"Rude and disrespectful agents that refused to process a return that hadn’t even been opens until they demanded I open it and take several pictures. Poor customer service. Never never buy from the company. The returns manager even hung up on me. Wow!"

"Ordered Ford 6E7Z-12A690-DA connector. FordPartsGiant shows metal retaining clip in their picture. I asked on their website part inquiry if the part actually had the metal retaining clip and not the cheap plastic retainer ears as shown on other websites for the same part number. They wrote back that the connector did indeed have the metal retainer clip. Based on this, I ordered the part. I received the part today, and, you guessed it....cheap plastic retainer ears that will break the first time I have to remove the connector. "

"My purchase was 2 seatbelts I paid for them then got an email a few days later that they wouldn't ship without an extra fee for shipping."

"Turned out to be not scary nor painful in any way. Got my part found, did my e-mail check to make sure it was in stock. Yea, it was almost instant! Placed my order and it will be on the way shortly. Thanks

I have now received my product, installed and used. Works flawlessly as designed. Could not be happier."

"Easy process and had the part I was looking for.."

"My experience with Ford parts Giants was extremely disappointing. After ordering a part, I had to wait a week for them to even ship it, only to discover they didn't have it in stock despite their website indicating otherwise. Then, when they supposedly shipped it, it got lost, resulting in further delays and financial losses on my end. Despite my request for a refund, they denied it, insisting on completing their investigation first. While the package was eventually located, the damage was done. A truly ethical resolution would involve a full refund, including shipping charges, without imposing a 20% restocking fee. It's frustrating that they shifted blame onto me when they failed to fulfill their responsibilities."

"Paid $30 and still don’t have the parts??"

"They offer great prices and spend a lot of money on Google advertising, but fail to deliver.

First time I ordered, part arrived defective. They would not issue a return or replacement until a Ford dealer confirmed it was defective. They gave me an official Ford receipt and I had to go to the dealer, have the item inspected, and then replaced by my local dealer's parts dept. Arduous experience for an $85 part.

This time, my package was lost by FedEx. Their emails state they cannot be responsible for carrier guarantees and to contact the carrier directly...so I did. After a few days, FedEx declared the package lost and closed the case. I called FPG for a replacement and was told they cannot issue a replacement OR a refund until they do their own investigation, which will take 7 business days. They would not accept FedEx's investigation findings. This would put me receiving my item over 3 weeks after ordering. I spoke with a manager and they would not deviate from their "policy."

I ended up contesting the credit card charge and ordering from a different vendor. Who would wait this long?"

"Needed a flywheel. The website said in stock. We ordered the part they called for extra validation of payment. They processed it then turn around in less then 10 min and sent email canceling the order do to not having it in stock.

Won't be doing this site again.... Would rate lower but it will not let us."

"A part was missing from the box, they are giving me the run around on refunding me. "

"The following on their website is not to be trusted: Why choose Ford Parts Giant - Dedicated Service: Your complete satisfaction is our #1 goal

After several weeks of getting the runaround, I wrote this review.

My previous experiences with FordPartsGiant have been satisfactory, but this recent incident deeply disappointed me. I've always believed in repeat business with companies I trust, but this experience has shattered that belief. I am now reconsidering my decision to shop here in the future and will not continue business with them.

I ordered a solenoid for my F150, which I needed for my repair, and I wanted a genuine Motorcraft part. When I received my order, I opened the part box and found a Ford part bag that had already been opened. When I looked at the stamped part number, it didn't match what was printed on the box. Someone had, at minimum, opened the part bag, possibly swapped parts, and returned it, and it was sold to me as new. It states explicitly on the Ford parts bag that it can not be returned after opening; however, I didn't open it.

I contacted customer support and requested an RMA. I explained the situation and said that the part bag had been opened before I received the part. They requested pictures of the part and packaging, which I sent. I even zoomed into the part so they could see that the part number didn't match what was on the box. The RMA was denied, and the reason was that I couldn't return open electronic parts.

I contacted them again by email and informed them of what had happened. The RMA was then approved; however, according to the RMA, the reason was that the part was "no longer needed."

I called and talked to customer support on the phone and explained that this wasn't the reason for the return and that I needed to exchange the part as I've been without my vehicle for several weeks, and they won't cross-ship a replacement. They transferred me to the RMA manager, and I explained to her what had happened and expressed that I didn't want to return the part but exchange it. However, they do not cross-ship, and I would need to return the part before they issue a refund and I can reorder.

I expressed concern about the risk of either having the RMA denied once they've received it or that I would have to pay a restocking fee. This risk, along with having to pay for shipping on an error that was not my own, wasn't something I was willing to chance.

Based on what I was emailed about the RMA, there is a chance that it will be denied, and I will be out of the cost of the part and the return shipping. She said to give her 24 hours, and she would make sure that the return is allowed.
I gave 48hrs, and she never called me back.

I called back and talked to another customer service rep, who had to review the entire story again. She said she would message the RMA department to contact me. I told her this wasn't acceptable as they'd already refused to contact me, and I requested to speak with the RMA manager again. She transferred me, and I talked with a manager again and had to explain everything. I expressed that I wanted to avoid paying for shipping back on this part since it came opened and isn't the exact part number I ordered; I also expressed my concern about the RMA being denied since it is opened and doesn't match the box. She said she would contact the RMA department and get back to me. It's been a week, and I am still waiting for someone to contact me.

As of now, FordPartsGiant has not only taken my $42.77 but also left me frustrated. They have refused to address my concerns, leaving me to bear the shipping cost for a return that they might deny. All I wanted was a timely resolution to return and exchange this part so I could repair my vehicle. Unfortunately, I had to order the part from another company, as I can no longer afford to wait for this issue to be resolved through FordPartsGiant.

I refuse to pay shipping back for a mistake that wasn't my own, and there is no guarantee that they won't deny the return once they receive it. Then, I'm out of the original cost and the return shipping.

The prices are good, and I've had no issues in the past, but let this be a warning to everyone that you'll be left holding the bag when something goes wrong.

TLDR: They sold me a part that had already been opened, the part numbers didn't match the packaging, and they refused to guarantee the return and pay for the shipping back so I could exchange it. I had to eat the cost of their mistake and order the part elsewhere to finish my vehicle repair."

"Good price. Fast shipping upon arrival to the dealer and continuous communication with seller."

"Fit and functions as it should, and a great price for an OEM part."

"Lots of ways to make sure part is correct before ordering. Easy and fast."

"Easy to find the parts you need, original Ford/Lincoln at a decent price. Shipping was fast."