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5/5

2002-09-16

"Had a good experience with Erwin Computers. Ordered a GPS on Friday morning via 2-day UPS and had it on the following Tuesday. Their email notification of the tracking information was a little slow. Called them on Monday and they said the product had shipped.Also said that they send out the tracking numbers 24 hours, not including weekends, after the package has shipped. Got notice of tracking information after I had received the package. Overall I would not hesitate to buy from them again. Their prices are reasonable, shipping rates are fair and did not contact me to buy anything else! I bought from this company mainly due to ResellerRatings.com - Thanks!"

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Overall product shipping and delivery process

5/5

2002-08-19

"I purchased some accessories for my new digital camera from them. Their prices were good, they were prompt in shipping and delivery and they did not charge exorbitant shipping charges to make up for their low prices. I will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-08-12

"After searching on the web for about 2 weeks for a trustworthy store to purchase a new Sony F707 digital camera I finally found Erwincomp. Every call I placed to them was answered promptly. Every e-mail was returned within 24 hours. Their prices were good, and they had every accessory I was looking for. They shipped to my APO address promptly, and without any trouble. They didnt charge my credit card until the order shipped. Overall a great experience, and a store that can be trusted."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-04

"Received my order on time and received exactly what I ordered. The box was well packaged with a ton of styrofoam packing peanuts inside. I received two e-mails, first the order confirmation and later when the package shipped, I received the UPS tracking number. Shipping was a little high, but reasonable. I would purchase again from this company in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-29

"Ordered April 3rd and received April 9th 100% as described by vendor. I originally had concern with vendor based on this sites previous ratings. (2 positive and 2 negative) I spoke with vendor about these concerns; and as typical New York/New Jersey natives; they were defensive and adamant. However, he did point out the fact of them being on Yahoo's preferred vendor list. I am very satisfied with the service and products received."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-25

"Got what I ordered quickly. Good prices. Good order tracking"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

2/5

2002-03-24

"I ordered 4 items on Mar 10, they charged my card the next day. Their site said everything was in stock but after some nasty E-mails to them, I finally got a shipping number on the 22nd, should receive the items on the 28th. The only good thing about them is they do answer their E-mails"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
N/A
Web site being easy to use
N/A
Web site reliability
N/A

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