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Verified
5/5

2010-06-14

"I found ediscountbike.com doing a google shopping search for RockShox forks and was surprised to see they had the fork for about $100 cheaper than anywhere else (20% of retail). Worried they only had 1 review on this site, I decided to wait until next business day to call them and make sure they had it in stock and that it wasn't a bait and switch place.

Guy on the phone was very nice, told his dristributor had 18 in stock, helped me with options of the shock. I ordered it (monday afternoon by now) and following monday got the fork spanking new (wish i gotten it before the weekend so I could have worked on the bike, but order didn't go until tuesday which was normal).
Great price, great customer help...

But wait there's more. 3 weeks later (today) I checked prices again for kicks on google and notice prices have dropped (darn! I knew I shouldn't have rushed my order to get my bike built). Anyway, I IM ediscountbike asking them if they would adjust my price as they had dropped another 10% soon after I bought mine, and they said no problem and that RockShock had just recently lowered their prices, and they refunded me $60 right away.

WHOA! now that's a company that cares about their customers rather than try to make a quick buck. I will definitely shop with them again. Suprised they are so few reviews here...
"

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Verified
5/5

2010-05-11

"Found EDiscountBike.com via Amazon and Google product search and was amazed by their prices. Low and behold, they're located across town from where I live. After a great conversation with one of their employee's, Porter, I got all the insight I needed on the latest and greatest components they had to address a derailleur issue I was having. Swung by later that same day and I'm now on my way to getting my MTN bike tuned for the trails. Sadly, Porter was so good at hocking their killer discount prices that I may be replacing my entire drive train in the next few weeks (going all Shimano LX). Long and short, great biz and if you check them out on the Better Business Bureau they're rated an A+ for a reason.

Cheers,
-Keith
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges