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Verified
1/5

2003-12-06

"Didn't find out about this resllerratings.com until after I purchased item. Now I am very nervous about when I might receive it. I ordered it on 11/28/03 from a guy named Mark who was very pushy and seemed only interested in closing the deal and moving on. Several times he put me on hold and never came back. I called right back in and spoke to him, he didn't even remember talking to me. He assured me the product would be shipped and I would have a tracking number in 24hrs. Four days later I called to cancel my order and while I was on the phone, an e-mail came my way with a tracking number. Still waiting for product to arrive. UPS said it is scheduled for next Tuesday. I am keeping my fingers crossed that everything is as promised when it arrives. It just doesn't seem worth it to save a few bucks! Back to Best Buy for me folks!!!!! 12/10/03 Partial shipment received, can't get ahold of anyone to check on unshipped item. Again talked to Mark who put me on hold for so long I forgot who I was calling. Still waiting as I am typing these words....."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-11-19

"Had extreme difficulty getting item delivered. Person I talked to on phone was the most rude, arrogant and obnoxious person I have ever talked to in my entire life. I cancelled the order and would never even think of ordering from this outfit again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
N/A
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

1/5

2002-11-01

"Given that a lot of positive feedback from eBay users, ordered a Canon G2 at $530 from their web site. Advertisement in their site claimed that the camera was brand new factory sealed with USA warranty. Order placed but no further news. Sent repeated emails and finally a rep. called back after 4 days. He first of all pushed to sell additional battery pack claiming that the battery included in the package could only last for one hr. His offer was declined and he turned to say that the warranty was only 3 months and Canon would charge over $300 for repair service. Queried their ad. that the item should bear USA warranty, answered that the camera came from overseas. Rep. further claimed that they had the item with manufacturer warranty but cost $60 more. He further persuaded me to buy a black G2 at $699. After rejecting all these, the rep. turned rude and threatened that he had my personal information. Beware of that site and would never buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A