"Even though the product was on the backorder and shipped in two weeks after I placed an order. I was really pleased with my entire experience dealing with Home Furniture Mart. I like that they have customer service people that actually answer the phones. They were well informed on their products, and when they couldn't answer my question, they called the manufacturer, and called my back with the correct information. Would not hesitate to order from them again."
"We found exactly what we wanted and were very happy with the price and speed of delivery. Furniture was shipped from California to New York and delivered in perfect condition and easy to assemble. Great to deal with. Loved that someone answered the phone when I called with a question. Will be buying from them again!
Thanks,
Igor Lyubner "
"I had a great experience with this store. I came upon the HomeFurnitureStore website and saw a huge selection of styles which were very unique. I ordered the chair for my home office. The chair is good quality. I recomended to use this store."
"Thank you for a nice, hassle free transaction. Customer service rep was patient and very helpful. Item is even better then described,great packaging and fast delivery. Don't actually like internet shopping, but if I need more "stuff" for my house will come back to HFM."
"I recently purchased an expensive queen sleigh bed from this merchant. Upon arrival of the bed I noticed a crushed area of one box and sure enough the rail was damaged. I immediately took pictures and notified the seller. I was advised I would get a quick response as to either a replacement part or repair. That was ten days ago and I've heard nothing. I have since contacted the company twice but no one has ever called back to assist me in resolving this issue. So please be aware! If you buy from this seller and need assistance later you might just be completely on your own.
Updated July 10th, 2012.
I have no agenda with this merchant or any other, like you I just wanted a good experience and I paid upfront. The owner's comments are not at all the experience I had with his company. There is a gash/dent in this furniture, for which I was asked to supply photos and did so immediately on the very day I received the shipment.(My next door neighbor helped me unpack the boxes in my garage and also noticed the crushed wood where shipping damage had occurred.)
After I emailed the photos to the seller, and additionally requested a replacement 3" bolt that was stripped, the office person at Homefurnituremart.com advised me by email that she would get back to me. That was the last I heard from her. No one, not even the owner in his aggravated emails, has ever offered to fix, replace or take back any parts of this bed. After more than a week of silence I emsailed asking if the company was planning on leaving this customer with the damage. No response. Three or four days later I phoned and spoke with another individual. I politely explained I hadn't heard from anyone and since I could not find another dealer to buy the night stands I wanted to match the bed, I had a proposition. I would pay someone locally to repair the damage if the seller would give me a 10% discount on the nightstands I would order through them. I had spent hours online looking for another seller for those night stands but found no other source willing to ship to my small town. And at no time did anyone at the seller's offer to sell the night stands at any price, nor repair the bed, nor ship/mail the 3" bolt! I was told that someone would get back to me with an answer. Again, nothing. Out of shear frustration I wrote to Wynwood, the supplier of the furniture asking if there were other dealers I could purchase the night stands from. Eventually I produced my one star rating and comments. Amazing but THAT got the seller's attention - and it was sarcastic and extraordinarily rude. The owner has sent three or four rude emails, not once offering to speak with me, nor to resolve anything. Then his rebuke of my rating below. Unbelievable! Why was all this necessary?"
"Even though the product was on backorder for a short period of time, we were very happy with this transaction and the product. Quality product for a good price.
They maintained good communication around backorder and shipping"
"I was told this product would ship in 1 to 2 weeks as of this date I have not received the product."
"Worst experience for me to do online order ever. I ordered a bed at May 11, they charged me right away at that day, and didn't do anything for the two weeks untill around May 28 I called, they told me it was shipped out one day earlier. Now today is June 13. I still didn't get the bed. I call to cancel , but was told I can only get $33 to my credit card for refund. Paid $460 for the bed. Very bad experience, I checked this store background, it turned out so many angry customers , so many negative cmments. It's shame to run an online business like this."
"We are pleased with our dining room set. First table came damaged, but Home Furniture Mart replaced it."
"The dining room set we ordered was on back order so I was a bit nervous that we would get it when promised, four to six weeks. We got it as promised in four weeks and it was perfect. The staff at HFM were great from the lady that answered the calls to the lady that scheduled the delivery. The delivery guys set everything up and made sure everything was perfect. A very clean and efficient delivery. I called several times regarding status and was always treated with respect and they went out of their way to call the manufacturer to get answers . I would highly recommend HFM. The dining room set was actually much nicer than it looked on line. Thank you Edward and your staff for your quality of service and great product."
"GREAT INTERNET STORE! CUSTOMER SERVICE REP WAS VERY INFORMATIVE AND PATIENT WITH ME. THE BEST PART WAS A DELIVERY ON TIME WITH MY ITEMS IN PERFECT CONDITION."
"Boo! Never again with this merchant. Received damaged goods still in the box and instead of offering some help on resolution such as offering to help with the trucking company that he hired, he ("Mr. Owner") laughed at us and said believe me I have gone through this many times in the past. He then accused us of damaging the furniture (one of two desks)and basically screamed a goodbye. End of conversation. Goodbye to you and your back of the garage operation Home Furniture Mart
UPDATED
Further misrepresenation by the merchant. The product was not moved by the buyer. It sits where it was delivered by the company still to this minute. Have not laid a hand on it other than stick a camera up to the hole in the box to take a picture of the damage. Also under no circumstance was there any offer of helping to resolve the issue. Zero. Then to deflect the situation the merchant says there was threats to the "stuff". Hmmm wonder what that could be other than threatening not to shop there which isn't a threat but a certainty. This is my experience so please make your own choices."
"I have not received my furniture but had to write because the customer service in ordering was so excellent. Because of poor customer service at another furniture store I started looking at the net for other options. The person who helped me with my order was knowledgeable, helpful and saved me money! Great on its own but really appreciated after just ineptness at another store."
"Stay away from Home Furniture Mart!
Do not fall into this trap!
SCAM!
I just do not want anyone to be their future victim!
Do not believe these 5star reviews, not even a word. I placed my order for an office set about 4-5 months ago. I am still waiting for the last item to come. It took many phone calls, email, headaches, and frustrations. They do not have any clue what professionalism is! Never trust when they say they are going to call you or email you. They never do!
Stay away from Home Furniture Mart.
Do your research. There are many reviews at several sites. Do not make the same mistake I did.
Follow-up
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You do not expect honesty or reliability from HFM, specifically this "Mr. Owner"
I placed an $8,000.00 order and paid in full for a complete set of home office furniture, along with the “White Glove” home delivery on 1/6/2012.
I was told to expect shipping in 2 weeks, but nothing happened until late Feb. On delivery, serious damages were found on 4 pieces of my purchase: Office Desk, Cocktail table, Bookcase and Bookcase Ladder. The bookcase had a fractured back and was never unloaded from the delivery truck. I called their office immediately and was instructed by one of their office staff members to return the damaged items.
I called and emailed numerous times. Like every one of others’ experiences, they almost never answered, returned my call and email, although I was told to expect call or email many times.
HFM claimed nothing was their fault!!!????
Only after I finally threatened to cancel my purchase and demanded a full refund, they then made the delivery in May, with still one piece missing (the cocktail table).
“Mr. Owner”, from 1/6/12 to May 2012, is that 4-5 month? Is this what you claimed immediate delivery?
HFM IS A TRAP AND SCAM,
where you never expect honesty, respect, responsibility, or professionalism from.
Please save yourself lots of troubles and frustrations you never could imagine, by
STAYING AWAY from HFM!!!"
"This was my first time shopping with Home Furniture Mart. It was priced right for the items they had. As far as the TV stands. There was no shipping or tax on the item. I will shop again with them. I"