"I was offered a trial of Bliss skin tag remover for approximately $59.00. I ordered the trial. The same day they took the $59.00 payment from my card, they also took a second payment of $199.88 and sent me, not the one trial bottle I sent for, but FIVE bottles! Then the following month they charged my account ANOTHER $199.88 and claimed it was for a monthly subscription (which I did not authorize!) and sent FIVE MORE BOTTLES! Who in their right mind would use five bottles of skin tag remover every month? I’m not trying to de-tag my entire town! After many attempts to contact the BUYBLISS Company, I finally got through and told them they were stealing my money and I wanted it to stop. They agreed to cancel the shipments, but would only refund $99.50 of the $399.76 they had taken from my account. I started a dispute with my card company in an attempt to get the rest refunded to my account. Long story short, I’ve had to cancel that card, send for a new one and even then, I just found out it’s possible Buybliss can still bill me if they choose to continue their scam tactics. I’ll never buy any product from them again. "

"I placed an order online. And either through a fault of their system or myself, my house number on my address was missed. A few weeks later they had been contacted by UPS to get my house number. At this point, Bliss should have gotten in touch with me to let me know what was happening and also to get my house number. They did not. Nor did they respond to UPS trying to contact them numerous times.

When I called UPS 3 months after I ordered my package, they told me what had happened. I cannot give UPS my address. They won’t accept it. It has to come from Bliss.

I contacted Bliss. The customer service was flippant about the whole situation, didn't make any move to rectify it and never once apologized. It has now been another two weeks without any word from Bliss.
It was clear from their response that they have no intention of EVER contacting UPS on my behalf. This is their response when I asked them to call back UPS: "I will be happy to keep you posted regarding the update request for your package."

So, it sounds like I will not receive my package which I paid for and paid for the shipping AND paid an extra $45 of duty on as well. Its sitting somewhere at UPS because Bliss has all the power in this situation and will not make a phone call to fix something they should have fixed months ago. I asked for a refund after all the problems they have caused me and their response was to take zero responsibility for the 3 month delay they caused me.
"

"I found Bliss when my mom and I stayed at the W Hotel in D.C. The toiletry products were by Bliss, and in an attempt to find their hand soap, I found their website a week later. My first order, a while ago, was shipped timely. The products were exactly what I wanted. I more recently ordered from them again when I saw they were having a huge sale. The prices were discounted already, plus they had a coupon code advertised on their site. I bought an obnoxious amount of facial moisturizer for next to nothing. I got an email telling me that the items shipped later that night. I received them on Thursday.
And of course the products were fantastic. I highly recommend the triple oxygen cream. I've been using it since yesterday and already notice a difference. Tho it is super freezing (I live in PA and the North East is taking a cold hit) and my skin has been crazy dry. I will definitely buy from Bliss again. "

"


I placed an order and called to cancel next day. But was told that I can't cancel the order. (Order number 3612110) So I waited for package to show up and prepared to reject that package. However, the package arrived with plain brown box, with no label indicated that it was from "Bliss", only an address sort of "customer fulfillment center" from NJ somewhere. I was expecting other package at the same time. Not suspected by the packing label and box, I accepted the package and opened it. Then I discovered that package was the order I tried to cancel or reject. I have to mail the package with my own cost. It is not a good procedure for not provide the return shipping cost for customer intent to cancel the order. It is not a good procedure that packing the package without any logo or name of the company. I am just a regular customer, your policy and procedure costs me $8.70 to get my $74 back. I am very disappointed about that. And seems that your customer service department executes your company policy very well, provides no help at all. (And even suggested to look for refund from my credit card company!) I am not happy about the entire shopping/return experience. And I will not continue to shop at your website. "

"Ordered some product from them. After 2 MONTHS of emailing/calling (if they return emails it's a one-liner in this case "product out of stock". Finally got a hold of a real person (usually you go to their "overflow" line to leave a message, which is not returned) they told me they had actually cancelled the product. . . AWESOME. Thanks. Basically horrible customer service and communication. I still buy their products . . . on eBay. Cheaper & they actually arrive. (previous orders also had slow shipping). I recommend staying away from these guys."

"Terrible customer service and very disorganized. I placed an order on 6/3/11 for 3 items. I called to inquire on the status on 6/18 and was told 2 of the items were sold out. They shipped the one item that day.
The item didn't work out and I sent it back on 6/21. It was delivered on 6/23. It's now 7/7 and I had to call because I still haven't received the credit.
I waited on the phone for 10 minutes to speak with someone."

"Order canceled without even an email. Had to check myself that it was canceled."

"I just bought a pair of "Fitflops" boots from Bliss. The order arrived as ordered. I would have prefered to choose a "priority mail" delivery option but it was not available, instead I had to pay $30 for UPS Second Day delivery to San Juan, PR. If I can choose a less expensive shipping fare I would buy from them again!"