"Ordered the 1000 chip Ultimate set. Received the case, 3 decks of cards and dice… no chips!!! Have called customer service once and was told it be handled. Let’s see how long this takes; updates will follow…"

"Ordered chips and a case (separately--not a default setup).
1.) One quarter of the chips I ordered were backordered, but the order went through anyway (without those chips) and my credit card was charged the full amount. I had to email twice before a refund for the different was issued.
2.) The case arrived without the trays (I confirmed directly with the manufacturer they are included). This seems to be a recurring issue with this brand, though. They said they'd send them out rush delivery. It took six days and instead of getting the trays, they sent me a whole new case... which was also missing the trays. The case was also dented on the bottom, the side was scuffed, and the locking mechanism on one side doesn't work.
3.) During a lengthy and frustrating call, customer service told me the trays are sold separately (though I've yet to find anyplace online who sells trays to fit these cases and the manufacturer has confirmed they come *with* the case). Nevertheless, they said they'd ship out the trays. When asked about rush delivery--since I've been waiting two weeks--they told me they only send orders USPS and don't have a 'rush' option."

"I ordered the 750 chip set with the mahogany box, and after some delays I received the 750 chip set in the crappy, weak, aluminum box. I called the customer phone number, and before all else they told me I'd have to SEND A PICTURE of what I received. I sent several, and eventually I got what I had ordered. I can understand that a company which deals with poker players might get bluffed once in a while. But I can't understand a company that would rather assume their paying customers are liars rather than admit that their pickers, packers and QC inspectors might have made a mistake. By the way, the "mahogany box" is the typical "straight off the boat from China" fare. If it's mahogany I'll eat it, a more apt (or true) description would be "mahogany FINISHED box". I'll avoid Brybelly, and recommend everyone else do the same. (Also be aware that PokerChipsWholesale.com is actually the Brybelly importer themselves, not a separate wholesale company)."

"The worst shipping and packaging job I have ever seen! Shipping charges were $12.52 on a $15.00 order which I understand because the chips are very heavy but 150 loose chips thrown in an over size box with no peanuts or newspaper? Thats just disrespectful and lazy! There are a ton of different place to buy poker supplies on the web and I suggest everyone goes elsewhere, I know I will from know on!!! Suck it pokerchipswholesale.com"