"Ordered the package the 9th of January, being the 02/23 it seems a huge amount of time to me.

The support did not reply to two of my complain yet.

First and last time I use it."

"I had the same experience as many others, and the phone number on file with PayPal is a disconnected number (which I notified them about). But they are a legitimate -- but poorly run -- merchant, at least for this product.

I had to file a transaction dispute with PayPal and with my credit card company, as well as open a Support Ticket with DirectSong. I also wrote an email to Bethesda who uses DirectSong as the sole source for obtaining this product, asking them to please make it available some other way. Lastly, I wrote the US Postal Service about the delivery confirmation saying it was delivered but it never got here. They told me it was shipped regular First Class, so no tracking was available, only a confirmation after the fact.

After I looked deeper into this (because I wanted my autographed disks which I paid for, darn it!) I discovered that the composer, Jeremy Soule, is well-insulated from contact by the consumer.

I did some searching and found the following information about DirectSong, although the Support Ticket at www.directsong.com/support is the only and most considerate way to go.

DirectSong is owned by Artistry Entertainment, Inc. whose agent is Max Steiner Agency, in Hollywood, CA. Do a web search on the agency and you'll find them, but you can only contact DirectSong through their support ticket. Being ignored by DirectSong won't compare with how thoroughly one will be ignored by Max Steiner if you try to go through them for this problem.

I ordered on December 15th, and after the first shipment never made it to me (hence, the transaction dispute) they sent a second one, which I received on February 3rd by having it delivered directly to a human-staffed office since they do not offer any kind of signature-required delivery (despite my offer to pay the extra cost for UPS).

To be fair, I did finally receive my product, although a couple of the disks were scratched but playable. I did get the autographed CD jackets, as I'd hoped. I listen to the music almost all the time when I study, and it really is good, in my opinion, and was worth more than what I paid. Ms. Soto who handled my support ticket did reply in a timely manner, and did send a replacement for my order without additional charge to me. But I had to be particularly careful to protect my rights as a consumer every step of the way, taking screen shots and copying the texts of our correspondence in the support ticket.

Next time, I'll probably wait for it to come out on iTunes Store. "

"After purchasing the Skyrim Soundtrack CD order on the 2nd of December 2011 and not receiving it for 42 days, I initiated discussion with DirectSong via their enclosed support section at www.directsong.com/support.

I would like to stress that it is enclosed communication, with no personal email account backups of the data. It remains local to their servers and not visible by public like a forum is.

On the 14th of January 2012 I receive an response notifying me "of manufacturing delays & a huge demand". A request was made to locate my order and ship it.

I sent a further email regarding the location of my ordered item (which still states to be at USPS sort facility LA), and notifying them in a formal email (via their support tickets) of my dissatisfaction with their failure to communicate manufacturing delays immediately, and their failure in fact post the order within the 4 to 6 weeks, as advertised.

I paid £12 Sterling to the Royal Mail on the 27th Jan 2012. I have now received my order and it is the 31st of January. The item has some slight damage from international shipping or UK Customs.

My final point would be that I would not have a complaint about their support communication, usually a response time of 2 days.

Do not buy physical products from #DirectSong if you expect the shipment in a timely fashion. Only buy digital downloads for which I have had no issue in the past."

"I also ordered the Elder package on the 23rd of December. I have not received anything yet. I cannot find any contact information for them. Very shady site indeed!!"

"VERY SHADY SITE.

I tried to buy the 4-Disc Elder Scrolls V: Skyrim Official Soundtrack from them 3 weeks ago, but have not received my package yet.

They DO NOT offer any contact information. I used their help system to try and contact them, but all I got was a message telling me to check their contact page, which is nonexistent.

I do not know how to report websites like this, but my advice to you is always check if they're are a legitimate merchant.

These guys are not.

EDIT: I received my package today, Jan 14, but only after escalating to a claim on PayPal.

To DirectSong: put up your contact information and get on the ball with your deliveries, be an honest business."

"They are the worst website for getting information back. We order product back in November and still haven't seen the product. No phone number and very tough to find an email address. My wife ordered the items and I said never trust a website that doesn't give out any contact information. Looks like something we orded five weeks ago won't be here in time for Christmas. I don't have the gifts to give to my Nephews now."