"Went to Onlineshoes after Zappos didn't have a particular size of a shoe.

Bought a pair of white Propét Curbside Walker's. The shoes took about about over a week to arrive, which I consider a little bit long, but it was ok.

Overall, order process, selection, layout and price are good, and good ol' free shipping."

"Price seemed good and free shipping but then weeks of waiting as they seem to have no stock but place orders with the shoe mfg. when you order. Still waiting for shoes 3+ weeks later. When sending back shoes that don't fit, you have to call and you have to pay for shipping. Maybe that's reasonable except their competition doesn't do that. Go to Zappos, they know how to do it."

"Bought a pair of Merrill shoes. Easy ordering system, good price, rapid (free) delivery. Ordered Oct 27, arrived Nov 3."

"Ordered a pair of Merrell Thermo 8 Gore-Tex boots that were hard to come by from them. They sent an automated response immediately and 6 days later they shipped. Product arrived in great shape as advertised."

"The price was low, shipping was free, and the item arrived promptly."

"I found Reebok shoes in a hard to find size here. I ordered them online (for about $8.00 less than everywhere else with free shipping) and got an immediate response. Two days later I received a notice that they were shipped along with a tracking number. The shoes arrived right on time, just as ordered. Would I do business with them again, you bet I would, in a heartbeat."

"Great price on the shoes I needed. They have a pretty good return policy - I didn't need to take advantage of it, so have no comment there, but it looks good on paper. I'll buy from here again."

"Ordered a pair of shoes late in the day on March 30, 2005 after having been disgusted with regular stores pricing. Cost was 25% less and included free shipping. Shoes arrived as advertised on Monday (two business days later). The only thing I can complain about is no tracking info. That would have been nice.

Great price, quick free shipping. What's not to like? I will definitely try them again."

"I ordered a very hard to find pair of Steve Madden Soccet sneakers from OnlineShoes.com. At the time, I could only find my size/style available at two web sites (apparently, the particular style I wanted has been in very high demand.) Both offered the same price, but OnlineShoes.com offered free shipping, so I chose to buy from them.

After a day and a half, I received an order update from customer service, stating (quoted directly) "We have attempted to order this item from the manufacturer and they have informed us that it is currently on backorder with no scheduled availability date." Problem is, the site gave no indication of lack of availablity. I questioned them in email about posting accurate availability info on the site, but the site continues to show all sizes in stock and available to order. The "helpful" information they've provided me has consisted of offering an explanation of what a backorder is along with repeated suggestions for other shoes I should buy from them... yet they continue to offer an item they do not have, and cannot provide, for sale in all sizes on their site.

Of course, by the time I was notified that OnelineShoes.com didn't actually have the shoes in stock that they sold me (and could not backorder,) the other site was sold out--so now I can't get the shoes anywhere, and I fear they may have been discontinued.

Don't waste your time with OnlineShoes.com."

"I was pleased with the shoes, but was disappointed that it took 6 days to process my order for shipping. Their website says 1-2 days. But, shipping was fast & took just one day as I live just 3 hours from onlineshoes.com. I will order from them again, but not when I need the shoes quickly. "

"I had a horrible experience with onlineshoes.com. When I placed my order, I got this message..

"Thank you for ordering from Onlineshoes.com! We will process your order
within 1-2 business days, verify availability of your selection(s), and
contact you if necessary."

After two weeks of hearing NOTHING, I wrote to ask what the holdup was. They finally replied, saying my order would not be available for another MONTH.

I turns out, the shoe I wanted had been out of stock for some time, but it took an angry e-mail for them to tell me. This is in violation of their customer policy quoted above.

I cancelled my order, let them know of my displeasure...and recieved a rather sarcastic e-mail back referring to me (Male, first name Jon) as Ms. Repp.

"Dear Ms. Repp,

Thank you for contacting Onlineshoes.com regarding order 3760514.

Per your request, I have canceled your order for the Reaction Back on the Block. Please note, Your credit card has not been charged, as Onlineshoes.com does not charge your credit card until your order is shipped from our warehouse. I hope you find this information helpful.

Please feel free to contact us at anytime should you need further assistance. Once again, thank you for contacting Onlineshoes.com.

Warm Regards,

Johnny
Customer Service Department
***-***-****"

I'm puzzled over this seeming disregard for customers, and I would urge you NOT to buy from this retailer."

"Great store! I ordered a pair of new balance 717's and I did not like the color, they allowed me to exchange the product no quesions asked, unlike many nameless companies. Lowest prices on the planet and free shipping too. A+++"

"Nothing but good to say about these folks. Some of the Great selection, best prices around, fast "free" shipping, excellent return policy (should you forget your wife's shoe size!)

It would be nice to check your orders on "their" site. (Currently can track from their site to UPS site). I need to change some account info and can't seem to do so on the website (incorrect zip code, my mistake)

I'll definitely buy from them again and refer them to others!!!"

"I ordered a pair of Vasque hiking boots in a hard-to-find-locally wide width, after checking that they were in stock from a pleasant customer service person at Onlineshoes.com on the phone. I received an order confirmation email immediately, and a shipping notification from UPS a few days later. Three business days later my boots arrived, well within the time extimated fro the low priced (about $6) ground shipping option that I had chosen. The boots fit and were ten dollars cheaper than local stores, even after shipping, and I am happy with Online shoes."