Executive Reports Upgrade

Goodbye to the past, hello, 21st century. The Executive Report is a key reporting tool that allows folks to build custom reports with ‘recipes’. This means, you don’t have to wait for us to build you out a report, you can assemble a report with pre-baked recipes. That way you can build a report for executives, or…

Instant Survey Customer Service Routing

We pride ourselves on giving our clients the resources necessary for meeting their customers where it matters most. Our latest Instant Survey updates help do exactly that. The changes to Instant Survey allow users to connect unsatisfied customers with dedicated customer service agents at the time of writing their review. We anticipate this update helping users in several ways.   Here’s How it Works:  Suppose a…

Local / Multistore Store Report Update (csv download now available)(upgrade)

Get the full multi-store picture for all your local store accounts After discussion with one of our clients, we wanted to make the snapshot of overall store performance more clear and easier for you to pull analysis from. We’ve made several key changes to the old report which broke down the reviews across your stores…

Hello, Checkout Survey 2.0 (upgrade)

The Instant Survey is dead, long live the Checkout Survey. So this isn’t just a naming convention change on our platform, but a full-on update to our classic Instant Survey (loom video – 4 mins). First some backstory, the Checkout Survey is really designed for two things Get great quality review content that converts fast…

New Plans Structure

ResellerRatings has been expanding fast. Our current way of making our product offering available to clients really doesn’t make sense. We have so much in this product, we wanted it to make more sense on how to access, upgrade and even try out certain features. We’ve been working on re-tiering how ResellerRatings works so current…

Reporting Reviews (upgrade)

Every single review that gets reported on ResellerRatings goes through a manual review verification process. We wanted to classify these as well as give our team (and merchants and reviewers alike) more context on what has been reported.  So we’ve actually changed this process quite a bit. And so when you click on flagging a…

Instant Download of Reviews (upgrade)

You can now download your survey CSV INSTANTLY without having to wait for the report to process. Work faster, and better with this update. We had a lot of feedback about this one, so we wanted to make sure we got around to it. It was a lot trickier than we thought, but we think…

It’s March already? (new product)

Wow, with our heads down – time flies. We spent January and February releasing a bunch of new product, optimizing the collections process, we didn’t even get a chance to post about it. Well – better now than never. Let’s take a quick look at our core goals here at ResellerRatings and for your customer’s…

Google Changes to Adwords collection

Google’s made a series of changes that will affect review collections into 2021 for all Review Vendors. Luckily you’ve signed onto ratings and review partner that can easily adapt to these changes and has you covered. ResellerRatings was one of the first partners for Google’s Seller Ratings program that Google entrusted to source for their…