"They are not trust worthy at all: Its been a month and no show: They dont answer calls and have to leave messages and dont return calls either: They dont reply on emails either: The only time they reply is if you enquire about an item you interested in buying - very keen to take your moneys: STAY AWAY FROM THESE PEOPLE: The people posting positive comments are probably themselves. They are that dishonest and unreliable STAY AWAY EXCEPT IF YOU WANT TO LOSE YOUR MONEY!! Take note I have phoned snd send emails no response"
"I wanted a Nolan N100-5 in a 3XL with the Fade design. Revzilla said it wasn’t available (2XL was the largest). But I found it at burnoutitaly.com. I got it within 2 weeks and exactly as promised. Don’t know what to say about other’s bad experiences but mine worked out just fine. "
"After placing an order for two jackets, both of which were "in stock" I ended up waiting for 5 weeks thinking my order will be shipped soon. The order was in "Processing" state all this time and their support kept feeding me lies like this:
- "Following on from your enquiry we are still awaiting the manufacturer to send your item/s. We have requested an update and I was informed that they are experiencing some delays but they expect to fulfill the order in the next few days. We should be able to send your parcel within the next 7 working days."
- "Unfortunately your order is still running late, because there was a delay from the Distributor. Your Revit GT-R Air 2 Jacket is ready, we are waiting for Revit Vertex Gt Jacket that will be stock again on 29th March 2018. Then we will be able to ship your parcel within 7 business days. We really hope that you can hold off until that date."
In the end I requested a refund but felt dumb believing their words and waiting all this time. "
"Every order I have made with them was screwed up some how. This company is an Italian hot mess. Inventory stated is bs, waited months for restocking. Not dishonest just horrible stocking and shipping. Will not order from them again. They refunded part of my last order and didn't refund part of the shipping so the remaining order cost $45 shipping for a 10 inch shoe box that was the wrong color. Good job "
"Purchase a crash helmet brake light does not work I'd like to return the item. But they insisted on a vidio what's the point of a vidio it doesn't work and that's all there is to it. Any way I made a vidio and sent it they said 1 to 2 days I will contacted that was last week. DO NOT TRUST THE COMPANY. BURN OUT ITALY"
"Crap crap crap company no helmets paid 1000.00 and expidited shipping and over a month nothing but excuses!!"
"I didn't expect to have to pay custom taxes when ordering from burnoutitaly.co.za, in South Africa. I refused the parcel as the customs offered the option to return it. However, Burn Out Italy refused the parcel and did not refund me."
"I ordered couple item from burnout italy. About a week later, I got an email from Vincenzo saying one of the item was unavailable. No problem... I emailed him back immediately and asked to cancel the order if that was the case. I don't hear anything from these people for 2 days and I finally get an email saying it's already been shipped previously (it wasn't based on FedEx pickup time). They changed my order then ignored my cancel request... best part? They over charged me on the item they sent and when I pointed this out to Vincenzo, I got no more replies. Horrible company. Horrible experience. They seem to dangle low prices then tries to screw you after you order. "
"* I dont want anyone to be facing the same problems that I've faced with Burnout Italy. They lie to the customers saying that it is 2 days shipping while it is usually 2 weeks shipping. It takes them 2 14 days to ship within such a small country as Italy. What they really do is they work through dropshipping. They ship the stuff from CHina, saying that it is shipped from Italy.
* They dont show the VAT tax which makes one think that the prices are lower.
* They never answer the phone calls.
* Vincenzo apologised but never offered any compensation.
I wouldn't recommend using that store to anyone unless you want your parcel to be delivered in a months from now."