"I ordered a massive Camp Chef outdoor flat top grill from Outdoor Cooking. A few days after it arrived I was able to unpack and inspect it. I noticed a bend in the metal housing of the grill... I was a bit disappointed because this was going to be the shining star of my annual 4th of July party and I wanted it to be perfect. I immediately called customer service where I was directed to send photos of the damage to their support email address which I did. I expressed my concern with how close my party was, and how quickly support would respond. The phone rep reassured me that support would contact me back the same day which they did. Support sympathized with my dilemma and gave me a choice to attempt to fix the damage (which was cosmetic) and keep the grill and receive a some credit back to my credit card, or send it back and they'd send out a replacement. I was concerned with the possibility of further damaging the unit so I inquired if I were to make the damage worse would the replacement option still be on the table to which they promptly replied that they would stand behind the original offer (so yes).

The price was so good, that I was able to order some accessories too which were steeply discounted. I could not be happier with my purchase! Thank you so much!!!"

"Thanks for cancelling the order for the 5th time. I actually called your customer service department after the third cancellation and your service department assured me that the product order would be fulfilled since it was apparently out of stock and the order was now being processed since it was now in stock. I contacted Walmart and they stated that in fact this order would be cancelled since you would not honor the price you advertised on their website. Seriously because you now want $9.99 for this item and you were offering it for $8.99 you feel that it is more important to mislead a customer for a whole $1.00. Also I realize that Walmart claims that you will respond to this message with one business day but I do not expect a response since I never got a response from the previous inquiry on the original order. Hopefully Walmart is more ethical and removes your company from falsely advertising on their website. I wish that this could be posted for other customers to review so they avoid organization like OutdoorCooking.com."

"I have ordered a backpacking cookset from outdoorcooking.com
The price was much lower than anywhere else (though shipping cost somewhat leveled that advantage).
The store shipped my purchase promptly and I received it without any issues."