"I ordered my HP Notebook and a week later the free shipment by Fedex was still pending. I called and the gentleman had me hold while he looked into it. After a few minutes he came back on and said it would ship that day. It did. I've had it for two weeks and it works wonderfully. I'm very satisfied all the way around. Yes, I would do business with them again."
"After reading a lot of the reviews I was nervous about buying from brandnewdealsusa.com but the reviews were all old. From 2014 was the newest one I found. I emailed them right after I ordered my 13 pieces set of Viking pots and pans and they got me a tracking number right away. I had the order within 2 days. Everything was brand new and in new packaging. I am very happy with my purchase. They really took care of me and I am glad I gave them a chance. "
"I ordered a 65" TV. For Two days the order read "waiting approval". I contacted my CC company to ensure the charge was approved. I called this website to ensure they got payment. I was advised by phone rep they don't bill until they ship. I asked when it would ship. After looking up the order, he said in two days. After two days (4 days since placing the order) they emailed me that they are out of stock and cancelling my order. I also seem to be getting a large amout of SPAM since ordering with this company."
"no communication, no respond, nothing absolute dead company. just a website , I do not trust this people."
"DON'T WASTE YOUR TIME WITH THIS COMPANY!!! Ordered a Yamaha home theater system on Nov 13th, 2014 and setup Paypal payment. Received one automated email of my order that day but never heard from them again. Called several times and left messages and sent several emails but never got a response. After 30 days my PayPal authorization expired. Never again!!!!"
"Ordered a tv from them. Received in the package and could tell from the box it was going to be damaged. Sure as expected, the tv had a 1 inch crack in it and a "film" across the screen. It would not give anything but snow on top of that. Also, a couple of parts were missing for the base. Attempted to return the tv only to be stonewalled and lied to for many weeks. Finally had to dispute the charge. Worst Customer Service and Return Departments ever. Terrible company that NO ONE IN THERE RIGHT MIND should order from."
"Ordered the JVC EM37T HD TV on the 11th of October. After 2 days, there was no update on the website so I called and was told it would go out the next working day. Website still not updated after 2 more days to called (left a msg) and emailed. No response until the 16th when I received both a UPS notification that a shipping invoice was made and an email response from company saying the TV was on it's way. Later that day, UPS updated their site that the package was picked up. Followed the UPS trail day by day as it went from state to state. Stayed at Atlanta Ga. for 48 hours. Not sure why but got to Florida on the 19th and to my door by mid-day on the 21st when it was estimated to arrive. I had gone on-line to see reviews of the company and was not happy to read most of them but it turned out OK for me. TV in perfect shape and a great price and we are enjoying HDTV at the moment. "
"Worst most frustrating company I have ever dealt with in my life. They don't answer their phones, don't answer emails other than to say your product will ship tomorrow and you'll be given tracking info then (which has happened to me 3 times in the past 15 days). Still have no confirmation that the 55" TV I ordered will even ship to me but they were definitely quick to charge my credit card (over 10 days ago and the product still hasn't shipped). I was also told over the phone when I tried to cancel my order that I cannot cancel it because the item has already shipped (though they are unable to provide any tracking information). Do NOT buy from these people....somebody should shut them down as they are borderline scammers.....wish I could give them negative 20 stars...."
"Warning!!! Do not buy from this company unless you want to risk getting a damaged product or deal with the worst customer service I have ever experienced.
No one returns calls and their response to emails takes about a week. They sent me a broken TV and then made me pay for return shipping to get my money back (and then only thru a Paypal dispute).
Note that others have also posted negative comments regarding this seller and many show similar problems with broken or damaged items and poor customer service.
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"Ordered a 60" JVC tv from Brandnewdealsusa on 8/16. Got a confirmation email but no follow-up tracking email. I registered as a member but no order was recognized. As with other reviewers I called their number multiple times and days to only go to voicemail. Finally called and spoke to a person who said I'd get a tracking number "tomorrow". After 2 days got a tracking number to a company who when called had no order under that number. Back to the voicemail exercise finally got a tracking number from FedEx. When TV arrived it didn't work. Called JVC customer support who told me TV was defective. Back to the voicemail exercise again with Brandnewdealsusa no response from anyone. Called Paypal who escalated the dispute. Finally got email from Brandnewdealsusa that FedEx would pick tv up next day. FedEx tracking informs TV was delivered and signed for almost a week ago yet no refund processed. I'm waiting on Paypal to close resolution and refund my money. Lessons learned: you get what you pay for, don't trust what you see on internet, don't make a blind purchase for high cost item. I went to Best Buy and got my TV in a conventional transaction. Paid a little more but I know they will treat customers right. My opinion: if you don't want uncertainty and headaches stay away from Brandnewdealsusa. "
"Like most people, I check reviews of a company before I purchase anything online. I found that this company has its fair share of positive and negative reviews. I placed an order on 8/25. Recv'd email that the order was accepted and pending. No status change for two days so I call, no answer. (sounded like computer generated voice) Call back later in the day....no answer so I leave voicemail. Next day still no response so this time I leave email....two more days still no response. Call and call and call.....no answer no response to voicemails. Order status still showing as pending...wtf! No matter what time you call, whether during business hours or wee hours of the morning when they're closed, same generated voicemail that all representatives are busy serving other customers. Contacted Paypal and told nothing they can do for 30 days if payment status remained in pending. Bottom line...had $2k in a pending status for 10 days until without explanation the order was cancelled. I never was able to make contact with anyone as no voicemails or emails were responded to. Try to make contact with them before ordering, otherwise avoid!"
"So I had been looking for a specific TV for a while a Vizio 55" LED 240 Hz 3D television the m551d-a2r to be specific. Wal-mart had it listed for $998 but were out of stockonline. I found one in store at my neighborhood wal-mart but drive a honda accord so yeah not going to fit. I found the exact TV I wanted through brandnewdealsusa.com for $849.99. Wow! What a steal! I placed my order right away on 8/5/2014. Once I had made the purchase, the funds were deducted from my paypal and I was excited. Then I went online and started reading about it, and came accross some of the bad/sketchy reviews online. I got worried, but though I would wait and see. On 8/6 it still showed shipment pending, on 8/7 it STILL showed shipment pending and I was getting nervous. On 8/8 it was STILL showing shipment pending and I was going to email the customer service when low and behold I got a shipping notification with fedex tracking number. I clicked it, saw that the TV was in Texas and the estimated delivery date was 8/11/2014. I am happy to say, the TV arrived on Monday 8/11/2014 the packaging was in-tact with only a few crumples in the box at the corners. TV is beautiful, on my wall and works exactly as marketed. My experience with brandnewdealsusa.com is nothing short of perfect in my opinion. An amazing tv for an amazing price delivered in 6 days (not business days, 6 days from order to arrival)."
"I had been looking and shop around for a 60" Samsung smart TV, couldn't believe to get such good deal from brandnewdealsusa.com, I got it on the last week delivery, it's brand new beautiful TV. We love it and all friends put down this address: brandnewdealsusa.com for future electronic shopping list. Thanks! brandnewdeals USA."
"You get what you pay for. The price was right and they were happy to take my my payment immediately. I have had over a dozen emails and phone calls to their robotic monotone answering machine. I got 1 email reply that my TV is shipping "tomorrow." Tomorrow has come and gone many times and nothing has happened. Under their "NO TAX" banner, they should add "NO CUSTOMER SERVICE" also. Save your money, pay a few bucks more elsewhere."
"STAY AWAY!!! This website was one of the last places that carried the Panasonic TC-65PS64, which I really wanted. The website looked shady but the reviews were not terrible. They basically said that if you are not in a hurry to get your TV then you can save some money with brandnewdeals.com. I was in no hurry and the site allowed payment via Paypal so I gave it a shot. I was immediately charged $1299 for the TV and everything looked to be in order. I got a shipping number and a delivery date. I started to track the TV on the freight company site. Long story short, after numerous calls with the freight company the delivery date came and went. Finally, the freight company said they never actually received the TV. I called brandnewdeals.com and actually spoke to someone (I could hear a screaming kid in the background). He said he would looking into it and call me back. After 8-10 emails and 4-5 phone calls all unanswered, I was forced to raise a dispute with Paypal almost a month after my order. Paypal never received any response from brandnewdeals.com and refunded my money."