Reporting Reviews (upgrade)

Every single review that gets reported on ResellerRatings goes through a manual review verification process. We wanted to classify these as well as give our team (and merchants and reviewers alike) more context on what has been reported.  So we’ve actually changed this process quite a bit. And so when you click on flagging a…

Google Changes to Adwords collection

Google’s made a series of changes that will affect review collections into 2021 for all Review Vendors. Luckily you’ve signed onto ratings and review partner that can easily adapt to these changes and has you covered. ResellerRatings was one of the first partners for Google’s Seller Ratings program that Google entrusted to source for their…

Wow, over 400 updates in the last few months. Keep up –

We’re pushing out so many updates, we’re still trying to figure out how to communicate these updates effectively. We’re always tuning things under the hood at ResellerRatings, releasing new features, pushing syndication and the customer voice further and further with great partnerships. We’d love to do a better job with this. We wanted to accomplish…

Site Maintenance Notice

ResellerRatings will be down for planned maintenance on Oct 27th from 9 pm Mountain Time to 2 am Mountain Time. or 8 pm to 1 am PST 11 pm to 4 am EST What we’re doing We are embarking on a large infrastructure switch over and provisioning in AWS, as well as the migration of…

Storefront Updates – Edited Review Transparency

So we noted something that we thought was interesting that was potentially confusing on the ResellerRatings storefront. When a review is ‘published’ on ResellerRatings, a merchant reply below the review might actually have a date that prior to the publishing. That is because merchant members on ResellerRatings get 48 hours to resolve or rectify issues…

Storefront Updates – New Ratings Data Insights and more.

We’ve made a couple of new additions to the data on the ResellerRatings Storefront to improve transparency. We think these changes will help ease the complexity of the data and make understanding the store ratings even easier. New Positive Rating Percentage within the last year. Because the reviews on ResellerRatings sometimes span up to a…