"This dress is so flattering and super fitted. I'm usually an XS and ordered that size. The quality is great."
"You may be tempted to buy something from them by the beautiful colors of the dresses. DO NOT! Sizing is for Chinese customers and when you'd need to return your incredibly small dresses, you'd come across unbelievably dishonest "customer services". They'd first advise you not to send them back by a courier service (UPS, DHL, etc.) because they'd claim they may be charged by customs... But, I now realize that the reason they do that is to deceive you and claim later that your parcel was not received, was lost in the post, etc., etc. They are unbelievable crooks!!!
AVOID BUYING FROM THEM OR YOU WILL LOSE MONEY, BE CHEATED, AND WASTE YOUR TIME!
"
"Dear Customers,
We notice there is some miscommunication which causes the problem.
Here's some suggestion/explanation from us.
1.You can contact us at ****@**** and we'll reply in 24 hours.
(Will be delayed during the weekend.)
2. Please double check your spam folder if you didn't receive a confirmation email from us.
Or, make sure your email address is valid/ in correct format/spelling correctly
3.Size of items in different styles will be different.
Please check measurements in the size chart before placing an order.
If you are not sure about which size to order, please feel free to contact us before ordering.
4.If you need to return an item, please contact our customer service.
We'll send you the return instruction which includes the return address.
You can either return with or without tracking.
Just make sure it's returned to the correct address and we can receive it.
5.For returned items, we'll contact & refund you after receiving it.
The Return center will need some time to update the returned parcel record.
If you didn't receive the refund and thought it should have arrived, please contact us and we'll check for you.
... ... to be continued
EZpopsy Team
"
"DO NOT BUY The worst experience, they double charged, which I caught and they did refund, I asked them to cancel my order and they refused. The dress came and it's so cheap you can see right through and poorly made, and you can't return them cause the cost of shipping is more than you paid for the clothing!! They offered a 20% $14 refund to keep the clothing because it would be costly to return the item. How many people don't check that they were double charged?? This practice is appalling!"
"I bought a black dress 75$ and when I got it was defected and It did not illustrate their picture on the website! so I had to return it to China and I paid $23 for shipping fee which They never refunded me! Since the dress was defected they should have crédited! they have the worst customer service!! Do not buy from them ever!!!"
“Dear Shannon,
we've checked the item you returned.
Actually it's not defective as mentioned.
I'm afraid you've mistaken inside of the dress as external which make it not as satisfying as expected..
We've offered full refund after receiving the returned parcel.
By the way, detailed pictures of the item has been sent to your email.
Knidly check.
EZpopsy customer service”
"I received 3 times, one of them was damaged. I sent them back and had to pay $30 in shipping costs. They promised to refund me at least $15 for the shipping costs. After a while they changed their mind and it turned into "We will give you a credit of $15 for your next order". I didn't want to order anything anymore because the quality is poor and the prices way too high.
It's been weeks since I sent the items back and I'm still waiting for my refund. Nobody answers my emails, they went completely silent.
This is a total scamp! Never order from them."
“Dear Melpomeni T.,
As mentioned in return instruction, we'll refund you after receiving the returned parcel.
Hope you can understand that the return shipping will need some time on the way.
We've processed full refund when it arrives,
Refund proof has been sent to your email as well.
Please feel free to contact us if you have any other concerns.
EZpopsy customer service”
"Never order to US from this site. In case you end up returning the shipping cost is nearer by the customer and it whopping expensive."
“Dear NehaAnand , you can return via local post office without tracking which will be much cheaper.
If you have any other concerns, please feel freee to contact us at service@ezpopsy.com.
We'll try our best to help you.”
"Ordered beautiful black dress, great quality and fit. 3 weeks from China to Canada. Will order again. I am US 6 and I ordered a large. Always check to size guide for Asian sites. "
"They will not provide return address for any returns. They simply stop responding to your emails when you ask to return something. SCAM. Don't use it or you will be stuck with whatever you order."
"i was in need of an online store to get the best dress for an important occasion. A friend referred me to Ezpopsy and i love their outfits. the dress was made with quality material and the design was beautiful. i got a lot of complements when i wore the dress. Their customer care service is very responsive and they have an excellent delivery system. I recommend them any day any time.
"
"Ezpopsy is one of my favorite brands. Fantastic site! I love shopping here. Some of the items can be pricey because they are designer labels but they have a lot of great sales and promotions. I have also used the online chat session with a stylist to help me pick out what to wear with one of the dresses that I purchased from there. Very quick shipping. I was most impressed with the quality."
"Great clothes. Great service.I need more stars! I bought a dress,shirts and a sweater, the customer support was really helpful and I am very happy with the items i bought !! Love love love the quality... especially the the shirts. I would put them in the dryer and they do not shrink at all
"
"Yup, I'm hooked. Where else can you go (speaking as an middle aged XL sized) and find not only clothes that fit, but cute trendy clothes that'll probably never go out of style, good quality- not typical cheap sweatshop made,yes prices aren't that low, but you get what you pay for & if taken care of properly, last longer. The owner and her assistant are super nice, give you encouragement and ideas."
"Beautiful dress. Much better than I expected. Ordered it to wear to a wedding, I ordered the dress in XL,it fit perfectly. It is absolutely gorgeous, it fits true to size and it arrived in a couple of days in great condition.The material was good quality,Really stunning dress."
"I ordered some items on Ezpopsy and to my delight, the items were delivered at my doorstep in less than a month, when I expected them to be delivered in a month plus some weeks. In addition to the shipping time, I was also pleased by the quality of the items, they were of high quality. The items were also affordable, Ezpopsy has a 'LowPrice' and 'HighPrice' section meaning you can shop in the section you are comfortable in. 'LowPrice' section does not mean that you find low quality clothes, rather its just that the 'HighPrice' items are new arrivals that fetch higher prices. Great shop, will definitely shop here again. "
A rep from ezpopsy, Ezpopsy, has responded:
“Dear Megan, I'm afraid you've many misunderstanding with us.
We never charge twice unless you place the order twice.
Meanwhile, if we receive deplicated order from the sam customer, we'll send confirmation email to double check.
It's probably in your spam folder.
We never refuse to refund for a duplicated order. We believe no company will do this.
Please check whether you've replied to our confirmation email via service@ezpopsy.com and let the cuntomer service know you need a refund.
So that we can check and assist.
Thanks.
EZpopsy Team”