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Verified
1/5

2020-03-05

Lack good customer service

"Waited 20 minutes to get helped out because both cashiers were making “small talk” with customers that have already paid."

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Verified
5/5

2020-02-25

Excellence

"The employees were very helpful and informative on the products. I had audio set put on my helmets and a battery for my M/C!!! Great prices!!"

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Verified
5/5

2020-02-25

Excellent Customer Service

"Im a big fan of customer service which for some reason is scarce these days. From the minute I walked into the store till the minute I left I Received top notch customer service. The gentlemen in the store were extremely welcoming, polite, knowledgeable, and helpful. I will be shopping here often. Thanks Cycle Gear!"

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Verified
4/5

2020-02-24

First time motorcyclist

"They were very helpful in acquiring the items I needed and helping me stay within my budget."


Verified
5/5

2020-02-23

Crazyhorse

"I was looking for a motorcycle cover and there's wasn't what I wanted on the shelf I asked the person working that day if he could help me I told him what I was looking for and he sure about 3 minutes later I had what I needed great service thank you "


Verified
5/5

2020-02-21

Very good

"I like they are very confidence."


Verified
5/5

2020-02-21

Always great service.

"The staff at Cycle gear are always very knowledgeable, helpful and friendly. "

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Verified
1/5

2020-02-17

Cashier or manager needs a job they can handle.

"Cashier couldn't remember me or my motorcycle 30 minutes after I left my tire and rim to get a new tire mounted. Its not a busy store and wasn't busy when I was there or anytime before and my bike is pretty unique with a right angled valve stem making it even more easier to remember - Honda PC800 -rnot many around. Left the tire and rim around 5pm - they close at 7pm. I called the next day at 3:45 pm to get status and same guy again didn't remember me or my tire. Top it off the tire was not even worked on. So then he said "It will be done in an hour, how is that for you?" I'm thinking WHAT! After the tire being there all day he talked to me like I had just gotten there and dropped it off. So I said it will have to be ok (no choice) and asked him to call me when it was done - I received no call. I called an hour and a half later and someone else answered and apologized and said that should have never happened ands that the tire was ready. When I picked up the tire the guy who forgot everything was helping me and pretty much treated me like I was ordering burgers at a fast food restaurant. I won't go back to Cycle Gear or at least the Fresno store."

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Verified
5/5

2020-02-09

Good staff

"I like the honesty of the staff and not trying to push for the most expensive items. "


Verified
5/5

2020-02-02

"I like the Visalia location better. Blackstone and Ashland has turned into a shady area to go too!"

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Verified
5/5

2020-01-30

"Seth greeted me right away and then guided me to the things that I needed. He was very helpful and knowledgeable."

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Verified
5/5

2020-01-12

Knowledgeable staff

"Just purchased a Shoei Neotech 2. The guys were very helpful and answered all my questions. "

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Verified
5/5

2020-01-10

fresno Cycle gear

"Very knowledgeable and professional staff"

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Verified
5/5

2020-01-07

In and out the door

"Easy buying got exactly what I needed and I was set all in under 5 minutes. Got a battery and a ram mount!"

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Verified
5/5

2020-01-05

Always excellent

"Always a great experience"

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