"They created a shipment manifesto yet it’s been 30 days and item never shipped. I ordered the product 60 days ago. "
"I ordered a lounge chair 3 months ago still waiting for it even after an email after I complained said it was getting ready to ship. What a joke!! The other chair I ordered same thing still waiting. I’ve emailed numerous times and it takes forever to respond but that really doesn’t matter because they tell you whatever they think will appease you at that moment. Apparently food items are pretty much the only thing you may get in a timely fashion if it’s in stock. "
"Placed and order. No email confirmation. After a week of not receiving a tracing number I log in and the order says "call customer service to verify the order" for which I never got an email requesting to call cx service. No phone number on website. I send and email. Email says to call and has a number. When I call, rude Tom says that the emails were sent and the item is out of stock and I may have to wait up to 10 days or more. He hangs up on me. They ruined the gift for my daughter. No wonder Amazon is eating all those useless small tetailers. "
"My experience echoes that of others. Good price, easy checkout, free shipping. Braun coffeemaker water filters delivered in three days by USPS."
"My order was shipped promptly and everything was correct. Didn't have any issues at all. Got good deal on the item and free shipping."
"Ordered a charger for my toothbrush, shipped same day and delivered quickly. Would buy from again."
"I purchased some very hard to find replacement items for my Braun Epilator. In fact, it seems that TheEssentials.com is the only e-tailer to carry these types of items. Strangely enough, it was about 50% less than what I would have paid directly from Braun. The shipping was swift, 3 days approximately, and when something was backordered, they didn't charge my card until it was shipped. Overall, I am extremely please with TheEssentials.com and will continue to purchase from them."
"I ordered the Crest Whitestrips that The Essentials advertised was buy 1 get 1 free. When I ordered, the website said that the white strips were backordered and they would be shipped in 3 weeks. Today, I got an email canceling my order that follows:
Dear Valued Customer,
Thank you for choosing theEssentials.com. We are writing you today
regarding the Crest Whitestrips Advanced Seal, 14 count that were
contained in your recent theEssentials.com order.
The buy one get one free offer was limited to existing supplies. Our
supplies depleted very quickly and as a result we are unable to fulfill
your order. The items were backordered in your shopping cart, and you
were not charged for backordered items in your order. We sincerely
apologize for any inconvenience that this may have caused.
While we cannot fill this order for you, we welcome you to visit our
store again. Enter coupon code CW2RABESW at checkout for 15% off your
next purchase.*
If you require further assistance please feel free to contact us at
1-***-***-****. Customer Service Specialists are available to assist
you Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m.
Eastern Time.
Again, we apologize for the inconvenience. Thank you for choosing
theEssentials.com. We appreciate your business.
Sincerely,
theEssentials.com
****@****
http://www.theEssentials.com
*Offer valid from 1/25/2010-2/11/2010
*Limit of 1 per order and 1 per customer
*Cannot be combined with other offers
*Only valid for orders placed on theEssentials.com, not to mail or
telephone orders
*Discount does not apply to shipping charges.
*Void where prohibited
"
"They had the Braun coffee maker part that I needed. Shipping costs were reasonable and my order was speedily shipped and delivered via USPS Priority Mail within a couple of days.
"
"I placed an order for a couple of items, including 8 rechargeable batteries which arrived but they would not hold a charge properly [2 were doa]. The folks at theEssentials.com had to reorder them but they promptly replaced them with good batt.s upon arrival at no cost to me. 5 stars!!!"
"I placed an order for two Braun 7781 replacement parts. Both the items were on back order. I got prompt emails about the status of the order and was sent an email with a tracking number each time both the items were shipped.
They said both parts would take around 3-4 weeks to be in stock but they were both shipped within 2 weeks of placing the order.
Shipping was free via USPS parcel post and though they said it takes 7-10 days got both the products within 3 days of shipping. Price was the lowest online and overall I had a very nice experience.
However as mentioned by another customer below, the customer service lady sounded quite rude and in a hurry (though she answered my query). I little bit improvement on the customer service reps would make this vendor perfect.
Overall a very professional experience, would highly recommend it."
"I recently made a purchase from the essentials.com and after looking for the part for the coffeemaker on their website it directed me to order a certain product. That product was incorrect. The carafe was the wrong size when I received the product. When I called customer service to get the correct replacement part, the service rep informed me that I would have to pay to ship the incorrect part back to them because it was my error in ordering the wrong part in the first place. I explained that I merely typed in the type of coffee maker and the website popped up the supposed replacement part. I added it to my cart and took care of the payment process. The service rep then transferred me to another person and he again reiterated that there was no proof and that it was strictly my error and that I was responsible for paying the shipping to return the incorrect item. His tone was very rude and I informed him that I was very unhappy with the website and extremely unhappy with their customer service. I will never use their site again and I will be sure to tell everyone I know to not use their services. On a scale of 1 to 10 (10 being good service) I give them a 0."
"They had the charger for my electric toothbrush at a great price. Shipping was pretty quick, despite it being USPS ground (7-10 days, came in like 4). I would definitely use them again."
"Best price anywhere, free shipping, well packed, and the item got here in three business days. I will check this web site for future deals, because they know how to do business and make the customer happy!"
"Had all the Braun replacement items I was looking for and at good prices, too. Well packed and quick shipping via Fedex. Very happy with the transaction and would order from them again."