"my main complaint is that for a previous order (not this order), is that I ordered "colonial blue" and you sent me "black". I didn't feel like packing it up and sending it back. I've ordered several mats and I think your delivery time is quick. I think the structures of your mats are beautiful. But I feel you charge too much shipping and handling for smaller sized mats."

"One of the metal frames was cut to the wrong size (the accompanying matt was the right size). "

"These frames are excellent. They are difficult to find in stores and are much more expensive. I ordered samples, tried them on the prints I had, and when I received the complete frames, they looked even better than I expected. I ordered two more for other canvas prints I had."

"nice frame, timely delivery. Thank you."

"I have ordered many times from pictureframes.com and have always received fast, precision cut, quality frames and mats. I would highly recommend this company to anyone. "

"I'm very happy that I found them online and that they offer free samples. I a budding business owner and enjoy that I can see a color if the frame before buying."

"Amazingly helpful customer service. After I placed my order for free samples, I found a few other frames I wanted samples of. Even though my order had processed, they immediately agreed to add the other samples without extra postage. They could not have been more responsive."

"I love the frame and plan to order more in the future."

"I ORDERED A PLEIN AIR ROYALE GOLD AND AN HC ARISTOCRAT FRAMES.
THEY WERE RECEIVED PROMPTLY AND IN A WELL CONSTRUCTED CARD-
BOARD BOX,PACKAGED IN BUBBLE WRAP. THE FRAMES ARE PREFECT FOR MY PAINTINGS. I WILL BE ORDERING MY NEXT FRAMES SHORTLY."

"The ordered item has yet to arrive as of 4:30PM January 18, 2013. I have had very good service over the past couple of years with this company. This is the first time I have had a problem. I will be contacting them directly to see what the problem is, if any.

I am updating this info. As of 5PM today I had a call from Kate @ Graphic Dimensions with a deep appology. There seems to have been a miscommunication on their end and they will be sending my order, complimentary, in recognition of my long-time patronage. Very quick and satisfying response from what I have always known as an excellent company to do business with. Thank you, Kate!!"

"I love PictureFrames.com
Great customer service. Lovely frames."

"I've used them for many years and always been satisfied."

"Two of the frames I bought from this company were made out of a pressed wood product that had a adhesive photo paper of grain glued to it to simulate wood. Very disappointed with their product! The other two frames that are made of real wood had dimples in the wood to make them look distressed. Nowhere in the description of the frame did it say the frames were made of distressed wood. I will not buy from this company again! "

"The experience was easy and the frame is just what I needed, but the shipping costs are outrageous. I may not use pictureframes.com again simply because of the shipping costs."

"They do good work. The website is relatively easy to order from, and they are fast. Very thorough, though expensive, packaging."