"We bought multiple sweatshirts for our son for Christmas. They run small and needed to get a size larger. They do not pay shipping if you need an exchange. Customer service said they didn't have the next size up so her supervisor took care of it and we're still waiting. We paid $45 to return it. We should've just returned it and reordered it. Not happy with the wait and their exchange policy at all"

"Customer service was something to be desired as it was tough to get in contact with their team as I needed help placing the order. Other than that the overall experience was fine and product selection was fantastic. "

"They shipped the wrong size of shoe. The shoe inside the box was not the size as was indicated on box. I still had to pay the return shipping."

"I had been eyeing a dress for a long time and when I saw a 10% off coupon come up I couldn't resist! I had a question and the representative helped me immediately. I love they made the buying experience so smooth and comfortable. Especially for someone who doesnt like to shop online! This was great. "

"Customer service was horrible, pricing was horrible and I was charged twice for 1 purchase. This left a bad taste in my mouth. Not sure I will be shopping here again. "

"No matter when I visit the site, they are always out of stock with things my size (small) or specifically the Oxford Parka in Military Green and impossible to find out when they’ll be back in stock. Other then that, love it."