Business Highlights Update

The days are starting to get shorter out there, but we’ve barely noticed since we’ve been so hard at work on our latest round of product upgrades! Taking that into consideration, we’ve got something major that we can’t wait to unveil to you. This update was designed to eliminate the challenge of showcasing the small…

New Plans Structure

ResellerRatings has been expanding fast. Our current way of making our product offering available to clients really doesn’t make sense. We have so much in this product, we wanted it to make more sense on how to access, upgrade and even try out certain features. We’ve been working on re-tiering how ResellerRatings works so current…

Algorithm Part II – Rating scale change

While not quite an algorithm change we are changing our score display scale. Read part I here. We’ve been working on aligning our rating scale for all our individual benchmarks and detailed rating history charts from a 10 scale to a 5 scale to match our stars. This was primarily a legacy based decision that…

Storefront Updates – Edited Review Transparency

So we noted something that we thought was interesting that was potentially confusing on the ResellerRatings storefront. When a review is ‘published’ on ResellerRatings, a merchant reply below the review might actually have a date that prior to the publishing. That is because merchant members on ResellerRatings get 48 hours to resolve or rectify issues…

Storefront Updates – New Ratings Data Insights and more.

We’ve made a couple of new additions to the data on the ResellerRatings Storefront to improve transparency. We think these changes will help ease the complexity of the data and make understanding the store ratings even easier. New Positive Rating Percentage within the last year. Because the reviews on ResellerRatings sometimes span up to a…

Algorithm Update – Part I

See part II here – Score Scale Update To learn more about the current algorithm, check this out. http://help.resellerratings.com/en/articles/2977811-the-resellerratings-score ResellerRatings pioneered the rating algorithm space by being one of the first companies to not post strict averages as the rating score. That is, our score curve worked on evaluating the current shoppers experience buying from…