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5/5

2002-10-28

"I recently placed an order for a Sony DSCF707 Digital Camera. I shopped the internet and found that Protekdirect had one of the better deals. I gave them a call (Zach x207) and he worked with me on the pricing as much as he could and one of the biggest concerns for me was to get it before the weekend. Just as Zach said I received it a day earlier that I expected it. I received what I ordered except for one back ordered item that I received a few days later. I love the camera and was very happy with the service I received from Zach and Celia from customer service. I emailed her with a question and she responded within a few hours and also called me to make sure I was taken car of, now thats customer service. In the past with other vendors I would be lucky to even get a response. Overall I was very happy with the sevice and the pricing. I will recommend protekdirect to my family and friends. I hope to make future purchases with them."

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Being updated on the exact date the delivery was sent
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5/5

2002-10-24

"I ordered a Canon Powershot s40 from them. They tried to sell some additional accessories along with it, and I had planned to get some anyway, so I also bought an additional battery and case. When I let them know their prices were too high on the accessories they were willing to drop the price down to near what I had seen elsewhere (add shipping from another company and it would have been the same). They tried to sell me an extended warranty, but I declined, and they were OK with that. They never sent me a shipping confirmation, but when I emailed them about it, it came promptly with a tracking number. It was shipped on time, and came when expected. Overall it was a pretty easy purchase."

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5/5

2002-10-24

"Order went smoothly. Sam was great! Very knowledgeable and quick to get info. Never felt like he was waiting to take another call and listened to all my questions. Suggested many options, but wasn't "pushy" to get me to spend more money. Excelent salesman."

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N/A

5/5

2002-10-14

"THEY CALLED ME BACK WITHIN 3 HOURS BECAUSE I GAVE THEM SOME WRONG INFO.. NOW THAT FAST SERVICE..

FOR THE INTERNET! THANKS ZAK-EX212
"

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5/5

2002-10-14

"I could not be happier with the results from this company. I ordered the Sony DSC-S85 Digital camera and a 128mb memory stick (also Sony) and believe it or not I got exactly what I ordered in a timely manner and at a very good price. The order rep. Larry was great and when I called customer service to check on my order they gave me the shipping date with a Fed-Ex tracking number. After hearing all the horror stories about other on-line transactions with other companys, this was a very pleasant experience. Thank you Protek and especially Larry. All my future on-line purchases will be with Protek as long as they have the product I need."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-07

"I purchased a Sony VAIO GRX-560 Notebook and I am satified with the purchase. I ordered the notebook on a Tuesday night online and the order was placed the next day. I had a minor glich with my credit card information (which was my fault), but the order took 2 days to process and I had it in a week. Customer Service was fine and very helpful. I would recommend buying from this seller again. Thanks Protek!!!"

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5/5

2002-10-06

"I ordered a new Sony GRX560. The price here was $150 cheaper than any other vendor on the price search engines. Larry Sanders took my order quickly, answered my questions, and was great to deal with. Since I am scheduled to deploy soon the Gulf, Larry even sent me the laptop via 3-day at no extra charge. I received it in only 2 days. All in all, this was outstanding service and pricing with no hidden charges or junk."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-09-30

"I ordered a Canon G2 and received it 2 days later. The ordering process was greatly enhanced by being able to talk with Larry. He was extremely helpful in choosing additional equipment and memory cards. The whole process was excellent. I would recommend everybody start here when shopping for electronics. Great company and its employees."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Overall product shipping and delivery process

5/5

2002-09-29

"I am delighted with my purchase through ProtekDirect! Extension 202 seems to be quite popular - though I didn't deal with Larry Sanders - it was Zach Sanders. Either way, it was great service. They made sure my credit card was secure (I checked with my cc company to find out if their questions were routine and my cc company said their questions were a good security measure). The item shipped the next day. They did try to upsell me but did not pressure. The item arrived quicker than expected, in perfect condition. I would definately buy from them again. "

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Overall quality of the company
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Is trustworthy
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Overall product shipping and delivery process

5/5

2002-09-28

"Great experience !!

I knew exactly what I was looking for, so I wanted to focus on finding the perfect deal... which I did with Larry (x202). He was a very nice person to deal with, who made things go fast, as I was in a hurry.

I ordered a SONY DCR-VX2000 digital camcorder along with bunch of accessories. The biggest purchase I have ever made on the web... But the price was the lowest I could find and the service was just great.

Competitive, quick, helpful... Very efficient !
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-26

"I was extremely surprise on how easy it was to make a purchase. Larry Sanders (x202) really knew his way around the order entry keyboard. In just a few minutes, he had taken my order for a new digital camera, explained to me any additional options that were available, and wrapped up the order to insure that I would get it as soon as possible! Thanks Larry for great customer service."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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N/A

5/5

2002-09-24

"Excellent customer service and great pricing. I will begin all my shopping online at this store!

THANK YOU PROTEK!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-21

"I bought my first digital camera from Protek Direct. I ordered online on a Friday and the camera was shipped on Tuesday and arrived on Friday. The shipping cost was reasonable. The total cost of the camera plus shipping was less than the purchase price of all of the companies that I researched. I had no problems and plan to buy from this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-09-19

"A great ordering and customer service department. Curtious and patient with questions."

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Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

5/5

2002-09-17

"I was looking for a Canon ZR40 or ZR45 camcorder. Protekdirect.com came up with the lowest price on one of the search engines and the shipping was fair ($14.95 for fedex ground). The salesperson called to check to see if I would like anything elkse to compliment my order. Another thing that influenced me was the good rating son ressellerratings.com. "

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Is committed to quality products and services
Is consumer focused
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Overall product shipping and delivery process