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Verified
4/5

2013-05-02

"Ordered a custom size wedding dress - it came exactly as I asked. Little cosmetic stiches need to be fixed. With it, had a big problem to pay. Somehow most of the cards I tryed to pay with, didn't pass, have no idea why. On other sites I didn't have these problems. Got my order in a month. Was very pleased. If I could pay with my credit card, I become a fan of the site! :)
"

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Verified
1/5

2012-04-02

"On 2/13/2012, I ordered a 'CUSTOM' size bridesmaid dress for my daughter. They request numerous measurements per their easuring checklist but when I ordered the screen only asked for 4 measurements. So the next day I contacted them to tell them that I had the additional measurements that their checklist requested. They did not respond. I continually contacted them regarding this, but received no response. I received the dress,it was good quality but bust was too big, halter straps were too long, empire waist size too big and hollow to hem length was 4 inches shorter than what I had ordered and I ordered a full length dress. I contacted them
stating that I was very unhappy with the measurements on
the dress and that if everything was fixed the dress would
still be 6 inches too short which I would have to cut off
to make it into a short instead of a long dress and that is
not what I ordered. I requested a refund well you know how
that went they stated they would only refund 10% for alterations. My seamstress quoted a $43.00 charge to redo
dress. I told voguefinder, no. I went to paypal because
it was still within the 45 days that paypal requires in order
to help to resolve a problem. I filed a claim through them
and then immediately upgraded to a claim. This locked up their paypal account so they could not use it. They then began to daily send me URGENT messages to settle this matter
but would only offer a $25.00 refund. I figured that I might as well give up and told them I would accept their offer. They told me they promised to refund my $25 as soon as I closed my claim. I should have called paypal instead and I
didn't. As of this date, I have not received my $25.00.
DO NOT whatever you do order anything from overseas you are at their mercy if there is anything wrong. I have learned my lesson.
"

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