"I wish I had read these reviews before I spent money on batteries from this company. They sent me two batteries, one does not charge up. I sent them an email, and they responded that I could send it back (to HONG KONG from the US) for a replacement at MY EXPENSE. When I balked at that, they said they would reimburse me $2-$3 for shipping. Well, shipping is more like $16. I bought from them because they were the cheapest, but paying an additional $16 would make them the most expensive! After telling them that paying $16 to ship a defective item that THEY sent to ME was unacceptable, they told me that I could not "prove" I have a defective battery, and they could not help me. They got me, I am a battery scammer, going through all of this trouble to score a new battery...bwahaha (sarcasm). I will NEVER do business with this company again, and neither should YOU!! They need a course in good customer service, you SEND A POSTAGE LABEL TO THE CUSTOMER FOR A RETURN! Or you REIMBURSE THEM FOR THE FULL AMOUNT."
"Placed n order on 10/18/12 n to date my order was never delivered Customer service is poor with lots of poor excuses as to why my order has not been delivered!."
"Not good. Nearly a month and still no delivery. 15 days before they even started the shipping process. I will likely have to give up on this delivery and order from somewhere else."
"Ordered battery on 10-01-2012, still as of 10-23-2012 still no battery. Websight said 14 day shipping, but it has been over 3 weeks. E-mail custumer support which told me 30 days. Far cry from 14 day on websight. If you need your product Do Not order from these guys. I have put in a claim with paypal asking for a refund.
From:
Batterybay.net (****@****)
Sent:
Fri 10/12/12 3:26 AM
To:
****@****
To our customer,
The item was sent on 7 Oct. Delivery would take 4-21 days. Please wait with
patient and thanks for your order on Batterybay.net. Have a nice day.
----- Original Message -----
From:
To:
Sent: Thursday, October 11, 2012 9:17 PM
Subject: Volusion Live Chat - when you were offline
order #31962, status please
The item was sent on 3 Oct. Delivery would take 4-21 days. Please wait with patient and thanks for your order on Batterybay.net. Have a nice day.
just recvd today 10/24/2012"
"Thank you very much, I just recieved it.
and have got the screen protector as well free...
I am extremely happy, and will definaletly be in touch with batterybay in future.
All the communication via email is so much supportive and in a quick manner, Delievry is prompt and as mentioned on the website.
Thank you,
Rehan"
"Purchased an extended battery for my Xperia x10. It finally arrived after 16 days, but I just put it in my phone and it won't charge at all! The charge light won't even come on. I have put in a request for a return merchandise authorization (RMA) and will see what happens with the return. I better get a full refund for this faulty merchandise. I don't even want a replacement since this has left such a bad impression on me. I'll look for a U.S. company next time. "
"I ordered a battery for my Huawei G300 and it arrived in two weeks. The product is as described and seems to be functioning well. Thumbs up!"
"BUYER BEWARE!! I truly believe all these positive reviews are fake. My company purchased 2 Juniper CX VR-151, 12523, GIS Batteries (Item Code: MULS-CS-JUP11SL) on 7/13/12, paid extra to get a tracking number in which I NEVER received even after emailing & requesting it with a copy of my receipt showing I paid extra for tracking. No response to email nor was a tracking number provided to me. Finally on 8/3/12 I received in the mail a damaged, opened, EMPTY envelope with NO batteries. Stamped on the envelope was "received in damage condition" from our local post office. I emailed both administration & customer service at Battery Bay on 8/7/12 requesting assistance in sending replacements or processing a refund, yet again NO RESPONSE! Emailed again on 8/27/12, go figure...NO RESPONSE!! Tried faxing, doesn't go threw, tried calling, just rings and rings. DO NOT WASTE YOUR TIME OR MONEY. THIS IS FRAUD. Going through the credit card company now to process a fraud alert on this transaction. Also going to post this anywhere/everywhere I can to warn people of these scumbags & hopefully prevent others from this headache. "
"One of the Best Battery Suppliers on the market with competitive prices , Ease of access and quality. I like it !"
"Pathetic support after placing the order, you have no idea when it will arrive and any enquiry receives a standard reply "Delivery would take 4-21 days. Please wait with patient and thanks for your order on Batterybay.net. Have a nice day."
"
"I purchased 2 Telstra T6 batteries and the longest standby time I could get was 28 hours on one and 26 hours on the other. This performance deteriorated until the batteries were not usable. The batteries have been replaced by the Batterybay and the replacement batteries on the first charge have lasted 80 hours on the first charge. The service provided has been excellent. The only stumbling block has been forwarding batteries back from Australia as Australia Post will not carry them and the ground shipping costs were many times the purchase cost of the batteries. Ordered on 3/12/2011 received replacement batteries 18/6/2012."
"The battery is arrived as well,and thank you so much."
"Dear,
The item has reached very safely and in good protective packing. I am glad to have done purchase at your site, i will surely be ordering more in the coming future... Thanks for all the help from your end.
Product reached within 15 days from shipping, super fast shipping thanks once again.
Regards...
Pradeep nair"
"I just tried batterybay, i will be ordering more items if get what i wanted in time. I feel it is friendly and easy to operate.
Good luck"
"This is the first time I have purchased anything from this website.
Good points :
First in the search list.
Very easy form.
Easy payment method
Bad points :
Only except visa/master why not amex or discover as well
No option for pay through net banking
Should have more boxes in form for accurate address with landmark.
Should have box for alternate phone number
Thanks
Amit Kumar Verma"