"I have been going to the Hiram store for the past 2 years and have always experienced good customer service ... today was different for some reason. I was in the process of purchasing some new motocross boots and noticed that the pricing on the boot itself (manufacturer's price tag attached directly to the boots) was $20 cheaper than the listed price. When I went to purchase them I was informed that Cycle Gear could not honor that pricing since it is set by the manufacturer. While that is a "tough pill" to swallow, what was very surprising (based on previous experiences in this specific store) was the very short and curt attitude from the young gentleman behind the desk ... he was not helpful nor understanding at all. It has always been my experience in the past that the seller should honor the price that is listed on the product ... it is not the consumer's fault that it is different than what is in their system. If you expect the consumer to pay more than what the product is listed for, then there needs to be a better explanation as to why there is a difference ... in this case that wasn't explained at all, was just told "that is how it is". I left without purchasing the boots and will not visit this specific store again and do wonder how Cycle Gear sets their pricing? How can they justify a $20 price hike on a $140 product when the manufacturer of the boots set the price to begin with ... or if you are going to do that, then at least be smart enough to remove the cheaper price tag. "

"Went it, I knew what I wanted already but any questions I had were answered and I got help getting the jacket down I wanted "

"My favorite store. They have lots of inventory and the staff is very helpful and friendly. "

"It was great very nice people "

"No better place to go for your gear"

"I believe Thomas helped me out when I went in looking for a helmet. I was not sure about the measurements and he was very patient and helpful in my process of finding the perfect option. Thanks, guys!"

"I like the guys/gals at cycle gear Hiram because you can talk to real people who actually know about bikes and can give you accurate info and help."

"New Cardo speakers installed, I’m very pleased."

"I visited the store two days in a row at closing time. I received excellent customer service from all of the staff. There also happened to be the same other customer in the store both days as well. It was almost like a family reunion. Just without all the unpleasantries that family brings. I will be doing much more business here. Thanks staff!"

"As always cycle gear rocks"

"Every time I go to Cycle Gear, the employees are excellent in helping me pick out what I need, especially Bailey. All are great! I shop there frequently! "

"Need a bigger selection on different writing styles and types. Gear always seems to be very limited. Good quality but good service and they can order most anything"

"Nice friendly staff good selection"

"Guys and ladies are very knowledgeable and most important to me very down to earth I love how they never pressure you to buy anything. Even though it's not the closest cycle gear to me I make the drive because of their staff. "

"My wife was trying to find some gloves. Employee was glad to show her where they were and she bought them"