"still waiting for my case before i comment."
"Coolcases.com is great, they shipped my order of 3 fans and 3 tails with 2 fan guards on the same day that I placed my order. I also requested USPS priority which they did for me. That was a really warm feeling. Jim helps out and replies to my emails and inqueries asap. He makes you feel like you are buying from a mom and pop store.
I recommend buying from coolcases for anyone."
"I really wanted to give this company a good review. However, after about 4 months of waiting for the final parts of the order to come in, I have had enough.
I have been waiting for 4 months for a simple $6.00 HD hanger for the case I ordered (over $200). The part never came in. Moreover, I never received any update unless I first contacted them.
Finally, Jim gave up on receiving the part, and said a refund was in the mail ($6.00, whoop, hardly makes up for the fact that I can't mount my 3rd HD). That was 3 weeks ago, and I have heard nothing since.
Jim is a nice guy, but something is amiss if the customer has to pester for 4 months to get any information."
"Super communication and customer service...great prices and timely, well-packaged orders. What more could I ask for?"
"Great Service!! Product was EXACTLY as their website described it would be. Great company, wish more of them were like this one."
"Great company. Great experience. I was looking all over the net for some round IDE and floppy cables. Lots to choose from, but everybody had outregeous shipping prices. Once company had the floppy cable for 4.95 and shipping was $6! Ordered the cables on Thursday, they showed up Monday. Selling price was $21.90, shipping was $4.00 via USPS Priority Mail! The actual shipping charge on box shows $5.40! I feel so bad, I'm going to send them the other $1.40!!!! I will definitely be back!"
"I've ordered three Addtronics cases from Jim at CoolCases over the past few years. Jim is great to work with, and really takes the time to find out what you are looking for in a case. Addtronics cases are especially hard to find, and it's nice to know there is a high quality outfit from where to get them. Now, these cases are on the expensive side, but they are the best. And CoolCases is the best place to find them. Jim also sells other cases, but my personal favorite is the Addtronics.
Jim has a top notch operation, and you won't go wrong purchasing from him. "
"best customer service I've had from an online merchant. excellent craftmanship and will definitely order from them again."
"I haven't had the opportunity to come back to this site and post a comment about Jim and his business because I've been so busy with work, etc.
But I just had to.
Coolcases.com is a top-of-the-line business. I am more than pleased with the case that Jim custom built for me.
He's a stand-up guy with an honest approach to doing business. I completely enjoyed every step of the ordering process. Jim got on the phone with me and took his time talking to me, making sure I understood everything I needed to about the products he sells.
Absolutely a wonderful experience - thank you Jim - and I would highly recommend Jim at coolcases.com FIRST before you shop anywhere else.
Thanks again, Jim. D. Garbeil"
"bought a case from coolcases.com last year. a very honest business that puts out quality product"
"The ordering process was very personalized and very detailed. You can just sense Jim's joy in doing his line of work. Simply excellent. "
"So far, Coolcases.com has been one of the best internet buying experiences I have experienced in a long time. I was under a very strict deadline and when colorcases.com sent a damaged item and refused to deal with it, coolcases.com stepped up to the plate and took care of business. Thanks guys!"
"Great one on one in trying to make up my mind. Jim has the patience that you wouldn't believe. I changed my mind several times before I ordered and it didn't even phaze him. Once I did order, everything was quick and professional. Best I have ever dealt with. I ordered 2- FS020's..(They are awesome!) Thanks!!"