"I ordered an appliance from evVive for a party. It was guaranteed delivery within 3-5 days, with a hard date of no later than October 2nd. Although my product made it to the shipping facility by September 27th, the Shipping facility (Safeway) refused to deliver the appliance until the following Friday (October 5th). Because I ordered this item for my daughters wedding reception, and it was forecast to not arrive in time, I had to purcahse locally at a higher price. evVive then charged me $320 dollars becaus I cancelled the order due to their inability to meet their shipping commitment. This was a costly lesson and the first time in over 1,000 Amazon purcahses I got burned. Do not buy from evVive."

"They sent me a defective item and then gave me absolutely no support for replacing the defective item. Reading the other reviews you can see that if the item you receive is fine the evVive review will be fine -- if your item has a problem don't expect any assistance from evVive. evVive requires you to deal with the manufacturer even though evVive has sent you a defective item -- they WILL NOT simply exchange the item. AVOID...spend a little more money with a company that supports their customer.

My initial contact:

Return reason: Defective/Does not work properly?Buyer comments: I would like this replaced. The unit I received has a cosmetic flaw on the front lower left around the GE emblem.

Good morning,??Please send the serial number of the product, as well as photos of the damage, at your earliest convenience. Also, hold on to the original boxes with all packing materials for the time being. Our team would be happy to assist you.??Thank you,?evVive Customer Support

I sent photo

Good afternoon,??We appreciate you sending the photo. In these cases, we advise customers to contact GE directly for support on the product. GE will advise as to the warranty support and/or replacement for the manufacturing defect.??Hold on to the original boxes with all packing materials, and keep us updated on your case with GE.??Thank you,?evVive Customer Support

I contacted GE..sent the following to evVive

Here is a copy of my chat with GE.
They said it needs to be returned to you.

 Joyce: Hi, my name is Joyce. How may I help you?

me: On June 21st I ordered a microwave on Amazon.com from EvVive Home.
I received the microwave on Monday (July 2nd).
The microwave has a cosmetic flaw on the front lower left..near the GE emblem.
I requested a replacement from EvVive home and this was their response: “In these cases, we advise customers to contact GE directly for support on the product. GE will advise as to the warranty support and/or replacement for the manufacturing defect.”....so I’m contacting you!

 Joyce: Thanks for contacting us. One moment please.   
 Joyce: Thanks for your patience in waiting. This is something that is considered cosmetic damage and would need to be returned to the dealer where it was purchased. 

me: Well it isn't "damage" -- it was manufactured that way -- does that still count?
 
Joyce: Unfortunately it would still need to be returned to the dealer. 
 
me: Is there a case number that I can reference to give to the dealer? (Since they told me to deal with you?)
 
Joyce: There isn't a case number. I would just contact them and tell them you need to return it because it arrived damaged.   

me: I'll try again..thanks.

Joyce: You're welcome! Thank you for chatting with me.  If you should need further assistance, please contact us again via chat at geappliances.com. We are here Monday through Friday 8:00 AM to 5:00 PM, EST.

So I provided the above info to evVive Home and received this response:

Good afternoon,??Our Returns team has denied this return based on the photo provided. They are saying that this is a simple smudge that can easily be cleaned. Can you provide any better photos of the damage? That way I can re submit this claim.??Thank you,??evVIve Home Customer Support 

There is no better photo. ..it is not a smudge.
I'm not an idiot I tried cleaning before contacting you....used stainless steel cleaner.
The defect does look like a smudge.....it is what it is...I can't make it not look like a smudge.

You state that you are an authorized dealer.
You told me to contact the manufacturer.
I contacted GE.
GE said to return it to you.
What does it mean to be an authorized dealer if you don't respect the determination of the manufacturer?
Why do you want me to accept a defective product?

Good afternoon,??Unfortunately without a better photo we cannot do anything else at this time?Regards,
evVive Home Customer Support"

"I ordered a microwave trim kit from this company and I was given the wrong information about what to order from my cabinet maker. I was not notified about this from my builder until 30 days after I ordered the product. This company’s return policy is 15 days. I get it, it is past the time frame by 15 days. All I wanted was to exchange it for the correct Item (that cost $25 more) and was willing to pay the 20% re-stocking fee. They said no deal and the manager said no deal and did not even get on the phone and try and help. The item is still in the original box unopened. Pretty bad customer service. Their website said they would respond within 24hours as well. Three days later, I had to call. I would have bought about $1200 more in merchandise, but not now. If they only knew they were dealing with a person building a new home and the builder was interested in how I got the product for such a great price and wanted to use them as well. Guess what, my builder will never get the name of this company. Just because they couldn’t exchange a product.

"

"They seemed to have a great price on an item I ordered a couple of weeks ago (HEPA filter replacement for home air cleaner), but I have heard nothing from them since the order was received. I've emailed twice now and am hoping to hear back soon, but so far I'm disappointed with their service and would not recommend to anyone."

"I was shopping for a Bosch SHX8ER55UC dishwasher. Could not find many online resellers of Bosch 800 plus dishwashers. Saw Bosch had a rebates available, so I decided to look for an induction cooktop and convection oven as well. With all the fake reviews out there, I was not sure who to believe. I almost bought from another seller in Brooklyn, but got a bad feeling about them after listening to a very unprofessional sounding after hours recording. Decided to go with my gut, plus I found an even better price on evVive's affiliated site, designerappliances.com. I checked evVive out on Google map's streetview to see that their storefront matched the picture on their website and that it was not some back alley operation. I was having a little difficulty with the designerappliances.com website on my machine, so I called to confirm stock. The phone representatives were very courteous and professional. I forgot the name of whom I spoke with in sales, but he was very helpful and patient. He helped look up the rebates Bosch was offering. He told me he thought that the rebates probably couldn't be combined, and although I'm pretty sure that these 2 rebates can be combined, I appreciate that he didn't try to tell me what I wanted to hear, just to make the sale. Completing the order on the phone went very smoothly. I was a little anxious when I didn't receive an e-mail copy of the invoice, and my card was charged. I called the next day, and the representative I spoke with pulled up the order, and sent a copy to my e-mail. I waited until the next week to be contacted by the delivery company, as instructed. I got a little nervous waiting, but I received an e-mail from the shipping service last Wednesday night to schedule delivery. The driver called yesterday to confirm delivery at 8:00 this morning, and they arrived this morning right at 8. All items were well packed. The glass cooktop, which was my main concern, was packed inside an additional box with rigid foam. I have no experience with the returns department, but based on the high level of service I received during this transaction, I will definitely recommend evVive and designerappliances.com. From someone who works in the service industry, HVAC, I appreciate when a company tries to do things the right way. Great Experience. Keep up the good work. (On a side note, I ordered a Samsung fridge on sale at Best Buy around the same time. They called to confirm delivery 3 times last week, including Friday to confirm an exact time for delivery Saturday morning. We drove 200 miles to our new house. Saturday morning, Best Buy calls to say they do not have the fridge and that the new delivery date is May 5th. My wife chewed them out and got them to rebate $100 for gas and time. If it wasn't such a good sale price, and evVive had that model, I probably would have cancelled the order and bought it from evVive, now that my eVive purchase has arrived on time as scheduled.) BTW, I do not normally give 5 stars across the board, but I could not find a category that was not deserving of full marks."

"Very accommodating seller. Wife ordered the wrong Miele appliance as a Christmas gift and by the time I opened it, it was past the return date. Although it was out of the return rules time frame, they were very accommodating on the return. Appliance was packaged very well both times and shipping was well communicated by both EvVive and Fed EX Home. "

"Very helpful sales person. Took the time explaining alternatives. My Miele vacuum arrived on time. "

"I purchased a Whirlpool 36" cooktop from Amazon.com which was sold by Evvive Homes and received it on 9-29-11. I opened it to install on 11-16-11 and found it was cracked. Now Evvive Homes, Amazon.com nor FedEx are taking responsibility for this broken appliance. As this model is discontinued by Whirlpool there are no replacement parts available either.
Please donot trust the packaging as I did. Check your product as soon as you receive it. "

"Worst company ever that I found from Amazon. After 1 month, the washer I ordered had not arrived. And all they say was Washer's maker's problem, and kept me waiting. Never EVER buy anything from them. "

"Goor experience, very helpful--no problems."

"I live in manhattan. Purchased a Miele iron from evvive on Friday, they called me on Saturday to make a delivery on monday. I am happy!!"

"I purchased a Bissell Spotbot (spot remover). I opened when it arrived and after trying for 5 minutes i realized that it was not as effective as I thought it would be. I asked for either an exchange (for a better product) or a refund. My claim we denied! This is not how business should be done. I would not recommend purchasing products from EvVive."

"DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS MERCHANT. They are liars and thieves. They made a shipping error and sent merchandise that was not ordered. They sent return authorizations and the merchandise was shipped back. But they refuse to issue a credit. I disputed the charge with AMEX and evVive's claim is that they have not received the merchandise and that they have no knowledge that there was any problem with the order even though we have emails acknowledging the error. This has been going on for months and I have no idea when or if I will get my $1100+ back. BE WARNED!"

"Wow, it was like deja vu reading some of those other negative reviews. These guys are total crooks! They decided to unilaterally swap the product we ordered for another, but didn't tell us right away ... it was only when we called them to ask why our item hadn't arrived the week they'd promised to deliver it that they informed us. Then we had a nightmarish experience when it came to getting the thing swapped for a product we wanted. Their sweet-talking salesman promised everything would go smoothly on the phone and then became completely unreachable when, like that other reviewer experienced, they did not refund us for the first item which they had unilaterally substituted, and then when, months later, they slapped us with an exorbitant restocking fee (which their sales guy had told us we would not be charged.) DON'T MAKE THE SAME MISTAKE WE DID - RUN FROM THIS LOUSY COMPANY!"

"I ordered a piece for a BEST rangehood on 25 July. I called before i made the order on-line to see what the time frame would be. I was told 7-10 days. Today is the 19 of August and i still have not received it. I call a couple of times a week and i get told a different storey each time. I got a message from evVive on Wednesday saying it was going to be delivered between 11am-1pm today, so i had the contractor who is installing the piece sit at my house all day. It is now 4pm and no-one showed. I am currently on the phone to evVive to see whats going on and they are now telling me it will be delivered on Tuesday, 23 August. Learned a very expensive lesson with this company, i am now behind two weeks on a kitchen job. Do not deal with them"