"These slippers are quite possibly the worst product I have ever received and the customer service was equally as terrible. They started getting holes and were damaged within a month or two of wearing them. When I contacted customer service after about three months of wearing them (just to make them aware of the issue I had with the quality mind you, not for a refund or exchange) they asked me for pictures and the order number, which I sent them thinking this was just for verification. They essentially said I was being dishonest about where I wore them and came across as very rude. They were not professional in any way. So now I have an issue with the quality of the product AND I'm being told I'm not being honest? I live in the Northeast and would never go outside in fabric slippers, especially in the winter.

At this point I was frustrated with the customer service response and proceeded to write a review and sent another email asking for contact information regarding a customer service complaint. I received another rude reply, deriding my review and I was told that the issue was getting handed over to the owner.

So now the owner contacts me and I'm thinking that he will be professional and courteous. It turns out he was equally as unprofessional and crass. He didn't seem to understand why I was upset or what I wanted and it seemed as though he didn't even care that I felt I was mistreated by his staff. I tried to be very thorough in what had happened and that my intentions were pure and that I just wanted to notify the company of the issue I had with the quality of the product, not knowing if similar issues had been presented by other customers and reiterated that I, in no way, was looking for a refund or exchange. Basically, I just wanted acknowledgement that I had an issue and was looking for a professional response, if any response at all. He still seemed to not understand why I was upset and he was still coming across as crass and unprofessional.

I sent the initial complaint as more of an FYI and certainly had no idea that things would escalate to the point they did. Furthermore I feel that if customer service had just handled this issue in a respectful and professional manner to begin with, then I would not have complained at all. The product started to deteriorate within the first month or two of wearing them. Apparently you can't inform this company of an issue (even when your intentions are pure) without getting backlash. I would understand if I wanted a refund or exchange and the company was trying to give me reasons for not allowing it but again I never asked for that.

Overall, when I first got these, they were awesome. They were warm and looked cool and felt like walking on a cloud. I took pictures and showed everyone my awesome slippers but that clearly didn't last long. The quality did not live up to my expectations and the hassle that I went through with customer service caused me to have a panic attack and no one (especially not a person whose job it is to take CARE of a customer) should cause that on another person. If you purchase the slippers as an occasional wear and for novelty, then I'm sure you will be satisfied. However, if you plan on wearing them daily or have to deal with customer service, then you may want to rethink this as a purchase and choose something else. "

"I've now place several orders with buyhappyfeet.com and have been happy each time. I'm sure I will order more in the future. Great product and customer service."

"I got my first pair as a gift and loved them so much I bought myself another. I wear them everyday !"

"See above ,.... They're are the best!!!!?"

"Still haven't received the shipment after 12 days God knows how many more days it'll take"

"arrived early and good quality"

"My order arrived on time. Most comfortable house slippers I've ever owned."

"Hi, the 3 pairs of slippers I ordered arrived in a timely manner and in excellent condition. The order was accurately filled and shipped.
Thank you,
"

"I've been buying Happy Feet for several years. Never disappointed.
"

"Ordered slippers as a gift & did not receive them. I tried to get a refund & was given the run around. After days of emails I finally agreed to have them reshipped only to receive an email the following day that they were out of stock. I did finally get a refund for the slippers but not for the postage. Absolutely ridiculous. "

"I ordered the bulldog open backed slippers in a small/medium. I wear a women's 9 1/2 and they were a little snug but if I went to the bigger size they would have been too big. I received the slippers fast and was super excited to get them. My complaint on the slipper is poor quality. I didn't even wear them an hour and the bulldog's nose had fallen off. Poor sticking and assembly. "

"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"I love Happy Feet! They are so warm and comfortable, and the sale allowed me to get three for the price of one thank you Happy Feet."

"I needed to change the ones I got cause they didn't fit. Their support was on top of it and despite my numerous screw ups, they helped me out!"

"Good product and fast shipping "