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Verified
5/5

2004-03-22

"I was searching for an older style of Smart Media card and found them in limited quantity on the d-store website. I crossed my finger and order three, but the following morning got an e-mail saying the cards were now out of stock. I figured at least the d-store had been honest about having a limited quantity before I ordered.

Two days later a personal e-mail from Pete at the d-store came letting me know that someone had returned three of the same cards and asked if I still wanted them. These particular cards are hard to find so I said yes.

My order arrived quickly, the cards were still factory wrapped and they worked great. Thank you, Pete, for such great service and caring about the needs of your customers. You’ve earned my business.
"

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Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
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Delivering products damage free
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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Speed of web site

2/5

2003-08-31

"This item was ordered on Thursday August 28 after 2PM. I was billed for UPS Next Day Air Early AM, at a cost of $57.78. The item was shipped on Friday and will not be delivered until Tuesday Sept. 2. Part of the delay was due to the Labor day holiday. They would have been better off shipping regular UPS and it probably would hve been delivered either Tues or Wed. at a cost of less than 25% of what I paid. I feel like I was ripped off paying for a service I did not redeive. The company should have advised me before they shipped it out. Barry Leif"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-08-11

"Listed camera on web site as "in-stock" but when i called 2 days later they said backordered, maybe in next week. The web site said "in'stock" when i called 2 days after. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-22

"My order of a IBM 1 GB Microdrive came quickly. I am glad that I bought a PCMIA with it as it was slightly different than that for compact memory cards.

The Microdrive has performed well with my Coolpix
5700
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-08

"I was leary about ordering because the item was at least $70 cheaper than everyone else. I placed the order, received confirmation, was notified when it was shipped and was received within the shipping window as ordered. I will not hesitate to send another order their way in the future. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-03-26

"I've ordered twice from them and generally they were good experiences. But, the first order had 1 item backordered (qty of 2). They did not meet their expected date to fill the backorder and did not notify me of such. An inquiry gave me a quick response but no firm date. When I finally received the backorder there was only 1 of the item (I ordered 2) and I'm not sure if they'll take my word that I only received 1 as the enclosed invoice seems to indicate 2 were shipped. I say seems to indicate because the invoice has all items I ordered with the backorder items highlighted... who knows. Anyway, I'm annoyed because of that, and annoyed that they charged my credit card nearly 2 months ago and the order is still incomplete.

Update 4/3/03: After notifying them that they had only shipped one item when I had ordered two, they quickly said they would take care of it and I received the second item yesterday. My faith is restored and I would do business with this reseller again... provided the items are in stock!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-13

"Very Satisfied,
Ordered a camera battery and an IBM microdrive.
Got both in a matter of days.
So I now ordered a battery pack kit for a Coolpix 4500 digital camera. Ordered it yesterday and got an email from UPS today saying it ould be delivered tomorrow.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-08

"Ordered 340MB microdrive (whitebox). Excellent price, and microdrive received the next day. Everything as advertised, fast shipping, and friendly when I called to verify the order. I would recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-18

"Ordered a 1GB IBM Microdrive, bulk packaging version. Got it two days later, in excellent condition. This is the second microdrive I've ordered from them thus far, and I'm very satisfied. I'm still amazed with how quickly it got here."

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
Is trustworthy
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-08

"Purchased an IBM 1GB Microdrive and a USB compactflash Reader on 7-31-02. The salesperson was very helpful. He mentioned a card reader that would accomplish what I needed at a significantly lower price compared to the one I thought I wanted. He was very professional and helpful. I received the items 8-7-02. The total experience with d-store was very satisfactory. I would buy from them again.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-07-18

"I purchased an IBM microdrive from their website. There was a problem with my credit card (Bank's fault) so they promptly contacted me by phone. When I resolved the problem they had the order shipped the same day. The people I talked to were all friendly and professional. I'll do business with D-store again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

2/5

2002-07-02

"I purchase a Cannon S30 from their store. I received it on time. Everything looks like it's factory sealed, except the camera. Someone had already used the camera. The camera had the battery installed and a 48 meg card in it with pictures of the store. They shipped me a demo. Called up customer support and they said that all they can do it give me a $20 credit or have me send the camera back for a new one. This blows but I guess it happens."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-04-01

"Good company. good tech support. only drawback is tracking shipment in that I got the tracking number after talking to tech support, not as a UPS e-mail as the salesman told me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use