Chargebee and Other Updates and Improvements

Our most recent round of updates is destined to drastically improve quality of life when it comes to your ResellerRatings experience. From our brand new Q&A API endpoint to streamlining our billing process, we’re eager for users to get familiar with the new updates. Let’s get started!  Chargebee Invoices: No longer will users need to track down an account manager for an invoice. Now, users can…

June Product Updates

We’ve been so hard at work with updates and improvements that we haven’t even noticed that we’re already halfway through 2021. Time truly does fly when you’re having fun! Keep reading to get all the details about everything we’ve been working on.  2 in 1 Product Reviews  Reach your Google Seller Ratings Quota Faster  This update allows users to generate Brand Reviews…

Spring Updates

Can you believe it’s the springtime already? We have been so hard at work we’ve hardly noticed the snow around us disappear. In fact, we’ve been so busy with product updates, you might have missed something. That’s where this blog post comes in. Take a look at the updates we’ve made over the course of the last month below!  Updated Plans Structure  In case you missed it, we’ve made some changes recently to the way we make…

Executive Reports Upgrade

Goodbye to the past, hello, 21st century. The Executive Report is a key reporting tool that allows folks to build custom reports with ‘recipes’. This means, you don’t have to wait for us to build you out a report, you can assemble a report with pre-baked recipes. That way you can build a report for executives, or…

Instant Survey Customer Service Routing

We pride ourselves on giving our clients the resources necessary for meeting their customers where it matters most. Our latest Instant Survey updates help do exactly that. The changes to Instant Survey allow users to connect unsatisfied customers with dedicated customer service agents at the time of writing their review. We anticipate this update helping users in several ways.   Here’s How it Works:  Suppose a…

Local / Multistore Store Report Update (csv download now available)(upgrade)

Get the full multi-store picture for all your local store accounts After discussion with one of our clients, we wanted to make the snapshot of overall store performance more clear and easier for you to pull analysis from. We’ve made several key changes to the old report which broke down the reviews across your stores…

Hello, Checkout Survey 2.0 (upgrade)

The Instant Survey is dead, long live the Checkout Survey. So this isn’t just a naming convention change on our platform, but a full-on update to our classic Instant Survey (loom video – 4 mins). First some backstory, the Checkout Survey is really designed for two things Get great quality review content that converts fast…

New Plans Structure

ResellerRatings has been expanding fast. Our current way of making our product offering available to clients really doesn’t make sense. We have so much in this product, we wanted it to make more sense on how to access, upgrade and even try out certain features. We’ve been working on re-tiering how ResellerRatings works so current…

Reporting Reviews (upgrade)

Every single review that gets reported on ResellerRatings goes through a manual review verification process. We wanted to classify these as well as give our team (and merchants and reviewers alike) more context on what has been reported.  So we’ve actually changed this process quite a bit. And so when you click on flagging a…