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5/5

2021-08-24

Great products-Great service

"I've been buying my motorcycle helmets and gear here for many years. Always great selection and the crew delivers great service.
Today I needed a rear tire for a Harley Davidson Electra glide.
They had the Harley Davidson Dunlop tire in stock. I brought my rim in and the manager himself, Jeff installed it for me. Jeff cares about his customers and gives outstanding service.
BEST PLACE FOR TIRES AS WELL AS ALL THE GEAR YOU NEED!
"

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Verified
5/5

2021-07-04

A very good experience

"I was there to pick up my riding pants and jacket ordered a few days before, so I take advantage and get a couple of items, shop is not big but has enough choices , staff is helpful, so it was an easy shopping. "

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Verified
1/5

2021-06-08

Mask still a big deal

"An arrogant sales ask me to put mask and i told him im fully vaccinated and he said its required. I ask if the store has mask to provide and he strongly said NO. This is obviously not Jeff. The guy with the earings. Rude boy. This is just recent and most stores now lifted the mask as optional"

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Verified
2/5

2021-05-28

Salesman literally talked himself out of a sale

"Went to purchase a communication system for a helmet, literally had it in our hands to cash out, when the salesman took it, said he could recommend one that cost less money. He put the one we grabbed back on the shelf, then started talking about the other ones they had in stock and ultimately said he recommended one that was more than $100 more expensive than the one we initially had. He literally talked himself out of a sale. WTF. We would have happily purchased the one we had, and he literally took it away from us with the idea of saving money and tried to unnecessarily upsell on something we didn't want or need. My girlfriend and I went and purchased one on Amazon instead."

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Verified
5/5

2021-04-27

Jeff and Alec (spell correct?) are simply nice and quick!

"Jeff and Alec are very knowledgeable, efficient, and nice. On a busy Friday afternoon there were so many customers. They both were so nice to everyone including me. I didn't have to wait very long to be helped. I will definitely go back as needed. "

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Verified
5/5

2021-04-17

Excellent and knowledgeable Staff

"I had an excellent experience shopping at Cycle gear. The staff were very knowledgeable and were able to honestly recommend certain products. They were out of stock of a jacket, and when asked, immediately called another store to have it delivered. Within 4 days I had the jacket that fit perfectly. I would highly recommend cycle gear in Manchester. I don’t see customer service like that anymore which my experience so good. Will definitely be going back for future needs!"

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Verified
1/5

2021-04-02

Was followed

"Felt uncomfortable..was followed "

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Verified
5/5

2021-02-25

Two thumbs up at Cycle Gear!

"I’ve always had a great experience at this store and would recommend it to anyone who rides. "

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Verified
5/5

2020-10-08

Excellent Service!

"I was buying myself a helmet as a birthday gift for my partner! He would like me to ride with him, but I have no helmet and no idea how to buy a helmet. Andrea was extremely helpful in finding the size, style and price that I was looking for. Thank you Andre!"

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Verified
2/5

2020-07-30

Customer service is terrible

"I went in store order a product they told me they will call me in 3-4 days it was Day 7 and I’m the one call to find out if my part was in and to my surprise it was there sitting down . Went back to the store to pick up my part son I’m the counter 3 employees standing around and one was helping a couple looking up some items ai was standing there for 10 mins for one of them to ask me if I’m all set .. I drove from the other side of time before I thought this place was better then the rest of them but I was so wrong smh "

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Verified
5/5

2020-05-16

Awesome

"Their customer service is amazing and they are really knowledgeable "

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Verified
5/5

2020-05-02

Great customer service, friendly and knowledgeable!

"Had a very pleasant experience. "

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Verified
5/5

2020-03-13

Excellent

"Employee was knowledgeable "

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Verified
5/5

2020-03-11

Great return

"Returned pants- did not fit right. No problem in the return. "

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Verified
5/5

2020-02-21

Excellent customer service

"I went to Cycle Gear to buy a full-face helmet for my girlfriend. In my shopping experience, I was able to ask staff questions and they helped me out with no issues at all. I received great customer service from all the staff that I was in communication with. Thank you Cycle Gear Manchester!

PS - my girlfriend loved her helmet
"

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