"I thought it said this business was located in Ohio, a day after I order I get an email saying my cables are bring shipped from Malaysia ?"

"Great product for a great price although if you do not spend over 20 dollars US your package will be mailed registered airmail in a thin brown paper envelope that may or may not make the trip from Malaysia where they are based. It took 12 business days for me to receive my package as it was so dirty, torn, and worn that my address was almost obliterated off the front. Luckily on that 12th day, the postman took a gamble and asked if we were expecting a parcel from Malaysia after who knows how long it sat in the PO...

I emailed FrontX to suggest that even if it cost a dollar or 2 more, I would rather pay for a better grade envelope that would better guarantee the safety of my purchase. I had a response immediately after, (well when they opened in Malaysia) and was told that my suggestion was forwarded on to management. This was from one of the sales managers. I appreciated the promptness of the reply.

All in all I'd have to say good product, fast ordering and initial shipment. Transit pretty much blew, but not their fault. Customer service replies were prompt and professional on the 2 occasions that I emailed with questions or suggestions. A learning experience for me, but I would most definitely order from them again.


Just remember - spend more than 20 US and they will ship it FedEx and you get it in a few days.
buy a small item for 7.90 like I did and shipping is free but 6 - 10 days being shuffled around in a thin brown paper envelope. (think grocery bag but thinner) Oh yea and registered air mail tracking numbers are as useful as lint. They (USPS) don't even update them at all after they initially report it has been shipped."

"To be honest I was a little leery but I ordered, was emailed a response the next day and got the items in a little over a week (they ship from Malaysia by the way). Their prices are ridiculously cheap. What's not to like? If only they sold components lol!"

"Ordering from these guys was a good experience.

Their free shipping took eight days from Malaysia to CA. The packaging was a little skimpy, but the part was undamaged. The US Postal Service required me to sign for it and show them an ID...all for an item that cost less than $10.

"

"I ordered some front panel cable assemblies to update an older case. They were as expected and of adequate quality for the purpose. Packaging was sub par, just an ordinary, kraft paper envelope - no padding at all, just a piece of cardboard wrapped around the connector ends. In any case, there was no damage. The envelope arrived earlier this week. All-in-all, I'm satisfied and will likely order again as few offer similar product for a reasonable price. .bh.
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"The email addresses on this company's website is erratic and unreliable. I sent feedback and customer service requests and I keep getting returned mail delivery failure. But then their sales manager replies to the same returned mails. Very odd.

U.S. customers beware. Please read the privacy statement of the third party credit card processing vendors (CCNow and 2CO.com) used by FrontX.com. They reserve the right to share and sell your information to other companies (junk mail providers).

If it was not for the unique products offered by this company I would never purchase anything that has to be processed by CCNow and 2CO.com.

I will update this review in two weeks. I just got a shipping confirmation today. Hoping for the best.

UPDATE: I received the products on the estimated date of delivery. The packaging was not good. They used foam lined plastic envelope issued by FedEx. This is for fragile pieces of audio connectors for a computer. Luckily nothing was damaged beyond repair. The headphone connector that I ordered had the housing broken. It will not stay connected to the front plate. Overall build quality of their product is not up to par with their Chinese counterparts. All the items that I ordered have poor assembly. I had to tighten all the screws back into place. The plastic faceplate had scratches surrounding screw mounts. It seems they dont pay attention to detail when assembling parts."

"I was a little concerned when I placed my order at first due to the company being in Malaysia. However, the order went without any problems.

The product was exactly as described, of high quality and it arrived within the 2 week window of time they quoted on thier website. I would order from this company again without any further hesitation. The shipping being included in the price was VERY welcome."

"Ordered their product on 28'th, received on the 3rd. Pretty good delivery time from Malaysia. The product appears to be fairly good quality as well, and looks good."

"Everthing was just as listed, and just what I needed. Good shipping time from Malaysia, I am very happy."

"I ordered a $7.50 firewire cable from them. The shipping is free (and probably cost as much as the item itself). When it hadn't arrive after 10 days, I contacted them twice via email. Both times they have been very courteous and helpful, and offered to either refund or resend the item if it doesn't arrive after three weeks. The item arrived after 15 days, but it's an issue of USPS, not FrontX. During this period they demonstrated a high level of professionalism rare these days, and I would certainly recommend it to anybody."

"Great service and prices. I was pleasantly surprised that the price of shipping was included in the costs of the items.

Website is easy to navigate, and clear. The company is in Malaysia, and I, as a U.S. customer, never realized it.

Shipping took a little longer than I was used to, but considering that it's an international shipment, no complaints!
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"I ordered a front USB kit from these guys and just installed it, it works great. Their site is really easy to get around and they have installation and modification instructions on the site too (I made a case modification and mounted mine like they suggested as an alternate). The parts ship direct from Malaysia (mine was registered air mail). The shipping was free and cost nearly as much as I paid for the item! I will most likely buy from these guys again, they have some unique items."

"Wow! Fast shipping and great customer service! When I placed my order I realized I needed to change the shipping address. I e-mailed them, and they quickly responded saying that the change was noted. I placed the order on a Friday, it was shipped on Sunday(?!), and I received it Tuesday. Maybe I'm just a bit dense, but that seems really fast for a package being shipped from Malaysia. The package arrived intact and everything works perfectly."

"I had wanted to order this front port kit when I first saw it awhile ago, finally did and am very happy with the product and especially the customer service. You don't get a tracking number automatically but the sales dept will send it to you promptly be emailing request. Everything was well packed and in good condition and arrived very quickly from Malaysi by Fedex with free shipping. The internal usb I ordered fit my ECS K7S5A without modification and worked immediately. I had just a little difficulty mounting the unit with the rails on my case with the supplied screws that had collars on them, just used some old screws from the case and then it was fine. Highly recommend. I wish I was still building computers as I would put them in everyone's case. A great idea."

"Order the multimedia pannel on Fri March 8 and recived it early Monday morning March 11. The ordering process went smoothly and I am very please with the company. I was shocked to find out that the product origanated in Maylasia. It was shipped via Fedex internationial priority, and the shipping charges were include in the product price. That is impressive for a $35.00 purchase"