"This company has horrible customer service and product knowledge, and refuses to accept any returns period, even if the issue is 100 percent their fault. Please avoid this company at all costs and order through someone else. "
"On July 24, 2020 I ordered a $300 fan from eComfort. I had a problem completing the checkout process on their website, it failed with an error the first time. I went through the process again and order my fan successfully. They were quick to ship, item shipped on July 25 and was delivered on July 31.
The problem starts with eComfort not sending an order confirmation email... On July 31, I received two fans not one! I immediately submitted an online inquiry to them but got no response. On August 5, I submitted another inquiry and this one was answered on August 6. Jasmin indicated that I could return the second fan but there may be a restocking fee. Since it was shipped directly from the manufacturer, she would have to contact them.
August 30, still no followup from Jasmin so I email them again. She replies on August 31 with an RMA and email stating that I have to pay return shipping! This is a 20lb. box measuring 23x20x12 so about $42 with insurance. Why am I paying return shipping for an item that I didn't order???
Oh well, nice product, fast shipping, lousy company ethics and customer service!"
"I ordered an air conditioning unit May 11, 2020. The unit came it was the wrong unit. Had to send it back and order another unit. It took 10 days for the company to pick up the first unit and another 10 days to get the refund to the credit card. The second unit came wrong unit again!!!!! Had to purchase a third unit!!!! Took 10 days to pick up the second unit and have still not received the refund for that unit. The 3rd unit finally came without all the parts!!! Today is July 7, 2020 and I still do not have all the parts!!!! THERE IS NO CUSTOMER SERVICE AT THIS COMPANY!!!!! Please do not purchase from this company."
"The worst company to Business with.pay 20 more and buy it somewhere else.your shipment will be delivered next summer.so order 1 year ahead.bad company zero customer service.i just can't give -100 rating."
"Order shipped incomplete, after going round and round they said I they would ship the missing WiFi hub, still no tracking number or a way to know if it has shipped. Terrible customer service and follow through from eComfort"
"I ordered an air conditioner, because their price was better than anywhere else. They shipped, and we received the item in 2 days! The shipper damaged it and when I contacted ecomfort.com they immediately, no questions asked, send a replacement and told me I did not need to return the old one. I spoke to the nicest, most helpful customer service reps and am completely amazed at their wonderful service."
"please before you purchase any HVAC or Plumbing from them, you will need to be sure what you are buying, do not believe their recommendations, and if you have any issues in general with a product they will give you hell, and try to blame you and everyone besides for themselves,
finally when it comes to return its not free, they charge you for shipping and returning, so yea try to stay away from them and from PED "
"Unit came damaged and then try to get something replaced or parts sent... It’s impossible. DO NOT BUY FROM THIS WEBSITE."
"A month after ordering and hours on the phone, I still don't have a hot water heater. They claim to have shipped two of them, but the shipper says they never shipped any of them. They don't return calls, they don't send emails when they commit to, they don't re-ship when they claim they will. Worst online ordering experience EVER."
"They are super slow I still haven’t gotten my item delivered and will be shocked if it actually shows up"
"ecomfort.com failed to provide the item I paid for. Tracking status for said purchase says delivered to a place many time zones away from where I'm at!"
"They sell damaged goods and will not take returns, do not buy their products!!!"
"The compnay informed me that I could purchase an AC with R-410 in it. I do not have an EPA licence and found out they are not allowed to do this, but continued to tell me its ok. This is no good. Please review all of your local and state laws regarding Refrigerant purchaing. "
"I purchased a ductless mini-split air conditioner from eComfort.com after about a month of research and quotes from local HVAC companies. I purchased a system at the best price I could find, online, without engaging anyone from eComfort.com. I bought my system on the Tuesday before Labor Day and it was delivered the Wednesday after Labor Day.
eComfort.com had given me very clear instructions on how to handle damage during shipment prior to receiving my order, so I felt prepared to handle this scenario, and knew it was an important step to handle properly.
My system came on a pallet, complete and undamaged. I was able to contact a local HVAC company and have it installed professionally for under $1000. The combination of purchasing through eComfort.com and installation was less than half the quote I'd received to have a similar system installed by a local HVAC company.
I cannot speak to the concerns of others that have had problems with their customer service after shipping damage, but my experience with eComfort.com was outstanding. I would definitely purchase from eComfort.com in the future and recommend others do the same. My online experience with them not only saved me money, but allowed me to get an LG mini-split that is not available to me locally. Outstanding!
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"As soon as I placed an online order I realized I needed 4 filters not 3, I reached out to them through contact us on their site. I was trying to avoid paying an extra shipping charge (which was extremely high for a package that weighed about an ounce anyway). They claimed they never got it and shipped my order of 3 filters. When I contacted them again they basically slammed the door shut. Sorry we never got it and we are getting other emails so..... basically telling me it was my fault. They ****"