"SCAMMERS! Seriously, you're giving your money to a random guy in NY. I just got a bogus tracking number and after 5 calls to the company, there is no money returned and no product. This company should be shut down. They're not real!! "
"I ordered $1000 worth of pendant lights on 7/28/14. I am writing this on 8/19/14 while on hold with them. I have been on hold now for 45min. This is the 3rd time around going through this routine with them. They keep telling me it's on the way which has been a complete lie so far. DO NOT BUY FROM THESE PEOPLE!!! "
"I ordered a rug from this company and they emailed me back saying that it is on back order for 4 weeks. I wanted to make sure they it will be no later than 4 weeks so i gave them a call. After waiting for 40 minutes somebody finally picked up the phone and said that it will not be shipped till October 15th. Since i needed the rug sooner I asked them to cancel the order. I didn't hear back anything to confirm the order has been cancelled nor did I see it in the credit card transactions. I called in again where the rep started talking bad about the other rep who did not cancel the order and then he started hitting on me and asking me personal questions. This completely creeped me out. I ended the conversation in a firm tone asking for my money to be refunded and that I am not interested in having any other extra conversation. I checked in with my credit card company and they had still not refunded the money back. I have put in a dispute now and have asked the credit card company to resolve this. I am so done with them that I don't even want to give a call back and talk to their creepy sales reps. This is the worst experience I have ever had in my life. The most unprofessional company where they are out there to take your money and harass the hell out of you."
"wish I would have read review before I placed my order....Same story been waiting a month and everytime I call it gets pushed back to next friday. No where on website does it say instock requires 4+ weeks. DO NOT BE FOOLED BY PRICE. NOT WORTH IT. what kind of company operates like this. "
"Let me start by saying this company has an "F" rating on the Better Business Bureau. I purchased four pendant lights for my kitchen and dinning room. After two weeks of hearing nothing, I called the company to see when I could expect my delivery......They don't answer their phone, you can't leave a message and if you do get put on hold be ready to sit there for 45 minutes. After several attempts through email and calls, the lights were delivered a month later.
I opened the boxes only to find they shipped my lights in the wrong finish. Again they wouldn't take my call, insisted I send an email which again went unanswered. Finally someone sent me a return shipping label (because they wanted their product back) and assured me once they receive the lights they will issue a full refund.
7 weeks later I haven't heard from them and I'm out $800. I'm in the middle of filing a claim through my credit card company, but do yourself a favor and stay away from these guys."
"I guess I should have read the reviews first. Moving into a new home and trying to redecorate. Ordered a ceiling light on July 3 and got immediate order confirmation. Did not hear anything else for 2 weeks but was charged so I called and asked where is my order on the 16th. Told it was shipping Friday. Became suspicious so I googled their ratings. Found the tons of negative press. I called back to cancel my order and was told I would be refunded within 3 business days. Today is 7 days later and I had to call back and ask where is my refund. This time I got an email that the order was cancelled. Waiting to see how long it takes for a refund. So far, all they did was charge my card and do nothing.
Price on the item I ordered was great but these guys seem to be missing the concept of service. I will order somewhere else and pay more to get what I want quickly and get acceptable customer service."
"I ordered a pair of sconces for a bathroom remodel. I received no further contact from DDU for a month, till I emailed asking the status. They responded within a few days to say it should be to me in 2 weeks or so. 2 weeks later still no lights, I contacted them again and they said sorry, the manufacturer never received our order. You will have this in 2-3 weeks. Now 2-3 weeks later they tell me I have to wait another...you guessed it 2-3 weeks. So I asked to cancel the order. They said they cannot cancel the order till they receive the lights! You have to be kidding me. Do not order anything from them!"
"I placed my order and received confirmation. I waited two weeks and nothing showed up. I was a little nervous at this point, mostly due to some of the reviews that I came across on this website. I decided to call. The wait time was a bit excessive but the person on the phone was able to supply me with online tracking information after providing my order number. He also mentioned the tracking number was emailed to me. I later found out the tracking was really sent but for some reason made it to my spam folder. I do love the fixture and would recommend this site and the fixture to others."
"I placed an order 6/26/14. After a few days I realized I hadn't received shipping information so I called for the tracking information. They stated the items wouldn't ship for two weeks. Note that all of the items stated 'in stock' on the website. After this time passed with no update called again only to be told they should receive it next week (three weeks after order placement.) When I questioned them about the 'in stock' status on the site they states it meant it was in Stock at the manufacturer. After reading the reviews and seeing this may drag on for a while I cancelled my order. Stay away. "
"over all experience was good. got my my product, took a little longer than im used to. But the prices cant be beat. Will use them again, for sure!"
"I placed a $519 order on 4 May that seller said would ship within 2-3 weeks. Started writing to inquire about order status after 4 weeks and kept getting the same vague, non-responsive answer . . . which was basically that they expected it ' ... by the end of next week ' and that they would send an email when it ships. After 5+ weeks and 3 broken promises that they expected to ship by the end of next week . . . reminiscent of Joe's Crab Shack i.e., Free crab tomorrow . . . cancelled the order. Then they said they could not process the credit until they confirmed that the order had not shipped!! Thankfully, I used PayPal and filed a claim. PayPal helped me get my credit. Bottom line is that this seller wasted my time an got to use my money interest free for 2 + months. The absolute worst on-line shopping experience I've ever had. Caveat emptor!"
"Worst service ever, do NOT use this company!! I ordered something four weeks ago, was told I would get it within three weeks. Called at three weeks and was told it shipped yet no tracking number. Called in week four to find out where it is and was told it never shipped! I cancelled the order but now I still need to find the item I originally needed right away. SO SHADY!!!"
"Oh, no!!! I wish I checked out the reviews before I placed an order. I put an order in and my account was charged immediately. I was concerned and was told my light fixture would be shipped in 2 weeks. Two weeks went by and I called again. Crystal, who does not like to give her name, "It doesn't matter what my name is!", told me it would be shipped at the end of the week. I call again and it should go out today, but am told that it is a Jewish business and will close early today. I do not even have verification that they even have the product. I asked that if still has not "gone out" by next week that I want a refund.
FRAUD ALERT!!!!"
"FRAUD ALERT!
I ordered 4 lights totaling $540 and have received nothing. My account was charged right away and no delivery has been made after a month. Calls to this company have gone nowhere.
Do not buy from this web site! Buyer beware! They are total frauds."
"FRAUDS!!!
We never received anything but B.S. about "it's coming soon...".
We ordered Hinkley lights from them. Later we found out that they are not authorized to sell Hinkley products. They can't get them. They can't sell them. Frauds!
STAY AWAY!!!"