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Return/Replacement policy:
0.00/5


Verified
5/5

2007-07-06

"Great prices, free shipping, fast order processing... can't ask for much more than that!

I'd definitely shop with them again.

"

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Verified
1/5

2007-06-28

"I paid via there vendio system. Ebay says payment went through. Credit card says payment went through. They tell me no pay=no products. I show them screen shots of ebay showing payment confirmation. I offer to get on 3-way with my credit card company to prove payment. They could care less. This place is a scam!!!"

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Verified
1/5

2007-04-07

"This company has bad business practices. They put items on Ebay that they do not have in stock, then continually tell you that it will be in "This week or early next week." They've been telling me that for the past three weeks and I still haven't had my item shipped.

If you put an item on Ebay, you should have the stock guaranteed. Plain and simple. I'm requesting a refund, lets see how that process goes.
"

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DTN
Verified
5/5

2007-03-25

"I ordered a USB cable for my LG VX 8600 cell phone. Order was shipped USPS(free shipping), and the item arrived within several days. After unsuccessfully attempting to use the cable to link up with my PC, I requested by e-mail to exchange it for a new cable. The company sent me an RMA #, and I returned the cable. After several days I received a replacment, and the new one is working fine. I would order from iGoneMobile again. "

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Verified
5/5

2007-01-22

"I have shopped this retailer many times, and I absolutely can't believe that they have the lowest price, and offer free shipping. I shopped around for a leather phone case for my Sony Ericsson flip phone, I decieded to check out my manufacturers website and well as Cingular, and they both sold it for 30 dollars more plus shipping. It was a no brainer.Igonemobile, offers a high selection with great quality and free shipping. "

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Verified
2/5

2006-04-19

"Terrible order fulfillment. Ordered 2 batteries from them and paid immediately via PayPal. Took them 11 days to ship my order, and they never notified me when it shipped. Emailed them 3 times before someone finally replied with a USPS tracking number. Entering my Paypal Transaction ID into their Order Status web page returns an error."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
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Verified
1/5

2006-01-28

"They shipped me the wrong item. I have been trying over and again to email them to get the correct item sent, but they keep writing sending me a form letter stating, "If
within the 14 days you are not satisfied, you may
send your product back through our return policy
guidelines that are explained further in this
section. The customer is responsible for all shipping
costs of the product being shipped back." Obviously, this does not help me, as I do not want to RETURN my item, I want the correct item. This has been going on for 3 weeks. It is extremely frustrating that I cannot call them, because it appears now they are simply ignoring my emails. Cheap prices, but I would never shop there again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability