"I ordered this gorgeous crystal chandelier, I am more than pleased. The install was easy and it really accents my foyer. Quick delivery and great customer service!"
"Floor lamp ordered 3-12-2015 after I was assured it was in stock; I was given an order #. When I had not received it as of 3-23-15 (11 days) I called and was given the run-around. Order person said she couldn't give me a tracking number OR tell me when it was shipped. It took 4 calls and an email to get a response. The email they sent today only stated it had been shipped by FedEx; they failed to provide a tracking number. Yet another call to them. No wonder! When I finally got it out of them, FedEx showed that the order wasn't picked up from Bowerlights.com until 4:20 PM today! Sure hope they shipped the right lamp!
Addendum- 1.Order placed only after assurance that item was physically in stock at their store in Farmingdale, NY.. Bowery misled me to make the sale. Lamp drop-shipped directly from wholesaler in Vermont PM of 3-23-15. Would never have placed order if I knew Bowery didn't have in stock there. 2.FedEx track # first requested from Bowery 3-23 at 12:21 EST & rep said she didn't have it, couldn't say when shipped & owner would be back in 10 minutes. On 3rd call she only said owner had sent email (4:57PM). Email only said order shipped & had place to click to track, but gave no track #. Final call 5:21PM finally got track#. Track #s are not assigned until AFTER pickup (4:20PM) on 3-23. So, no, Bowery could NEVER provided track # before the 23rd, despite their claim. 3. Although my credit card was billed 3-17, wholesaler shipper shows order not placed until next day. 4. I am retired U.S. Coast Guard Commander-I don't scream, I don't threaten; I am not lying- have no motive to. Review of this website shows Bowery's defensive rants to deflect & frequently start with this claim. Google search complaints against bowerylights.com yield BBB entry showing although they are NOT a member, there 25 complaints from 10-12-12 to 9-20-13. Other sites also reveal complaints. Website KNOJI Consumer Knowledge lists many lighting retailers with better ratings. Bowery- don't project your own shortcomings onto clients; spend your efforts solving your in-house problems."
"Bought some James Moder lighting from these guys, they gave me a great price. Free shipping was nice too. Will use again in the future. "
"Unfortunately, I've had bad experience with Bowery Lighting. I've placed my order 12/7/14 and received 1/27/15. Customer service very poor....never return your calls. I've canceled one out of three items, it took four calls to get credit."
"Product didn't come as seen in picture, took 3 months to arrive. Very disappointed in the Tiffany lights. They do not take returns so buyer beware all purchases are final, which they do not say anywhere during check out process. They have very poor customer service highly recommend ordering from another company."
"I've ordered from BoweryLights.com multiple times and each time I've been extremely satisfied with the price, the delivery speed, and the customer service. I would recommend them to anybody in a heartbeat. "
"Great customer service, this was the 3rd time i've purchased from bowery. Eachtome I called a rep helped me find what I needed and gave me the best price I could find. Now I do not waste my time comparing prices because they give me the best deal always. Anyways hope this helps, I've read some other reviews that shocked me an felt that I had to share my lighting shop secret! "
"I bought several fans for my home from Bowery Lighting. The service I received from them was amazing. When I initially called them to get some information about the proper down rod sizes needed for my ceiling heights ( Justin) was extremely nice and provided me all of the information I needed. He even gave me a coupon to use to get a discount on my order. The fans look great in my house. Bowery Lighting provided me the best service."
"I was really impressed with the speedy shipping and great customer service. The chandeliers I bought are gorgeous. I would definitely recommend!!"
"I bought four chandeliers from Bowery lighting for my kitchen, dining room and two bed rooms. I never had a better shopping experience on line. Prices are extremely reasonable and the service I received was very impressive. It felt like they really cared about helping me and appreciated my business."
"I went into the store today it was great! Bought a high quality fan to keep me cool this summer! Thank you Greg for the great recommendation!"
"Very user friendly website with a huge selection. Their prices are the best you can find anywhere on line. When you call customer service if you have any questions they are very polite and attentive. Del of my order was as promised. From the beginning of the process to the del of my order my experience with Bowery was extremely pleasurable and I will def. be back with any future shopping needs I may have, I have a become a Bowery customer from now on."
"I am so happy that i found this company. I was just searching on line for some lighting fixtures for my house and came across their website. I searched through their selection which was quite vast and very easy to go through. I had several questions about the proper sizes for each room and specific application concerns so i called their toll free number and spoke to someone in customer service. Mike was so helpful and knowledgeable and made me feel so comfortable that I still cant believe how quick and easy the whole process was from start to finish. Thank you Bowery for such a great shopping experience."
"Over the last four years I've probably ordered over 8 lamps from bowery lights. I've been satisfied every time. I not only got good pricing, but could not of asked for better customer service. Highly recommended!"
"I could have not had a better on line shopping experience than I did with Bowery. From start to finish it was perfect. Customer service was superb and their prices are by far the lowest you can find on line. I will def be back for my future lighting needs and other unfinished renovation projects that I have. It is hard to find companies such as Bowery that still exist, that really go far and beyond what you would expect. Thank You."