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Verified
1/5

2013-09-15

"DO NOT PURCHASE FROM ASTAK!!!! Very unconcerned with customer satisfaction. They would not respond to any contact. The product sold was defective, the Astak Action Pro camera and I could not get any help from the seller, ALTATAC or the manufacturer ASTAK. Do not purchase from either company. I mentioned I would give a bad review and they did not respond at all. They only gave me a website that was not help whatsoever and then ignored further contact. DO NOT BUY FROM THEM! Save yourself aggravation and money.
"

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Verified
5/5

2005-02-03

"A great online store with highly trained customer service representative. Highly recommened for people who wants good after sell customer services."

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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-09-24

"Provided shipment/tracking information days after purchase date and same-day payment. Was rude and overbearing when answering to inquiries regarding shipment, all that was needed was to provide a ship date and tracking number, instead I got static from some obnoxious dude who thinks he's the pope of online sales. I will never do business with this Mickey Mouse outfit again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
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Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Overall web site
Web site being easy to use
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Speed of web site
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5/5

2002-04-16

"Ordered a motherboard. It was shipped out the next day and I received it a few days later with no problems."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
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Web site being easy to use
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Speed of web site
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4/5

2002-04-05

"I had a minor complication with the shipping directions. I stated i didnt want a signature in case my package arrived and nobody was home. well, they got that right. the UPS guy that picked it up from them didnt. but all was well. it wasnt their fault as it was UPS. their customer service was pretty calm and polite too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-27

" Excellent, fast, and courteous company to do business with. Would definitely buy from again. I got a hold of a person (instantly) named April during the afternoon and had the CPU shipped the same day. I had it the following moring. They were one of the lowest on the web for prices too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site