Site Maintenance Notice

ResellerRatings will be down for planned maintenance on Oct 27th from 9 pm Mountain Time to 2 am Mountain Time. or 8 pm to 1 am PST 11 pm to 4 am EST What we’re doing We are embarking on a large infrastructure switch over and provisioning in AWS, as well as the migration of…

Visualize Reviews

We want you to reach customers in every channel out there. That’s core to the goals of ResellerRatings and powering the voice of customers in a meaningful way. Connecting your customer stories and giving life to them is incredibly important to us. Creating beautiful, visual imagery and dynamic content takes time, effort, people power, and…

Update – Removal of Survey Incentivization

The Coupons functionality is evolving fast on ResellerRatings. Due to changes from our Seller Ratings partners and providers – we’re adjusting the availability of coupons to be regelated to Product Reviews and Feedback. Merchants are no longer allowed to offer any monetary incentives for collecting reviews used in the Seller Ratings Program with Google. To…

Algorithm Part II – Rating scale change

While not quite an algorithm change we are changing our score display scale. Read part I here. We’ve been working on aligning our rating scale for all our individual benchmarks and detailed rating history charts from a 10 scale to a 5 scale to match our stars. This was primarily a legacy based decision that…

Storefront Updates – Edited Review Transparency

So we noted something that we thought was interesting that was potentially confusing on the ResellerRatings storefront. When a review is ‘published’ on ResellerRatings, a merchant reply below the review might actually have a date that prior to the publishing. That is because merchant members on ResellerRatings get 48 hours to resolve or rectify issues…

Storefront Updates – New Ratings Data Insights and more.

We’ve made a couple of new additions to the data on the ResellerRatings Storefront to improve transparency. We think these changes will help ease the complexity of the data and make understanding the store ratings even easier. New Positive Rating Percentage within the last year. Because the reviews on ResellerRatings sometimes span up to a…

Algorithm Update – Part I

See part II here – Score Scale Update To learn more about the current algorithm, check this out. http://help.resellerratings.com/en/articles/2977811-the-resellerratings-score ResellerRatings pioneered the rating algorithm space by being one of the first companies to not post strict averages as the rating score. That is, our score curve worked on evaluating the current shoppers experience buying from…

Product Reviews / SKU Coverage Report

Introducing the Product Review Coverage Report.  ‘Review Coverage’ is a very important idea.  The higher review coverage you have over your assets, the more conversion to sale you’ll experience.  A thorough review collection gives customers several messages about your store You engage with customers thoroughly You value their opinion  A lot of customers buy your…