"“READ THIS BEFORE THEY DELETE IT AGAIN!”
Ordered a part, 5 days after they said it shipped it finally showed picked up from the dealer. I received the part, after looking at the part I compared part numbers and it was not what I ordered. I let them know immediately. After 2 more days I get an email stating they needed pictures of the packaging labels and the part. I did just what they asked. 2 days later I received an email stating they won’t issue a RMA since it was an electrical part! I called and they stated not to worry about that email. 2 days later I contacted them again as I hadn’t heard anything. Then I get an email asking for the picture of the shipping box label. I called and explained I no longer had that box only had the factory part box. They said they would talk to the supervisor and see if they could get a waiver on that rule and would get back to me in 10-15 minutes. Well guess what? That was weeks ago and nothing. The part cost me $120.00 and the part the dealer sent was $12.00 what a deal!"
By the way, I marked this all 5 star just see if they leave it up. They pull the 1 star reviews!
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"Ordered some Thermostat Cover Bolts. No big deal, they're fifty cents each, except that Subaru-Parts-Dealer.com wants to charge me $17 to ship them. They're the only place I can find them, so I suck it up and do it.
The tracking # they provided is erroneous. They ship me the wrong parts and then lie and tell me they're going to upgrade my shipping to 2nd Day Air for my actual parts. Instead they send it ground and I'm still waiting on them. They absolutely suck. Avoid at all costs!!!!"
"Ordered a set of suspension coils for my Subaru on Oct. 10th. Two days later I was notified that the price increased. Price quoted was about the same as other on-line original equipment manufacturer (OEM) part dealers. So I agreed. On the 16th I checked my account on their site and noticed it had not been shipped. I inquired about the status of my order. They responded on the 19th that my order was redirected to Portland. It was shipped out on the 20th. Order received the 26th. Overall, a legitimate vendor competitive with several online Subaru OEM dealers. Prices generally lower than dealership prices."