identifiable information. We encourage you to review our Privacy Policy before you use ResellerRatings.com.

    Our mandate on removing reviews

    NOTE: Non-subscribing merchants may not solicit reviews in any way. Merchant Members
    (a) may not ask for *positive* reviews
    (b) must honor any offers for soliciting unbiased reviews, regardless of the rating given
    (c) may not ask customers to change or remove negative reviews
    (d) may not solicit reviews from non-customers or prospective buyers
    (e) must wait minimum 7 days to solicit reviews from customers unless the provided exit survey link is used

    Violation of these terms may result in removal of any favorable reviews that resulted from these actions.

    Subject to, and without waiver of, any of the foregoing legal disclaimers and limitations on any liability, ResellerRatings.com, in certain situations outlined below, may at its absolute discretion remove Content provided by users or other third parties to the extent:

    • (1) it is presented with a valid court order from a court of competent jurisdiction ordering the removal of the posting;
    • (2) it is presented with a valid court order from a court of competent jurisdiction finding that the posting is slanderous, libelous, defamatory or otherwise illegal;
    • (3) it is presented with a settlement agreement, resolving a dispute between the poster and any third party(ies) complaining about the posting, mandating that the posting be removed;
    • (4) The posting contains vulgar, profane, or obscene language;
    • (5) The posting contains adult material, including but not limited to, graphic images, written images, or links thereto;
    • (6) The posting is not the type of posting for which the Web site is intended, namely rating companies that provide products or services;
    • (7) The posting contains the last name of any individual (first names are allowed), or any other personally identifiable information, which is defined as information that can be used to uniquely identify, contact, or locate a single person or can be used with other sources to uniquely identify a single individual ("PII");
    • (8) The posting constitutes multiple copies of the same posting, or more than one review for a single company by a single user;
    • (9) The posting references an order, transaction, or another form of submission by the user, where an intent to do business or to make a purchase did not occur (limited to reviews posted within the previous twelve (12) months);
    • (10) The posting was made by a current employee, former employee, or immediate family member of the company being reviewed;
    • (11) The posting contains written communications between any parties;
    • (12) The posting contains references, such as names or domain names, to any other retailers besides the retailer that is the subject of the posting;
    • (13) The posting was created or altered in exchange for the offer of monetary consideration, whether in the form of goods, services, or monies, or was created or altered in response to threats made by the merchant to the user; or
    • (14) The review was posted to ResellerRatings.com more than one (1) calendar year after the transaction that it describes, with the exception of reviews of companies that directly provide product warranties, in which case the cutoff will be one (1) calendar year after the transaction plus one (1) calendar year after the expiration of the product warranty period.

      If you believe that a user has posted material which meets one of the above conditions, contact All Enthusiast, Inc. via our form, or write to us at the address provided below.
    • The star rating obviously does not match the user provided comments, e.g. a positive user comment accompanied by a negative star rating.

    Disclaimer

    THE INFORMATION IN THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. RESELLERRATINGS.COM SHALL NOT BE RESPONSIBLE FOR ANY ERRORS, OMISSIONS OR TECHNICAL INACCURACIES IN THIS WEB SITE.

    ResellerRatings.com makes no representations about Web sites accessed from this Web site which are not maintained, controlled or created by ResellerRatings.com and does not endorse any linked Web sites or the information appearing thereon. Links do not imply that ResellerRatings.com is affiliated with or associated with such linked Web sites, their owners or operators, or any related companies.

    ResellerRatings.com is constantly improving its products and services and reserves the right to make such improvements or changes to this Web site, the materials, products, services or prices posted in this Web site without prior notice as it deems necessary.

    Notice of Claims of Intellectual Property Violations and Agent for Notice

    It is the policy of ResellerRatings.com to respect the legitimate rights of copyright and other intellectual property owners. Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (the "DMCA"), ResellerRatings.com has designated an agent (specified below) to receive Notifications of Claimed Copyright Infringement on its sites.

    If you believe that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, please provide ResellerRatings.com's Copyright Agent with the following information in accordance with the DMCA:

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
    • a description of the copyrighted work or other intellectual property that you claim has been infringed;
    • a description of where the material that you claim is infringing is located on any of ResellerRatings.com’s sites or services, with enough detail that we may find it on our Web site;
    • your address, telephone number, and email address;
    • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
    • a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

    ResellerRatings.com's agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

    Caleb Chill, Esq. AnswersTM 6665 Delmar Blvd. St. Louis, MO 63130 Telephone: 314-664-2010 (Ext. 119) Facsimile: 314-754-9526 Email: caleb.chill@answers.com

    Indemnity

    You agree to indemnify, hold harmless, and defend ResellerRatings.com, its subsidiaries, affiliates, or any related companies (including those which share substantially common ownership), and its officers, directors, employees, agents, insurers, and representatives of any of them (collectively the 'Release Parties') from any and all claims, demands, actions, causes of action, suits, sums of money, judgments, controversies, and liabilities whatsoever, at law or in equity, arising from or in any way resulting from your use of this Web site.

    Limitations of Liability

    NONE OF THE LICENSORS, CONTRIBUTORS, SPONSORS, ADMINISTRATORS, OR ANYONE ELSE CONNECTED WITH THE RESELLERRATINGS.COM SERVICES IN ANY WAY WHATSOEVER CAN BE RESPONSIBLE FOR THE APPEARANCE OF ANY INACCURATE INFORMATION OR FOR YOUR USE OF THE INFORMATION CONTAINED IN OR LINKED FROM THE SERVICES.

    . TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OR OUR LICENSORS, SUPPLIERS AND/OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO ACCESS THE RESELLERRATINGS.COM SERVICES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK DISRUPTIONS, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. NEITHER WE NOR OUR LICENSORS, SUPPLIERS AND/OR AFFILIATES ARE RESPONSIBLE FOR ANY LIABILITY ARISING OUT OF THE RESELLERRATINGS.COM SERVICES AND/OR ANY MATERIAL LINKED THROUGH THE SERVICES. UNDER NO CIRCUMSTANCES WILL RESELLERRATINGS.COM’S, OR RESELLERRATINGS.COM LICENSORS', DIRECT LIABILITY ARISING OUT OF USE OF THE SERVICES EXCEED THE GREATER OF (I) THE AMOUNT YOU HAVE PAID RESELLERRATINGS.COM FOR SUCH USE OR (II) $10.00. SOME JURISDICTIONS DO NOT PERMIT SOME OF THE ABOVE LIMITATIONS OF LIABILITY, AND THEREFORE THIS MAY NOT APPLY TO YOU.

    No Agency

    No agency, partnership, joint venture, employee/employer or franchiser/franchisee relationship shall be deemed to exist, or is intended to exist by this Agreement between ResellerRatings.com and any user or any third party accessing or in any way making use of this Web site.

    Dispute Resolution

    You agree that in the event a dispute arises concerning your use of resellerratings.com, or any other program or service offered by ResellerRatings.com, that such dispute shall be resolved via an arbitration process. Unless the parties specifically agree otherwise in writing, such arbitration shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Further, you agree that any such arbitration shall be settled on an individual basis, and unless the parties agree otherwise in writing shall not be consolidated in any arbitration or suit with any claim or controversy of another party. You agree that all arbitration proceedings will be conducted in San Francisco, CA. You further agree that any interim or preliminary relief sought shall be brought in a court of competent jurisdiction in the County of San Francisco, CA.

    Choice of Law

    You agree that any dispute arising under this Agreement shall be governed by the laws of the state of California.

    No Guarantee of Continuous Use

    We do not guarantee continuous, uninterrupted or secure access to our services, and operation of our site may be stopped due to factors outside our control.

    Survival

    In the event one part of this Agreement is found to be invalid, the other provisions shall remain valid and enforceable.

    Agreement

    Your use of this Web site signifies your agreement to be bound by the provisions set forth in these Terms of Service.

    Contact All Enthusiast, Inc. You can direct any questions concerning these Terms and Conditions of Use to:

    Company Mailing Address:

    ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    Or faster yet, contact us asap

  • Reseller Ratings iPad Mini Sweepstakes Official Rules

    Important: Please read these Official Rules before entering any sweepstakes promotion (each, a "Sweepstakes"). By participating in a Sweepstakes, you agree to be bound by these Official Rules and represent that you satisfy all of the eligibility requirements below.

    NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN ANY SWEEPSTAKES.

    Every once in a while ResellerRatings a.k.a. Answers, Inc. ("Answers.com" or "Sponsor") goes nuts and gives away great prizes to reviewers. The winner of each Sweepstakes will receive one Apple iPad Mini Wi-Fi (valued at $329 at store.apple.com). A new Sweepstakes (with the same prize) takes place over the course of each 30 calendar day period, starting on the first second of the first day (Sunday) of the period, and ending on the last second of the thirtieth day of the period (each, a "Calendar Month"). All entries must be received during the applicable Calendar Month to be eligible for the applicable Sweepstakes drawing.

    Dates Drawing

    Within [2] days after the end of each Calendar Month, one winner will be chosen at random from all of the Sweepstakes entries received during that Calendar Month. The first Sweepstakes will run from the first second of June 22, 2010 to the last second of June 27, 2010. Thereafter, a new Sweepstakes will start and continue each subsequent Calendar Month. Only one ResellerRatings.com user account is permitted per person. Registering or using multiple user accounts will disqualify all of your entries. Submitting reviews for stores of which you are not a customer will disqualify all of your entries. Entries from one Calendar Month will not roll over to the next Calendar Month. Limit one prize per household or address.

    Notification

    The potential winner of each Sweepstakes will be notified by email within 2 calendar days of being selected. You must respond to our email to provide your mailing address, and if you fail to respond or to provide us with a valid mailing address within 7 business days, you will forfeit the prize. Answers will make only one attempt to contact the relevant potential winner by sending one email message to the potential winner, and Answers is not responsible for any kind of communications failure which prevents that email message from reaching the potential winner. If any prize notification or any prize is undeliverable or is otherwise not claimed within 7 days of notification, the prize will be forfeited and awarded to an alternate winner from the pool of all eligible entries. No substitution of prizes is permitted except by Answers, in which case a prize of equal or greater value will be awarded. Prizes won by persons under the age of 18 or legal age of majority in your state of residence (a "Minor") will be awarded in name of parent or guardian on the Minor's behalf. All taxes on or associated with prizes, including income taxes, and any incidental expenses associated with collection of a prize are the responsibility of the winner. Each prize will be awarded. You assume all liability for any damages caused or claimed to be caused by participation in a Sweepstakes or by the acceptance and/or use of any prize and you (and if you are a Minor your parent or legal guardian) release Answers, and its parent companies, subsidiaries, affiliates, directors, officers, professional advisors, employees and agencies (collectively, "Released Parties") from any such liability. IF YOU ARE A MINOR, YOUR PARENTS OR LEGAL GUARDIANS FURTHER AGREE TO INDEMNIFY EACH OF THE RELEASED PARTIES FROM ANY claims, costs, injuries, losses, or damages DESCRIBED IN THIS PARAGRAPH WHICH MAY BE SUFFERED BY YOU. Acceptance of any prize constitutes permission (except where prohibited by law) to use the winner's name, city, state, likeness and/or voice for purposes of advertising, promotion and publicity without additional compensation or notice. As a condition of being awarded any prize, except where prohibited by law, each winner (and if winner is a Minor, winner's parent or legal guardian) may (in Sponsor's sole discretion) be required to execute a consent to the use of such winner's name, city, state, likeness and/or voice, without limitation, for promotional purposes without further permission or compensation.

    How to Enter

    Review Method: To earn an entry into a Sweepstakes using this method, you must have a valid ResellerRatings.com account. Then, during the applicable Calendar Month, write reviews of retailers from whom you have purchased products or services. Each completed, active review, consisting of a completed survey form and a text review of at least 25 characters, will earn a Sweepstakes entry. All reviews must comply with our terms of service and any review that fails to do so will not be eligible to earn a Sweepstakes entry. You must activate your ResellerRatings account by clicking on the verification link that we send to you, otherwise you will be ineligible for entry using this method. Any review submitted to ResellerRatings with an invalid or missing invoice number is subject to deletion and will not earn a Sweepstakes entry. Maximum 10 Sweepstakes entries per day per household (only your first 10 reviews each day will count towards Sweepstakes entries) during a Calendar Month, for a total of 300 entries into the applicable Sweepstakes.

    Alternative Free Method: Alternatively, you may enter a Sweepstakes by sending an email that includes your name and age, and the subject line: "Sweepstakes Entries!" to staff@resellerratings.com during the applicable Calendar Month. Each email will constitute 10 Sweepstakes entries. You may only send one email each day during a Calendar Month, for a total of 300 entries into the applicable Sweepstakes.

    Conditions

    The Released Parties are not responsible for telephone, network, electronic or computer failures of any kind, or for entries that are stolen, misdirected, incomplete, garbled, delayed by computer transmissions, lost, late, damaged, or ineligible. All entries become the property of Answers.

    Eligibility

    PURCHASE WILL NOT INCREASE ODDS OF WINNING. Each sweepstakes is open only to legal residents of the 50 United States (including D.C.) who are over the age of 13. If you are a Minor, prior to awarding a prize in connection with your entry, one of your parents or legal guardians must submit a signed, written statement that they have read, understood and agree to these Official Rules, and that such agreement constitutes acceptance of these Official Rules on behalf of you and themselves. Odds of winning are determined by the total number of entries received during the applicable Calendar Month. Employees and consultants of Answers, its sponsor(s), its advertisers, and their respective affiliates, subsidiaries, advertising and promotion agencies, and members of the immediate families of any of the foregoing are not eligible. All federal, state, and local laws and regulations apply. Void where prohibited.

    Delivery

    The Apple iPad Mini prize will be shipped to the applicable winner within 2 weeks following the date that Answers. receives winner's shipping address. Answers. is not responsible for manufacturing or shipping delays, and reserves the right to substitute an alternate prize of equal value as the Apple iPad Mini Wi-Fi device, including but not limited to, in Answers's sole discretion, cash.

    Affidavit and Release

    As a condition of being awarded any prize, each winner (and if winner is a Minor, winner's parent or legal guardian) may (in Sponsor's sole discretion) be required to execute and deliver to Sponsor a signed affidavit of eligibility and acceptance of these Official Rules and release of liability, and any other legal, regulatory, or tax-related documents required by Sponsor in its sole discretion.

    Terms

    Entrants agree to abide and be bound by these Official Rules and by the decisions of Answers, whose decisions are final. Failure to comply with these Official Rules may result in disqualification from the applicable Sweepstakes. Answers, reserves the right to permanently disqualify from any or all Sweepstakes any person it believes has intentionally violated these Official Rules. Entrants agree to abide by all of the policies listed on our Terms of Use page, and accept that any policy violations may result in being disqualified for the applicable Sweepstakes. Answers will ship the prize to the winner via U.S. Postal mail, and Answers is not responsible for any failures by the U.S. Post Office to successfully deliver the prize, or any failure of the winner to successfully accept the shipment. Only one prize mailing will be attempted per winner. Each Sweepstakes and these Official Rules will be governed, construed and interpreted under the laws of the State of California. Any provision of these Official Rules deemed unenforceable will be enforced to the extent permissible, and the remainder of these Official Rules will remain in effect. Answers, reserves the right to amend these Official Rules or to terminate any Sweepstakes. For a copy of the winners list or these Official Rules, send a written request specifying the applicable Calendar Month of the Sweepstakes winner list or Official Rules you are requesting along with a stamped, self-addressed, business-size return envelope to:

    Attn: ResellerRatings Sweepstakes
    ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    Residents of WA and VT may omit return postage.

    ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    is the sponsor of each Sweepstakes.

    *ResellerRatings.com is in no way affiliated with Apple Inc. Apple Inc. is not a sponsor of ResellerRatings.com or of this giveaway.

  • Reseller Ratings NOOK Tablet™ Sweepstakes Official Rules

    Important: Please read these Official Rules before entering any Monthly sweepstakes promotion (each, a "Sweepstakes"). By participating in a Sweepstakes, you agree to be bound by these Official Rules and represent that you satisfy all of the eligibility requirements below.

    NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN ANY SWEEPSTAKES.

    Every once in a while ResellerRatings a.k.a. Answers ("Answers.com" or "Sponsor") goes nuts and gives away great prizes to reviewers. The winner of each Sweepstakes will receive one NOOK Tablet™ (valued at $249 at http://www.barnesandnoble.com as of 03/12/2011). A new Sweepstakes (with the same prize) takes place over the course of each 30 calendar day period, starting on the first second of the first day of the period, and ending on the last second of the thirtieth day of the period (each, a "Calendar Month"). All entries must be received during the applicable Calendar Month to be eligible for the applicable Sweepstakes drawing.

    Dates Drawing

    Within [2] days after the end of each Calendar Month, one winner will be chosen at random from all of the Sweepstakes entries received during that Calendar Month. . The contest will run from the first second to the last day of each Calendar Month, beginning on December 01 2011, and ending on a future date to be selected at Answers sole discretion. Thereafter, a new Sweepstakes will start and continue each subsequent Calendar Month. Only one ResellerRatings.com user account is permitted per person. Registering or using multiple user accounts will disqualify all of your entries. Submitting reviews for stores of which you are not a customer will disqualify all of your entries. Entries from one Calendar Month will not roll over to the next Calendar Month. Limit one prize per household or address.

    Notification

    The potential winner of each Sweepstakes will be notified by email within 2 calendar days of being selected. You must respond to our email to provide your mailing address, and if you fail to respond or to provide us with a valid mailing address within 7 business days, you will forfeit the prize. Answers will make only one attempt to contact the relevant potential winner by sending one email message to the potential winner, and Answers is not responsible for any kind of communications failure which prevents that email message from reaching the potential winner. If any prize notification or any prize is undeliverable or is otherwise not claimed within 7 days of notification, the prize will be forfeited and awarded to an alternate winner from the pool of all eligible entries. No substitution of prizes is permitted except by Answers, in which case a prize of equal or greater value will be awarded. Prizes won by persons under the age of 18 or legal age of majority in your state of residence (a "Minor") will be awarded in name of parent or guardian on the Minor's behalf. All taxes on or associated with prizes, including income taxes, and any incidental expenses associated with collection of a prize are the responsibility of the winner. Each prize will be awarded. You assume all liability for any damages caused or claimed to be caused by participation in a Sweepstakes or by the acceptance and/or use of any prize and you (and if you are a Minor your parent or legal guardian) release Answers, and its parent companies, subsidiaries, affiliates, directors, officers, professional advisors, employees and agencies (collectively, "Released Parties") from any such liability. IF YOU ARE A MINOR, YOUR PARENTS OR LEGAL GUARDIANS FURTHER AGREE TO INDEMNIFY EACH OF THE RELEASED PARTIES FROM ANY claims, costs, injuries, losses, or damages DESCRIBED IN THIS PARAGRAPH WHICH MAY BE SUFFERED BY YOU. Acceptance of any prize constitutes permission (except where prohibited by law) to use the winner's name, city, state, likeness and/or voice for purposes of advertising, promotion and publicity without additional compensation or notice. As a condition of being awarded any prize, except where prohibited by law, each winner (and if winner is a Minor, winner's parent or legal guardian) may (in Sponsor's sole discretion) be required to execute a consent to the use of such winner's name, city, state, likeness and/or voice, without limitation, for promotional purposes without further permission or compensation.

    How to Enter

    Review Method: To earn an entry into a Sweepstakes using this method, you must have a valid ResellerRatings.com account. Then, during the applicable Calendar Month, write reviews of retailers from whom you have purchased products or services. Each completed, active review, consisting of a completed survey form and a text review of at least 25 characters, will earn a Sweepstakes entry. All reviews must comply with our terms of service and any review that fails to do so will not be eligible to earn a Sweepstakes entry. You must activate your ResellerRatings account by clicking on the verification link that we send to you, otherwise you will be ineligible for entry using this method. Any review submitted to ResellerRatings with an invalid or missing invoice number is subject to deletion and will not earn a Sweepstakes entry. Maximum 10 Sweepstakes entries per day per household (only your first 10 reviews each day will count towards Sweepstakes entries) during a Calendar Month, for a total of 300 entries into the applicable Sweepstakes.

    Alternative Free Method: Alternatively, you may enter a Sweepstakes by sending an email that includes your name and age, and the subject line: "Sweepstakes Entries!" to staff@resellerratings.com during the applicable Calendar Month. Each email will constitute 10 Sweepstakes entries. You may only send one email each day during a Calendar Month, for a total of 30 entries into the applicable Sweepstakes.

    Conditions

    The Released Parties are not responsible for telephone, network, electronic or computer failures of any kind, or for entries that are stolen, misdirected, incomplete, garbled, delayed by computer transmissions, lost, late, damaged, or ineligible. All entries become the property of Answers.

    Eligibility

    PURCHASE WILL NOT INCREASE ODDS OF WINNING. Each sweepstakes is open only to legal residents of the 50 United States (including D.C.) who are over the age of 13. If you are a Minor, prior to awarding a prize in connection with your entry, one of your parents or legal guardians must submit a signed, written statement that they have read, understood and agree to these Official Rules, and that such agreement constitutes acceptance of these Official Rules on behalf of you and themselves. Odds of winning are determined by the total number of entries received during the applicable Calendar Month. Employees and consultants of Answers, its sponsor(s), its advertisers, and their respective affiliates, subsidiaries, advertising and promotion agencies, and members of the immediate families of any of the foregoing are not eligible. All federal, state, and local laws and regulations apply. Void where prohibited.

    Delivery

    The NOOK Tablet™ prize will be shipped to the applicable winner within 2 weeks following the date that Answers. receives winner's shipping address. Answers. is not responsible for manufacturing or shipping delays, and reserves the right to substitute an alternate prize of equal value as the NOOK Tablet™ device, including but not limited to, in Answers's sole discretion, cash.

    Affidavit and Release

    As a condition of being awarded any prize, each winner (and if winner is a Minor, winner's parent or legal guardian) may (in Sponsor's sole discretion) be required to execute and deliver to Sponsor a signed affidavit of eligibility and acceptance of these Official Rules and release of liability, and any other legal, regulatory, or tax-related documents required by Sponsor in its sole discretion.

    Terms

    Entrants agree to abide and be bound by these Official Rules and by the decisions of Answers, whose decisions are final. Failure to comply with these Official Rules may result in disqualification from the applicable Sweepstakes. Answers, reserves the right to permanently disqualify from any or all Sweepstakes any person it believes has intentionally violated these Official Rules. Entrants agree to abide by all of the policies listed on our Terms of Use page, and accept that any policy violations may result in being disqualified for the applicable Sweepstakes. Answers will ship the prize to the winner via U.S. Postal mail, and Answers is not responsible for any failures by the U.S. Post Office to successfully deliver the prize, or any failure of the winner to successfully accept the shipment. Only one prize mailing will be attempted per winner. Each Sweepstakes and these Official Rules will be governed, construed and interpreted under the laws of the State of California. Any provision of these Official Rules deemed unenforceable will be enforced to the extent permissible, and the remainder of these Official Rules will remain in effect. Answers, reserves the right to amend these Official Rules or to terminate any Sweepstakes. For a copy of the winners list or these Official Rules, send a written request specifying the applicable Calendar Month of the Sweepstakes winner list or Official Rules you are requesting along with a stamped, self-addressed, business-size return envelope to:

    Attn: ResellerRatings Sweepstakes
    ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    Residents of WA and VT may omit return postage.

    ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    is the sponsor of each Sweepstakes.

  • Privacy Policy Last Updated: Jan 16th, 2013

    ResellerRatings.com provides this policy to provide you with information relating to how we collect, use and share information.


    When we set out to make ResellerRatings.com the best shopping experience, we didn't want to settle on a generic one size fits all site. We wanted to build a site that speaks to the best deals and safest shopping experience for you. We respect your privacy and we do collect data on how you use our site and services in order to tailor it to your needs.

    ResellerRatings.com respects the privacy and security of its users. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information as you interact with our online services to understand what differentiates you from each of our millions of other users.

    In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire ResellerRatings.com site. Additional terms and conditions regarding the collection and use of your information are also provided to you before you register. Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.

    Information Collected

    ResellerRatings.com collects certain information from and about its users in three ways -- directly from the user, from our Web server logs, and with cookies.

    • User-Supplied Information: When you register for ResellerRatings.com, we may ask you for your name, email address, invoice numbers pertaining to online transactions, and some other personal information. The more accurate information you volunteer, the better we are able to customize your ResellerRatings.com experience.
    • Server Log Information: When you visit an Internet Web site, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the Site or page that offered a link to a ResellerRatings.com page). ResellerRatings.com, like many other sites, records this basic information about visits to its site.
    • Cookies: In order to offer and provide a customized, personal service, ResellerRatings.com uses cookies administered by an affiliate of ResellerRatings, to store and help track your information as you travel throughout the site. For example, we may use cookies to help remind us who you are and to deliver content and services based upon your account information. In addition, third party advertising networks may issue cookies when serving advertisements.

      Cookies are simply pieces of information that are sent to your browser from a Web server and stored on your computer's hard drive. The use of cookies is relatively standard and you will likely find them used on most other major Web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set your browser to not accept cookies or if you reject a cookie. Merchants signing up for our services should also recognize that by displaying the ResellerRatings seals and/or widgets on their respective Web properties, merchant, on behalf of themselves and their users, authorize ResellerRatings and its affiliates to place cookies on browsers visiting the merchant-operated sites.

      You should remember that whenever you voluntarily disclose personal information online, such as in message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although ResellerRatings.com tries to protect your personal information, ResellerRatings.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.

    How and When Information is Used

    We use information in different ways to give you the best experience.

    • User-supplied information: This information is used for purposes such as personalization and verification.
    • Web Server Logs: This information helps us identify which areas of our site are of interest to our visitors. ResellerRatings.com also collects the Internet Protocol (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to our advertisers.
    • Cookies: We use cookies to let users use our services more easily and to let us keep track of certain statistical information that helps us improve our site and offerings available by our affiliates. Cookies also allow us to save passwords and preferences for you so that you won't have to re-enter them the next time you visit.
    • Your Email Address: We use your email address to send you information about your ResellerRatings.com account, such as your username and password, and confirmations of reviews that you have submitted to the site. From time to time, we may email you to let you know about new site features no more frequently than once per month but generally only a few times per year. Except as described in this Privacy Policy, your email address is never sold or otherwise provided to a 3rd party.
    • Invoice Numbers: When you submit a review of an online merchant to ResellerRatings.com, we ask you to provide an invoice number for your transaction with that merchant as evidence that you did indeed enter into a transaction with that merchant. Merchants have the ability to login to ResellerRatings.com to view invoice numbers submitted to our site by their customers for any given review of that merchant. Therefore any invoice number that you submit to our website is visible to the merchant to whom your review pertains, but not to any other merchants or users of our website.

    How We Protect Your Information

    The privacy and protection of your personal information is important to us. ResellerRatings.com does not make personally identifiable information available to any third parties without your permission or as otherwise described in this Privacy Policy. Any user statistics that we may provide to prospective advertisers or partners regarding your ResellerRatings.com usage are provided on an anonymous basis only and do not include any personally identifiable information about any individual user.

    Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. ResellerRatings.com will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your ResellerRatings.com account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

    Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, ResellerRatings.com cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information to us at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

    Our Email Programs

    ResellerRatings.com sends the following types of emails to our users:

    1. New user registrations: When you signup for a free account at ResellerRatings.com, either to write a review to participate in our discussion forums, we send you a verification email containing a link. Click the link to verify and activate your account. Once activated, this email is no longer sent to you. You may receive more than one activation email reminder, but an opt-out link is provided at the bottom of these activation emails.
    2. Deal Newsletter: You can choose to receive daily deals newsletters containing product specials found at various retailers. To receive this newsletter, you must opt in by inputting your email address into a form on our homepage. Then, you will receive a verification email to confirm that you want to receive the newsletter. Every newsletter that is sent out also includes an unsubscribe link at the bottom.
    3. Review Alerts: If you are an online retailer, you can signup to be notified by email when reviewers post reviews to our site about your company. You can turn these email alerts on and off in the merchant administration panel that we provide to you.
    4. When you write a review for a merchant listed at ResellerRatings.com, that merchant can post a public response in reply to your review. You will be emailed a copy of the merchant's response. Additionally, the merchant can contact you via our site, to send you an email via a web form. Your email address is not revealed to the merchant. If you wish to opt out of these types of emails, use the unsubscribe link at the bottom of each email.
    5. Exit Survey Reminders: Many Internet retailers participate in our exit survey program, which displays a popup window to the user after the user completes a purchase at the retailer's website. The exit survey window asks the user if they want to write a review of the retailer, and to enter their email address, if so. Then, one week later, we send a reminder email to the user, asking them to complete a review. Only one reminder email is sent, as part of this program, per the user's initial request.

    Who Has Access to the Information

    Except as described in this Privacy Policy, ResellerRatings.com and its affiliates will not willfully disclose any individually identifiable information that has been collected about users to any third party without first receiving that user's permission, other than to provide its services. Personal information you include as part of your public user profile and other personal information you post on or through the ResellerRatings.com service as part of reviews is made publicly available and so can be accessed by nearly anyone who views your profile or reviews online. This includes your username, the biographical information and photos you include in your profile, and any personal information you may include in your postings of comments and reviews. ResellerRatings.com may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of ResellerRatings.com. ResellerRatings.com will use its best efforts to contact you if ResellerRatings.com is issued a subpoena or other legal process that requests your identity.

    ResellerRatings.com may disclose personal information to affiliates or to third party vendors, consultants, and other service providers who are working on our behalf.

    Also, your personal information may be disclosed or transferred to one or more third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, restructuring or acquisition of all or a portion of our business to or by another company. When you are at the ResellerRatings.com site and asked for personal information, you share that information with ResellerRatings.com (or to affiliates and/or vendors providing services on behalf of ResellerRatings.com) alone, unless the service is offered in conjunction with another party. For example, some ResellerRatings.com services are offered in conjunction with another company. In order to provide such co-branded services to you, it is necessary for us to share your personal information with the company offering the co-branded service. If you do not want your data to be shared, you can choose not to allow the transfer of data by not using that particular service. If you choose to share your data with a provider of a co-branded service, you should understand that those providers may have separate privacy and data collection practices. ResellerRatings.com has no control over and accepts no liability for these independent practices. Each provider should more information regarding its privacy and/or use policies.

    Third Party Advertising

    We use Google and other third-party advertising companies to serve ads when you visit our Web site. These companies may use information about your visits to this and other Web sites in order to provide advertisements on this site, other sites, and other interactive media about goods and services that may be of interest to you. Third party advertising companies may issue cookies when serving advertisements. This Privacy Policy does not apply to, and we are not responsible for, third party cookies or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. If you would like to obtain an opt-out cookie from Google or other third-party advertising companies, or for more information about targeted advertising in connection with ad networks, please visit www.networkadvertising.org/managing/opt_out.asp. Having an opt-out cookie means that the information collected from your website visits will not be used to target ads to you. You may have to obtain a new opt-out cookie for each browser you use and whenever you reset your cookies.

    How to Correct Inaccuracies

    If you use another ResellerRatings.com service, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services. We welcome any questions or comments you have about Resellerratings.com: please direct them to our contact form.

    Updates to this Privacy Policy

    We may make changes to this Privacy Policy from time to time. If we update this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy. Any changes to this Privacy Policy are effective upon posting. In the event of any material changes to this Privacy Policy, we will use reasonable efforts to notify you of the change.

    Opt Out of Email

    To stop receiving any kind of emails from ResellerRatings.com, contact us and provide your email address. Our Mailing Address to Contact Us:

    Company Mailing Address:

    ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    Or faster yet, contact us asap

  • MERCHANT MEMBER PROGRAM AGREEMENT v3.0


    Last updated: August 27th, 2012


    This Agreement (“Agreement”), by and between ResellerRatings.com, belonging to the Answers TM group of companies ("ResellerRatings.com"), and Participating Merchant ("Merchant") is entered into, (i) following your indication of acceptance of, and agreement with, all of the terms and conditions set forth herein ("Acceptance") by subscribing to the Merchant Member Program on the webpage where this Agreement appears at http://www.resellerratings.com/forum/payments.php, or by your verbal or written authorization by phone or email to ResellerRatings.com to manually subscribe you to the Merchant Member Program, and (ii) upon ResellerRatings.com’s acceptance and confirmation of you as a member of the Merchant Member Program (”Confirmation”).

    1. DEFINITIONS


    As used in this Agreement, the following terms shall have the following respective meanings:

    • (a) "Acceptance" has the meaning set forth in the first paragraph of this Agreement;
    • (b) “Claim” has the meaning set forth in Section 7(a) hereof;
    • (c) "Confidential Information" has the meaning set forth in Section 10(a) hereof;
    • (d) “Confirmation” has the meaning set forth in the first paragraph of this Agreement;
    • (e) "Disclosing Party" has the meaning set forth in Section 10(a) hereof;
    • (f) "HTML Advertisement" means a Merchant Member Program sales package option commonly known as the Reviews Page HTML Advertisement, consisting of a 750 pixel wide by 75 pixel tall advertising spot on Merchant's reviews page;
    • (g) "Licensed Property" means the demographic, survey, and reviews data, made available by ResellerRatings.com as part of its Merchant Member Program;
    • (h) "Logo Advertisement" means a Merchant Member Program sales package option commonly known as the Homepage 125x50 Logo Advertisement, consisting of a 125 pixel wide by 50 pixel tall advertising spot on the ResellerRatings.com homepage;
    • (i) "Merchant" or "you" (and in the possessive form, "your") means the corporation, limited liability company, partnership, other business entity or individual (i) named in, and provided as part of, the registration form for the ResellerRatings.com Merchant Member Program and (ii) accepted by ResellerRatings.com as a member of its Merchant Member Program;
    • (j) "Merchant Member Program" has the meaning of and shall refer to access provided by ResellerRatings.com to restricted content and services, as administered by ResellerRatings.com and/or its agents or representatives;
    • (k) "Payment" means the financial compensation payable to ResellerRatings.com by or on behalf of Merchant for monthly access to the Merchant Member Program;
    • (l) "Receiving Party" has the meaning set forth in Section 10 hereof;
    • (m) “Released Party” has the meaning set forth in Section 7 hereof;
    • (n) “ResellerRatings.com” has the meaning set forth in the first paragraph of this Agreement;
    • (o) “ResellerRatings.com Intellectual Property” has the meaning set forth in Section 5 hereof;
    • (p) “ResellerRatings.com Marks” has the meaning set forth in Section 5 hereof;
    • (q) “Web site” means the ResellerRatings.com Web site accessible via the URL www.resellerratings.com.

    2. ENROLLMENT IN THE MERCHANT MEMBER PROGRAM


    • (a) To begin the enrollment process in the Merchant Member Program, you must submit a complete subscription order application via the Web site. ResellerRatings.com will evaluate your application and upon approval will notify you in a timely manner.
    • (b) Upon Confirmation, ResellerRatings.com will make available to you, via an electronic mail address, as specified by you in your application, password information to allow access to the Merchant Member Program.

    3. CERTAIN RESELLERRATINGS.COM OBLIGATIONS


    • (a) ResellerRatings.com will make available to Merchant access to various tools, as described at merchant-solutions.
    • (b) ResellerRatings.com will continually update such tools and features as new tools and features are developed.

    4. CERTAIN MERCHANT OBLIGATIONS


    • (a) Merchant shall be responsible for payment of the mutually agreed upon monthly or annual fee for access to the Merchant Member Program. Failure to pay the fee may result in immediate termination of this Agreement. The monthly rate for the Merchant Member Program is made known to Merchant at the time of Payment, and ResellerRatings.com reserves the right to increase Merchant's monthly rate at any time and at ResellerRatings.com's sole discretion, upon 30 days notice by email.
    • (b) Merchant shall be responsible for abiding by the Terms of Service of the Web site and shall be responsible for abiding by the terms of this Agreement.
    • (c) Merchant agrees that the HTML Advertisement, if included in Merchant's sales package, shall not consist of more than 50 kilobytes of data, including all graphics and HTML source code, and shall not contain any code intended to redirect a user's web browser from one webpage to another.
    • (d) Merchant agrees that the Logo Advertisement, if included in Merchant's sales package, shall not consist of more than 5 kilobytes of data, and shall be a static, non-animated GIF or JPG image featuring Merchant's logo. Merchant understands that the Logo Advertisement will be rotated with logo advertisements from other paying advertisers and the Logo Advertisement shall therefore not be shown on every page view.

    5. LICENSES; PROPRIETARY RIGHTS


    • (a) Subject to the terms and conditions of this Agreement, ResellerRatings.com hereby grants Merchant a revocable, nontransferable, royalty-free license, solely as contemplated in this Agreement, to the Licensed Property, for the purposes of commercial research and review;
    • (b) Merchant shall not challenge the validity of, or attempt to create any derivative works from any of the Licensed Property. Merchant acknowledges that it has no proprietary rights in any ResellerRatings.com brand names, trade names, trade dress or any trademarks (collectively, "ResellerRatings.com Marks"), or any copyrighted content, or any other intellectual property belonging to or licensed by ResellerRatings.com (collectively with the ResellerRatings.com Marks, " ResellerRatings.com Intellectual Property"), and Merchant shall not challenge ResellerRatings.com's proprietary rights in or to any of the ResellerRatings.com Intellectual Property. Merchant acknowledges that all uses of ResellerRatings.com Intellectual Property, and all goodwill associated therewith, shall inure solely to the benefit of ResellerRatings.com.
    • (c) The license to the Licensed Property, granted under this Agreement, shall be revoked upon termination of this Agreement, and Merchant shall immediately destroy all Licensed Property, and promptly certify in writing such destruction to ResellerRatings.com, upon request.

    6. REPRESENTATIONS AND WARRANTIES


    • (a) ResellerRatings.com represents and warrants to Merchant as follows: ResellerRatings.com has the requisite power and authority to enter into this Agreement and to consummate the transactions contemplated hereby; and its entry into this Agreement and the consummation of the transactions contemplated hereby have been duly and validly authorized by all necessary corporate action. Upon Confirmation, following your Acceptance, this Agreement will be deemed to have been duly executed and delivered by ResellerRatings.com.
    • (b) Merchant represents and warrants to ResellerRatings.com as follows: Merchant has the requisite power and authority to enter into this Agreement and to consummate the transactions contemplated hereby; and its entry into this Agreement and the consummation of the transactions contemplated hereby have been duly and validly authorized by all necessary corporate or other relevant action. Upon Confirmation, following your Acceptance, this Agreement will be deemed to have been duly executed and delivered by you, and is a valid and binding obligation of Merchant.

    7. INDEMNIFICATION


    • (a) Merchant agrees to indemnify, hold harmless, and defend ResellerRatings.com, its subsidiaries, affiliates, or any related companies (including those which share substantially common ownership), and its officers, directors, employees, agents, insurers, and representatives of any of them (each, a “Released Party”, and collectively, the "Released Parties") from any and all claims, demands, actions, causes of action, suits, sums of money, judgments, controversies, and liabilities whatsoever, at law or in equity, arising from or in any way resulting from (i) Merchant's use of this Web site, and (ii) Merchant's use of or participation in the Merchant Member Program (in each case, a “Claim”).
    • (b) To the extent it is aware of a third party claim, ResellerRatings.com shall inform Merchant of any person making or presenting a claim hereunder and shall provide Merchant with: (i) reasonably prompt notice of the relevant Claim; provided, however, that failure to provide such notice shall not relieve Merchant from its liability or obligation hereunder except to the extent of any material prejudice directly resulting from such failure, (ii) reasonable cooperation, at Merchant's expense, in the defense of such Claim. ResellerRatings.com shall be deemed to have informed Merchant by contacting Merchant at the contact information provided in Merchant's application for the Merchant Member Program.
    • (c) Any Released Party shall have the right to control the defense and settlement of any such Claim; provided, however, that a Released Party shall not, without the prior written approval of Merchant, settle or dispose of any Claim in any manner that adversely affects Merchant's rights or interests, which approval shall not be unreasonably withheld.

    8. FRAUD


    • (a) Merchant shall not commit fraud or falsify information in any manner whatsoever in connection with the Merchant Member Program, including, without limitation, by (i) submitting fraudulent or inaccurate reviews of products to the Web site, (ii) falsely denying the existence of a valid point-of-sale or other transaction reviewed in the Web site, (iii) using the Merchant Member Program to harass or threaten reviewers, or (iv) any other non-truthful use of the Merchant Member Program.
    • (b) Merchant shall be liable to ResellerRatings.com for any and all damages that ResellerRatings.com suffers as a result of any such actions. Further, in connection with any such actions, ResellerRatings.com expressly reserves the right to pursue all causes of action in connection with such fraudulent activity to the extent permissible under applicable law.

    9. TERM; TERMINATION


    • (a) The term of this Agreement shall commence upon Confirmation and shall continue from month to month until terminated by either ResellerRatings.com or Merchant in accordance with the terms hereof.
    • (b) This Agreement may be terminated by the parties as follows: (i) By ResellerRatings.com, immediately upon notice by ResellerRatings.com to Merchant if it determines, in its sole discretion, that Merchant has breached the provisions of this Agreement; (ii) By either party if the other party breaches any material term or condition of this Agreement and such breach is not cured within five (5) days after written notice from the non-breaching party; or (iii) By either party, without cause, upon ten (10) days' prior written notice.
    • (c) Pursuant to the provisions of this Section, Merchant agrees to provide notice of cancellation to ResellerRatings.com on or before the 25th day of the current 30 day billing cycle. Failure to do so will result in Merchant being charged for the following month. Merchant accepts that no full or partial refunds will be issued.
    • (c) Pursuant to the provisions of this Section, Merchant agrees to provide notice of cancellation to ResellerRatings.com on or before the 25th day of the current 30 day billing cycle. Failure to do so will result in Merchant being charged for the following month. Merchant accepts that no full or partial refunds will be issued.

    10. CONFIDENTIALITY


    (a) Each party acknowledges that it may be furnished Confidential Information pursuant to this Agreement. “Confidential Information” is information which when shared is either marked as such, or information which by its nature could reasonably be expected by a party to this Agreement to be kept in confidence by the other party. As a condition to being furnished Confidential Information, the party receiving the Confidential Information (“Receiving Party”): (i) will keep the Confidential Information of the party disclosing its Confidential Information (“Disclosing Party”) confidential and will not (except as required by applicable law, regulation or legal or judicial process, and only after compliance with subsection (c) below), without the Disclosing Party's prior written consent, disclose any of the Disclosing Party's Confidential Information in any manner whatsoever and (ii) will use such Confidential Information solely in connection with its performance of its obligations under this Agreement and shall make no use of any such Confidential Information, directly or indirectly, in any manner to the detriment of the Disclosing Party or in order to obtain any competitive benefit with respect to the Disclosing Party. The Receiving Party shall make all necessary and appropriate efforts to safeguard the Receiving Party's Confidential Information from disclosure to anyone other than as permitted hereby. (b) The term "Confidential Information" will not, however, include information which (i) is or becomes generally available to the public other than as a result of a disclosure by the Receiving Party hereto, (ii) was available to a party hereto on a nonconfidential basis prior to its disclosure to the Receiving Party, (iii) becomes available to the Receiving Party on a nonconfidential basis from a source (other than in connection with this Agreement) which, to the best knowledge of the Receiving Party, after due inquiry, is not prohibited from disclosing such information by a legal, contractual or fiduciary obligation or (iv) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information. (c) Confidential Information shall remain the property of the Disclosing Party thereof. (d) Merchant agrees that any information received under this Premium Content Agreement shall be used only for research purposes and shall not be used for purposes not supported by this Agreement.

    11. LIMITATION OF LIABILITY


    (a) RESELLERRATINGS.COM SHALL NOT BE LIABLE TO MERCHANT FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LIQUIDATED, SPECIAL OR EXEMPLARY DAMAGES OR PENALTIES (EVEN IF RESELLERRATINGS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) INCLUDING, BUT NOT LIMITED TO, LOSSES OF BUSINESS, REVENUE OR ANTICIPATED PROFITS. (b) THE PARTIES AGREE THAT RESELLERRATINGS.COM SHALL IN NO CASE BE FOUND LIABLE FOR DAMAGES IN AN AMOUNT EXCEEDING MONIES RECEIVED FROM MERCHANT OVER THE COURSE OF THE PERFORMANCE OF THIS AGREEMENT. (c) RESELLERRATINGS.COM SHALL NOT BE LIABLE TO MERCHANT FOR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSSES OF BUSINESS REVENUE OR ANTICIPATED PROFITS, ARISING OUT OF THE CONTENT OF ANY USER REVIEW OR ANY USER POSTING WHICH HAS EVER BEEN POSTED TO THE WEB SITE, INCLUDING BUT NOT LIMITED TO ANY USER REVIEW OR USER POSTING WHICH CONTAINS SLANDEROUS, DEFAMATORY, LIBELOUS, ILLEGAL, FALSE, INACCURATE, THREATENING, OR MISLEADING STATEMENTS.

    12. DISCLAIMER OR WARRANTIES


    ALL INFORMATION PRESENTED ON THIS WEB SITE IS "AS IS". RESELLERRATINGS.COM MAKES NO WARRANTIES OTHER THAN THE LIMITED WARRANTIES EXPRESSLY STATED IN THIS AGREEMENT. MERCHANT WAIVES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO (A) IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, (B) WARRANTIES AS TO THE QUALITY OR PERFORMANCE OF THE MATERIALS, INFORMATION, GOODS, SERVICES, TECHNOLOGY AND/OR EDITORIAL CONTENT PROVIDED UNDER THIS AGREEMENT AND (C) WARRANTIES AS TO THE PERFORMANCE OR FAILURE OF SYSTEMS, SOFTWARE, HARDWARE OR TELECOMMUNICATIONS.

    13. MISCELLANEOUS


    (a) This Agreement shall be governed by, and construed in accordance with, the laws of the State of California, regardless of the laws that might otherwise govern under applicable principles of conflicts of laws thereof. (b) This Agreement (including the documents and Web site pages referred to herein) constitutes the entire agreement, and supersedes all prior agreements, both oral and written, between the parties with respect to the subject matter of this Agreement. (c) All notices and other communications hereunder shall be in writing and shall be deemed given if delivered personally, sent by documented overnight delivery service, sent by email (if to ResellerRatings.com, to contact@resellerratings.com and if to Merchant, to the email address supplied by Merchant as part of its application for the Merchant Member Program) or by U.S. certified or registered mail, return receipt requested, to the appropriate address for a party set forth below (or at such other address for a party as shall be specified by like notice):

    If to ResellerRatings.com:

    By email: staff@resellerratings.com By postal mail: ResellerRatings.com
    6665 Delmar, Suite #3000
    St. Louis, MO 63130

    If to Merchant: To the address, physical or email, as specified by Merchant as part of its registration for the Merchant Member Program

    (d) Neither this Agreement nor any of the rights, interests or obligations under this Agreement shall be assigned, in whole or in part by Merchant without the prior written consent of ResellerRatings.com. This Agreement and any of the rights, interests or obligations hereunder may be assigned, in whole or in part by ResellerRatings.com without the prior written consent of Merchant. (e) The headings contained in this Agreement are inserted for convenience of reference only and shall not in any way affect the meaning or interpretation of this Agreement. (f) ResellerRatings.com may modify or amend any of the terms or conditions contained in this Agreement at any time. Upon the occurrence of any material modification or amendment, ResellerRatings.com will notify you. If the modification or amendment is unacceptable to you, your sole recourse shall be to terminate this Agreement in accordance with the provisions hereof. Your continued participation in the Merchant Member Program for a period of ten (10) business days following the receipt of any such notice will be deemed to constitute Merchant's binding acceptance of such modification or amendment. (g) The failure of any party hereto to comply with any representation, warranty, covenant or agreement contained in this Agreement may be waived only by a written instrument signed by the party granting such waiver. No failure by a party to take any action with respect to any breach of this Agreement or default by the other party shall constitute a waiver of such party's right to enforce any provision hereof or to take any such action. The waiver by any party hereto of a breach of any provision hereunder shall not operate as a waiver of any prior or subsequent breach of the same or any other provision hereunder. (h) Any provision hereof which is invalid or unenforceable shall be ineffective to the extent of such invalidity or unenforceability, without affecting in any way the remaining provisions hereof. (i) Merchant agrees that in the event a dispute arises concerning its use of resellerratings.com, or any other program or service offered by ResellerRatings.com, that such dispute shall be resolved via an arbitration process. Unless the parties specifically agree otherwise in writing, such arbitration shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Further, Merchant agrees that any such arbitration shall be settled on an individual basis, and unless the parties agree otherwise in writing shall not be consolidated in any arbitration or suit with any claim or controversy of another party. Merchant agrees that all arbitration proceedings will be conducted in San Francisco, CA., and further agrees that any interim or preliminary relief sought shall be brought exclusively in a court of competent jurisdiction in the County of San Francisco, CA. (j) The relationship of the parties to this Agreement is that of independent contractors, and nothing contained in this Agreement shall be construed otherwise. Neither party shall take any actions that would suggest to any third party that the relationship between the parties is anything other than that of independent contractors. (k) Neither party shall be liable for, have the right to terminate this Agreement or claim damages as a result of the other party's failure or delay in performance due to circumstances beyond such party's reasonable control (except for the nonpayment of money), including but not limited to labor disputes, strikes, lockouts, shortages or inability to obtain energy, war, riots, insurrection, epidemics, earthquakes, fires, acts of God, governmental action, third party network or telecommunications failures and third party internet "brownouts." (l) ResellerRatings.com operates the Web site from its offices in the United States of America and makes no representation or warranty that its content or use is legal in any other location. Access or use where illegal is prohibited. Merchant is responsible for compliance with applicable local laws. Merchant represents and warrants that it will refrain from taking any actions that contravene any such laws. If Merchant is an individual, Merchant represents and warrants that he or she is at least 18 years of age. (m) ResellerRatings.com reserves the right to refuse to display any HTML Advertisement or Logo Advertisement which is libelous, scandalous, obscene, vulgar, or otherwise deemed unsuitable for placement upon the Web site. Such determination shall be made according to the sole discretion and judgment of ResellerRatings.com.
  • Advertisements on ResellerRatings


    ResellerRatings is committed to providing free tools of communication to both consumers and merchants. (Read our Manifesto and Reputation for more info about our mission!) But as you may have assumed, building, maintaining and improving these tools are not free of cost for us. We need web real estate, domains, servers, developers, designers, marketers and account reps. Therefore, ResellerRatings relies on an ethical advertising business platform that provides us financial support to keep working at no cost to you, our valued users.

    Ethical Advertising

    ResellerRatings never takes kickbacks from retailers to increase their score rating, nor do we play favorites. Our policies are enforced uniformly for all retailers. Anything less is unfair, unethical , and when we see that happening on other sites, it makes us mad.

    We also have an ironclad trust and ethics policy we take very seriously. A lot of the banner ads you see around the site help draw the million plus visitors a month to merchants and give merchants the chance to offer exclusive deals to our visitors. The ads also help fund our relatively small, but hardworking team. If a merchant has a small 125x50 banner on our homepage, then they are a Merchant Member, which shows us that they are already committing to make any of your pains, go away. We think that's a fair incentive and win-win situation for everyone. We like win-win.

    Merchant Members - Retailers Monitor Reviews, Resolve Issues

    ...Over three million shoppers a month come to ResellerRatings ...

    Companies are generally left to their own devices to establish good relationships between their customers. We provide the platform for them to do that but it's up to them to use it. You may notice that there are merchant banner ads across the site. Let's see how these work.

    Companies like B&H Photo-Video, Drillspot and more know how to use ResellerRatings to increase their reputation and seo. Merchant Members get the option to advertise on our site. This however doesn't affect reviews that consumers give them. Merchant members get two advertising spots.

    • A 750 X 75 advertising banner on their reviews page
    • A 125X50 rotating logo that appears around a variety of places on the site