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Verified
1/5

2003-12-22

"TERRIBLE!! CRIMINALS!! NEVER ORDER FROM HERE!!
I HAVE 100% PROOF THAT THEY ADDED $200 OF STUFF TO MY ORDER. THEY STILL REFUSE TO TAKE IT BACK. MY NEXT STOP IS THE Better Business Bureau.
"

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N/A
Ability to determine if a product was in-stock real time
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1/5

2003-12-16

"I wanted to purchase 2 cameras from this compagny, after 3 days no news (email or phone) so I called them up just to find out that they wanted to sell me some memory card and that I could only buy 1 camera. Those people are trying to rip people off be careful...

Stephane Angers
"

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Verified
4/5

2003-11-20

"I ordered the Pentax S4 from them. After one day later, I got a phone call from them confirming order and trying to sell me some other stuff with some ridiculous prices. Refused everything. Shipped on time and received on time. No complaints. I got it at the cheapest price possible.

Only gripe: The guy who called me tried to sell me a card reader and when I refused, he said, rather rudely, that I don't even know what a card reader is. Considering I have 14 years of experience on computers, this is laughable. And this is the only reason why I am 'somewhat satisfied'.
"

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Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2003-11-01

"I am satisfied with the purchase of the Sony DSC-V1 camera. After I submitted the Web order, I had to handle a seller phone call offering more stuff. I agreed on buying one extra item i really needed, the price was fair and everything went smooth, both shipping and receiving expected dates. "

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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2003-07-02

"This is the worst online company I have ever dealt with! The vendor would try to sell you extra stuffs (over-priced - e.g. memory card, they were trying to sell me a 128M memory card for $109, which can be bought at other stores for just about $50) after you submitted your order. That is fine! However, after I requested to return those unneeded stuffs, the process became such a nightmare! My email requesting for RMA# was consistently ignored by the ePhotoClub till I placed numerous phone calls. The promised refund was not received as of today(3 months by now) It ended up that my Credit card company needs to get involveded in disputing for the refund for me.
If the reputation of a company is rated by the post-sale service, then I do not recommend ePhotoClub to anyone if people want to avoid the hassle of returning merchandise!!!
"

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Is consumer focused
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status

5/5

2003-05-02

"I wanted to share my experience in purchasing a Canon S45 digital camera. ePhotoClub made this an easy and stress free purchase. Ordering was a breeze and delivery was on time. Order tracking was informative and the package was delivered in good condition. I used this site and Bizrate to choose ePhotoClub and I'm glad I did. I will buy from them again."

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1/5

2003-04-16

"I ordered a sony camcorder April 3rd. Next day, April 4th, a pushy sales rep. Teddy called to complete the order with intent to sell you more product(over-priced). After all the hassle, I bough a 2-days shipping and Teddy confirmed the product is in stock and shipped the same day. April 14, nothing was arrived and called ephotoclub's customer service. They said order has not been shipped because they have it in stock a day before. So they promised to shipped it right away ahould receive tracking# by next day. April 16, time of this writing, nothing happen. When I tried to call them to cancel the order, they close the store for 4 days. They charged ($500+) to my credit card on April 4th. Till today, I received nothing more then lie. Wish me luck, I can get my money back.
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2/5

2003-03-04

"For some reason these jokers decided they needed to confirm my order by phone. I am out of the country and didn't get their confirmation email for 2 days, and it will cost me several dollars just to call and confirm it.

I was having this shipped to my wife at our credit card billing address so I don't know what their deal is. I do know that I will never shop from them again. When I order off the web, I want a quick, hassle-free order. If I wanted to deal with some sales rep trying to upsale my order, I would have gone to a store instead.
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5/5

2003-02-13

" You really can save money, by buying your camera from here (ephotoclub.com) I payed about $200 less for an Olympus Camedia C5050, than you would pay locally at a large retailer ($609 vs. $799). My experience was basically pleasant and low hassle. They called to confirm the order- and offer ad-on items ( which is done at some well known retailers, as well) but were'nt pushy about it. I recieved the camera three days later-works great. Has USA warranty. I saved money. I'm very happy.
I highly recommend ephotoclub.com, and will deal with them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-29

"I bought a sony dcr trv25 and it was a really great experience with the lowest price ! I strongly recommend purchasing from them. Delievery is BEFORE TIME, least price, no hassle from customer support, very good service and of course the camcorderis really great !!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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